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My hotmail is blocked and I've tried everything! RRS feed

  • Question

  • Hello!

    My hotmail shannonfaerch@hotmail.com has been blocked because of "virus" and I cannot reopen it as the alternative e-mail address is only an example e-mail. I have tried to recreate it through https://security.live.com/acsr.aspx but when I got the "change password" mail where I had to confirm my e-mail address, it wouldn't accept the address!! I've tried several times and the few times it WOULD accept it nothing really happend. It just didn't work, and I've got no idea what to do now! All the support sites keeps giving me errors, I couldn't even ask for help in the Danish Windows Live forums as it wouldn't let me. I have tried for HOURS because that e-mail address is very important, and if I can't get the hotmail back I'd really like to have the Live ID deleted so that I could make a new one with that address!

    Please help, I've searched for hours but nothing has worked! English is not my native language as I live in Denmark, but please don't ask me to take the question to the Danish forum, I've tried and I can't!

    • Moved by JOshiro Monday, June 11, 2012 9:28 PM Hotmail question (From:Live Connect)
    Thursday, April 28, 2011 12:25 PM

Answers

  • I'm sorry, but this is really not the correct forum for this question.  Please go through the information provided here:

    http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

    You might also want to try the "Ask A Question" flow on that site.

    • Marked as answer by JOshiro Thursday, April 28, 2011 10:45 PM
    Thursday, April 28, 2011 10:45 PM

All replies

  • I'm sorry, but this is really not the correct forum for this question.  Please go through the information provided here:

    http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

    You might also want to try the "Ask A Question" flow on that site.

    • Marked as answer by JOshiro Thursday, April 28, 2011 10:45 PM
    Thursday, April 28, 2011 10:45 PM
  • I am sorry to hear that your account seems to have been blocked.

     

    You can find information on closing your Windows Live account here:

    http://explore.live.com/windows-live-account-close-account-faq

     

    Other information about reporting abuse or hacking can be found here:

    http://explore.live.com/windows-live-account-help-center


    Server and Tools Online Operations Team
    Saturday, July 23, 2011 12:56 PM