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XP Key error RRS feed

  • Question

  • My system crashed and since I am in China with limited resources and no original windows XP CD, I used a borrowed CD to try to repair the installa tion. The install repair asked for a key but would not accept my original key which had been validated.
    I was forced to use the group key with the cd I used for the repair but now the validation will not work and I  have not been able to change the cd key back to the original.

    How do I fix this?
    Wednesday, January 23, 2008 5:45 AM

Answers

  • Roy Browning,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, January 23, 2008 1:25 PM