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[Office 2003] no longer legitimate after system-adjustments RRS feed

  • Question

  • (problem translated into Englisch)
    (to read this question into dutch: Posted question into dutch


    An end ago I performed some system-adjustments (I thought these would optimize the system).
    After that, I get now the following message when I open a Office 2003-program (Word, Excel, ...):

      "This copy of Microsoft Office isn't legitimate. Sorry for this interruption. This copy of Office can't succeed the validation-proces. Push 'more information' to see what's the best choice to get a legitimate version of Office on the web".

    (+ If I choose the option 'analyze and repair' in the Help-menu, the message 'Product already activated')

    So, this problem started after I had performed some system-adjustments. It were the following adjustments:
    - disk defragmentation (with the program 'Defrag now'...)
    - cleaned the registry (first with the program 'Ccleaner' and next with 'Comodo Registry Cleaner'), before I have taken always a registry-backup (.reg file saved on the computer)
    - performed a Windows update
    - some adjustments on 'visual effects'
    - some adjustments on 'virtual memory' (now 1500-1600)

    MY SYSTEM-INFORMATION:

    operating system:     Windows Vista Home Basic (language: dutch)
                                 (6.0.6001 Service Pack 1, Build 1 6001)

    processor:             Geniune Intel (R) CPU 2140 @ 1,60 GHz 2 cores
    memory:                1 GB
    type computer:      32-bits besturingssysteem
    version of office: Microsoft Office Professional Editie 2003 (628 MB)

    WHAT I ALREADY HAVE TRIED TO SOLVE THIS PROBLEM:

    - installed OGApluginInstall.exe and executed
    - installed WGApluginInstall.exe and executed
    - every attempt to validate Office again on the web failed
    - tried to replace the registrybackup, but no solution after that
         (when I first tried to place a registry-backup with 'Comodo Registry Cleaner', I received the message 
        "There was an error to get access to the registry". After these I tried execute a other registry-backup
         and restarted the computer...but no solution.
    - Vista system repair (set the system back to an earlier point) within Control Panel.
    - installed 'Microsoft Genuine Advantage Diagnostic Tool' (1.9.0006.1), see the result on the bottom of this question

    I swear that my version of Office is legal. Long time ago (> 1 year) this version (OEM, so it was already installed on the computer) is been succesfully activated with a activation-code. I could work from then long time without any problem, until now I performed the system-adjustments.
    I also certainly did not install a Office version on another computer!

    I hope somebody will and can help me.
    ----------------------------------------------------
    RESULT AFTER THE DIAGNOSE:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7DQQ2-G4MRT-2KC4B
    Windows Product Key Hash: EHW24FytGXpfEyuP6aQfLAMtZYk=
    Windows Product ID: 89572-OEM-7300821-49290
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {9C1636B8-27D7-4BB9-B6B8-04D37FFE27F7}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Editie 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C1636B8-27D7-4BB9-B6B8-04D37FFE27F7}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2KC4B</PKey><PID>89572-OEM-7300821-49290</PID><PIDType>3</PIDType><SID>S-1-5-21-1915872699-1762758233-3311914928</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="5"/><Date>20070615000000.000000+000</Date></BIOS><HWID>FC323507018400EA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110413-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Editie 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73967-640-0000106-57584</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6001.18000
    Naam: Windows(TM) Vista, HomeBasic edition
    Beschrijving: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activerings-id: bb4c2c10-dc0d-4ce6-8824-ee71ddb63c07
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89572-00146-008-249290-02-2067-6000.0000-2702007
    Installatie-id006455976986584416676775027945210303345382378260302111
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
    Gedeeltelijke productcode: 2KC4B
    Licentiestatus: licentie

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAnJ+I28J90LZGSEjkqnYM0hIn8vRa7iLtrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A M I         OEMAPIC
      FACP            A M I         OEMFACP
      HPET            A M I         OEMHPET
      MCFG            A M I         OEMMCFG
      OEMB            A M I         AMI_OEM



    Sincerely,

    Frederic
    Friday, March 6, 2009 3:51 PM

Answers

  • Hello Frdc,

    Please have a look at this portion of the mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Editie 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    This is telling us that the installation of MS Office Professional Edition 2003 is a Volume Licensing Edition, and that it was installed with a now-blocked Volume Licensing Key.  Volume Licensing Editons of MS Office are properly used only by businesses, governments, and schools.  They are not normally used by individual consumers.  The business, agency, or school that originally owned this Volume Licensing Key worked with Microsoft to change their Key and Microsoft blocked the original Product Key to put a halt to further pirating of this Product Key.  This probably explains why the Product Key was shown as Genuine when you first bought the computer but is now no longer showing as Genuine.

    Regardless of the fact that Office was installed on your computer when you purchased it, this particular installation is NOT an OEM version.  If it were the second set of characters in the PID (73967-640-0000106-57584) would be "OEM" and not "640".  "640" is a number that indicates a Volume Licensing installation.

    Please uninstall this nongenuine installation of Ofice 2003 as soon as possible.

    To correct the situation, you may want to go back to the place of purchase and demand the Genuine Microsoft Office program that you paid for, or a refund.  You should also consider filing a piracy report at www.microsoft.com/piracy.  If you still want to use Office, you should consider participating in the Office Genuine Offer, which will offer you a nice discount on the purchase of Office 2007, described in the FAQ here:http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EONAC

    It is regrettable that you have become a victim of software counterfeiting.  Hopefully you can get the situation resolved with a minimum of expense and frustration.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Friday, March 6, 2009 6:19 PM
    Friday, March 6, 2009 4:37 PM

All replies

  • Hello Frdc,

    Please have a look at this portion of the mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Editie 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    This is telling us that the installation of MS Office Professional Edition 2003 is a Volume Licensing Edition, and that it was installed with a now-blocked Volume Licensing Key.  Volume Licensing Editons of MS Office are properly used only by businesses, governments, and schools.  They are not normally used by individual consumers.  The business, agency, or school that originally owned this Volume Licensing Key worked with Microsoft to change their Key and Microsoft blocked the original Product Key to put a halt to further pirating of this Product Key.  This probably explains why the Product Key was shown as Genuine when you first bought the computer but is now no longer showing as Genuine.

    Regardless of the fact that Office was installed on your computer when you purchased it, this particular installation is NOT an OEM version.  If it were the second set of characters in the PID (73967-640-0000106-57584) would be "OEM" and not "640".  "640" is a number that indicates a Volume Licensing installation.

    Please uninstall this nongenuine installation of Ofice 2003 as soon as possible.

    To correct the situation, you may want to go back to the place of purchase and demand the Genuine Microsoft Office program that you paid for, or a refund.  You should also consider filing a piracy report at www.microsoft.com/piracy.  If you still want to use Office, you should consider participating in the Office Genuine Offer, which will offer you a nice discount on the purchase of Office 2007, described in the FAQ here:http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EONAC

    It is regrettable that you have become a victim of software counterfeiting.  Hopefully you can get the situation resolved with a minimum of expense and frustration.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Friday, March 6, 2009 6:19 PM
    Friday, March 6, 2009 4:37 PM
  • dear Dan,

    I'm totally suprised of your answer. Please, let me tell the situation once again.

    This computer is bought as completely new on a computer-store, more than a year ago (so, he was never been used --> completely new).
    Maybe I used the term 'OEM' wrong. With OEM, I only meaned that a demo-version of Office 2003 then was pre-installed (so, with a demo-version I want to say it was valid and usable for a fixed period/time). We had also paid then for a completely new Office 2003-version on that same computer-store. So we had an activation-code. With that activation-code we have then activated Office 2003 (and succesfully).  We always have used Office 2003 without any problem(s), until now (so just after the moment I performed the system-adjustments last week on Friday).  The proof that I activated Office 2003-version then (on the same moment this computer then is bought on that computer-store) is that when I now choose the option 'activate product' in the Help-menu of Office Word 2003, I receive the message "product already activated".
    I can always show the activation-code and the ticket with proof of authenticity.

    Definition of the problem:
    - If we now start a Office 2003-program...the following message appears:
        "This copy of Microsoft Office isn't legitimate. Sorry for this interruption. This copy of Office can't succeed the validation-proces. Push 'more
          information' to see what's the best choice to get a legitimate version of Office on the web
    ".

    (so, this problem/message didn't exist before I performed the system-adjustments. We have never had a problem before with Office 2003).

    I guess that this problem is caused by the fact I cleaned the registry (first with 'Ccleaner' and then with 'Comodo Registry Cleaner'). I know now I had never may do that. Most likely some registry-values with reference to Office 2003 are changed of removed after that registry-cleaning. Many times before this problem, windows update is succesfully been executed without any problems after...that's why I guess it must be the registry-cleaning that caused the problem.

    I understand you thought this version could be a invalid Office-version. However, I swear that what I'm telling is completely truth. I respect Microsoft, their products and the people who are working for Microsoft...I would never participate piracy.

    I hope you understand now a bit better my situation and can/will help me further or to a solution for this problem.

    Sorry for this reply...I hope you're not blaming me this.


    Sincerely,

    Frederic

    Saturday, March 7, 2009 8:02 PM
  • Frdc,

    Right now, your computer has a Blocked VLK installation of Office 2003 on it.

    It is possible that your first installation of Ofice was Genuine, and somehow a subsequent installation was put onto the computer using VLK media and Product Key.  This can happen when you take the compute to a shop for repair, or when a well-meaning friend tries to help you correct a problem on the computer.  Could either of these scenarios have happened?

    Please gather the materials associated with the installation of Office 2003 (CDROM, Certificate of Authenticity, Product Key Sticker, disc container.  Please view information at http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en.  Then please get back to us descrbing as best you can the material that cam eith your Office installation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, March 8, 2009 5:34 AM
  • Dan,

    From the beginning on it was Office 2003 and it has always been Office 2003. There is never been installed another Office-version. Also, this computer has never been taken to a computer-store for repair. There were never any problems (not with Windows, not with Office).

    I performed the system-adjustments because I thought it would optimize the computer (some people call it 'tweaking')...after these I understand I wasn't careful enough.

    So, I have read the information on how to tell and also systembuilder. From the moment this computer is bought, I have the following things (were together with this computer):

    - an official installation CD-ROM with Microsoft Vista in a box (the CD-ROM has a hologram on it) + documentation + rights of use/license agreement
    - sticker on the computer: a Certificate of Authenticity with 25-character product-key, like the following: Small Manufacturer Pre-installed Windows COAs

    so, just like the description on systembuilder .

    The mark of this computer is 'Q-Force' and is bought straight from them, an official recognized manufacturer/computer-store. That's why I believe/know that both (computer and software) is 100% legal.


    Sincerely,

    Frederic


    Sunday, March 8, 2009 2:13 PM
  • Frdc,

    There is no question that your installation of Vista Home Basic is legitmate.  The mgadiag report is showing that it is Genuine, and your description of the materials you have is consistent with Genuine Vista.

    However, you have not mentioned any equivalent materials for Office 2003.  A legitmate OEM license for Office 2003 would include a hologrammed Office 2003 CD corresponding to the edition installed (Office 2003 OEM editions were Basic, Small Business, and Professional, IIRC) along with a plain thin white cardboard disc folder, and on the reverse of the holder would be the Certificate of Authenticity with the Product Key.  See this link for an example:  http://www.google.com/products/catalog?q=office+2003+oem+editions&oe=UTF-8&cid=1281634981144201947&sa=image#ps-sellers

    Even if you had a hologrammed Office CD and a Product Key, in and of itself that does not constitute a properly licensed Office installation if you do not have a Certificate of Authenticity.  Your specific installation is a Volume Licensing installation, and if you look at the CDs that install that type of license, the CD has printed on it, "All use subject to volume license agreements.  Do not make illegal copies of this disc.  Not for retail or OEM distribution.  Not for resale."

    Based on the information available at the moment, it is very, very likely that the shop that sold the computer to you engaged in the type of software piracy known as "hard disk loading."  See definition here:  http://www.webopedia.com/TERM/H/hard_disk_loading.html

    If the bill of sale for the computer included a line item for Microsoft Office, then you certainly can return to the store and demand to be given the Genuine software that you paid for but did not receive.  You can print a copy of the mgadiag report and take it back to the shop where you purchased the computer to prove that the installed Office is nongenuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 5:10 AM