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WgaNotify Setup - Access Denied Error RRS feed

  • Question

  • I am attempting to install the WGA, but I am receiving the following error during the install process in the WgaNotify Setup dialog box:

    "Access Denied"

     

    The results of running the Genuine Diagnostics tool are copied below.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-W4279-DGD6Y-FM4VB
    Windows Product Key Hash: +AqA+rFRCLfJd0SSuqiIOAosszA=
    Windows Product ID: 76487-018-6465241-22140
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 4689a9f9-9c81-4ce4-b68c-49f72d85b4f4
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4689a9f9-9c81-4ce4-b68c-49f72d85b4f4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-FM4VB</PKey><PID>76487-018-6465241-22140</PID><PIDType>5</PIDType><SID>S-1-5-21-448539723-299502267-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI DELUXE ACPI BIOS Revision 1016</Version><SMBIOSVersion major="2" minor="3"/><Date>20051201000000.000000+000</Date></BIOS><HWID>1B1738BF01844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Please help me.  I need to keep this machine up to date and I know my copy of Windows is genuine.

     

    Thanks,

    Thursday, April 19, 2007 7:28 PM

Answers

  • Hi

     

    1) Navigate to the Windows/system32 folder

    2) Find the file "WgaLogon.dll"

    3) Find the file "LegitCheckControl.DLL"

    4) Rename the files to "WgaLogon.dll.old" and "LegitCheckControl.DLL.old"

    5) Reboot and rerun the Stand-alone WGA installer at http://go.microsoft.com/fwlink/?linkid=69498

     

    Please tell us how this worked for you.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 20, 2007 12:10 AM
  • Darin,

    Your response worked perfectly, thank you for the timely reply.

    Friday, April 20, 2007 9:08 PM
  • I had to take ownership and set full control permissions to HKCR\CLSID\{17492023-C23A-453E-A040-C7C580BBF700} and subkeys.

    Wednesday, June 6, 2007 4:25 PM

All replies

  • Hi

     

    1) Navigate to the Windows/system32 folder

    2) Find the file "WgaLogon.dll"

    3) Find the file "LegitCheckControl.DLL"

    4) Rename the files to "WgaLogon.dll.old" and "LegitCheckControl.DLL.old"

    5) Reboot and rerun the Stand-alone WGA installer at http://go.microsoft.com/fwlink/?linkid=69498

     

    Please tell us how this worked for you.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 20, 2007 12:10 AM
  • Darin,

    Your response worked perfectly, thank you for the timely reply.

    Friday, April 20, 2007 9:08 PM
  • I had to take ownership and set full control permissions to HKCR\CLSID\{17492023-C23A-453E-A040-C7C580BBF700} and subkeys.

    Wednesday, June 6, 2007 4:25 PM