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Windows 7, did not pass genuine validation RRS feed

  • Question

  • I was doing windows update on my daughters HP laptop that was purchased with window 7 - 64bit.  It stated 3 new updateds (one of which is for IE9, that did not update, nor do I want at this time on her laptop.

    the first 2 updated were successful, but the 3rd (IE9) was not, which is okay by me because I did not want it as of yet.  Windows update got stuck, so I cancelled it after 66% for 3 hours.  Thats when I saw a message in the lower right hand corner of her screen that said this copy is not genuine.  I rebooted & clicked on windows update and on the file for IE9 came up as an option & the message about it not being genuine went away, but I canot figure out if there is something wrong or not.

    Here is the info on the computer, can you please let me know what I need to do to correct something. 

    I clicked on www.microsoft.com/genuine/validate   and it brought me to the page 

    Genuine Windows customers get a complimentary subscription to Microsoft Security Essentials, the award-winning, antivirus software that helps you protect your PC.

    Get it now  Does this mean the laptop is okay?

    Thank You

    Lauren

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {16F8BEF9-4386-4C8A-978E-A1000388119F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{16F8BEF9-4386-4C8A-978E-A1000388119F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-886306217-1074936753-254864781</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.41</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>78BB3207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B0B9C22899DF716</Val><Hash>AtJYQKhNufryJygHdorKryM/6oY=</Hash><Pid>81602-907-7483501-68408</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2372009
    Installation ID: 007744294281555663671113182075656862291044708311471902
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 8/2/2011 8:36:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:2:2011 20:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GHmE14RlhMmO5jBiolOieA9TAFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      DMAR           
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     


    Wednesday, August 3, 2011 12:58 AM

Answers

  • "LBurg93" wrote in message news:7d1cd1cf-8631-4e09-b2e0-a75540277987...

    No the message went away after I rebooted. 

    I clicked on www.microsoft.com/genuine/validate   and it brought me to the page 

    Genuine Windows customers get a complimentary subscription to Microsoft Security Essentials, the award-winning, antivirus software that helps you protect your PC.

    Does this mean I am all okay?  Thank You for your help. Lauren


    Yep - sounds like you're good to go :)
     
    Good luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by LBurg93 Wednesday, August 3, 2011 3:29 AM
    Wednesday, August 3, 2011 2:04 AM
    Moderator

All replies

  • "LBurg93" wrote in message news:8925479c-a276-4df1-b7ca-dbe39c5f5a91...

    I was doing windows update on my daughters HP laptop that was purchased with window 7 - 64bit.  It stated 3 new updateds (one of which is for IE9, that did not update, nor do I want at this time on her laptop.

    the first 2 updated were successful, but the 3rd (IE9) was not, which is okay by me because I did not want it as of yet.  Windows update got stuck, so I cancelled it after 66% for 3 hours.  Thats when I saw a message in the lower right hand corner of her screen that said this copy is not genuine.  I rebooted & clicked on windows update and on the file for IE9 came up as an option & the message about it not being genuine went away, but I canot figure out if there is something wrong or not.

    Here is the info on the computer, can you please let me know what I need to do to correct something. 

    I clicked on www.microsoft.com/genuine/validate   and it brought me to the page 

    Genuine Windows customers get a complimentary subscription to Microsoft Security Essentials, the award-winning, antivirus software that helps you protect your PC.

    Get it now  Does this mean the laptop is okay?

    Thank You

    Lauren

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    I can see no indication that there is anything wrong with Activation on this machine - and Validation appears to have passed  at "Event Time Stamp: 8:2:2011 20:17"
    Are you still seeing the notification (after a reboot)?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 1:21 AM
    Moderator
  • No the message went away after I rebooted. 

    I clicked on www.microsoft.com/genuine/validate   and it brought me to the page 

    Genuine Windows customers get a complimentary subscription to Microsoft Security Essentials, the award-winning, antivirus software that helps you protect your PC.

    Does this mean I am all okay?  Thank You for your help. Lauren

    Wednesday, August 3, 2011 1:23 AM
  • "LBurg93" wrote in message news:7d1cd1cf-8631-4e09-b2e0-a75540277987...

    No the message went away after I rebooted. 

    I clicked on www.microsoft.com/genuine/validate   and it brought me to the page 

    Genuine Windows customers get a complimentary subscription to Microsoft Security Essentials, the award-winning, antivirus software that helps you protect your PC.

    Does this mean I am all okay?  Thank You for your help. Lauren


    Yep - sounds like you're good to go :)
     
    Good luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by LBurg93 Wednesday, August 3, 2011 3:29 AM
    Wednesday, August 3, 2011 2:04 AM
    Moderator