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XP is successfully validated, but media player 11 still says "validate your copy of windows" RRS feed

  • Question


  •  

    I've validated my copy of windows again and again and still am getting the message "validate your copy of windows" and CANNOT use media player 11.  Please help?  I am soooooooo frustrated!  Thanks.

     

    Thursday, October 18, 2007 11:48 PM

Answers

  • Carnival,

     

    Please uninstall Windows Media Player (WMP) 11.  Next please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. What messenging did you receive after the validation procesws? If the validation process was successful please restart your computer. Now please re-download WMP 11. Next please install WMP 11. You will be asked to validate windows again during the installation process for WMP 11. Was the updating process and WMP installation successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

     

         Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link: http://go.microsoft.com/fwlink/?linkid=52012  , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

       

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us  which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default.mspx  

     

     Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    Thank you,

    Stephen Holm, MS
    WGA Forum Manager

     

     

     

    Friday, October 19, 2007 5:56 PM

All replies

  • Carnival,

     

    Please uninstall Windows Media Player (WMP) 11.  Next please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. What messenging did you receive after the validation procesws? If the validation process was successful please restart your computer. Now please re-download WMP 11. Next please install WMP 11. You will be asked to validate windows again during the installation process for WMP 11. Was the updating process and WMP installation successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

     

         Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link: http://go.microsoft.com/fwlink/?linkid=52012  , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

       

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us  which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default.mspx  

     

     Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    Thank you,

    Stephen Holm, MS
    WGA Forum Manager

     

     

     

    Friday, October 19, 2007 5:56 PM
  •  

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BPF4K-32P94-CJX73
    Windows Product Key Hash: BHn3eLj+5E4JLSyMRO7RDvb5vlo=
    Windows Product ID: 55274-640-9082612-23306
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {31C1EC83-8D30-4968-BE22-55BC386EF02B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.69.2
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-470-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31C1EC83-8D30-4968-BE22-55BC386EF02B}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CJX73</PKey><PID>55274-640-9082612-23306</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-362288127-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D945GCR_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>NL94510J.86A.0029.2008.0220.1954</Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>877A399F0184E07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    1)WIndows Xp Pro

    2)Yes (OEM Product)
    Monday, April 14, 2008 10:39 AM
  • According to your MGA report, you have a non-genuine, Volume License version of Windows XP Professional installed using an invalid product key that was likely created using an illegal product key generator.  This is not an OEM version at all. 

     

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Monday, April 14, 2008 6:32 PM
    Moderator