MS tech support forwarded me to a 800 sex line

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  BigBA:

   

  I apologize on behalf of the company, this is not acceptable behavior and does break the rules of corporate policy. I would like to investigate this myself and track down the operator that displayed this unacceptable behavior.

   

  Please file a support request at http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860& and post your SR#. I will track this down myself and the rest of the management team.

   

  -Phil Liu

  Program Manger, Windows Genuine Advantage.

  Friday, July 21, 2006 8:47 PM
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  I tried the telephone number that pops up when I try to activate. When I tried everything else, I touch typed it in and someone from India answered. I gave them my information, they gave me information, I told them, it refused to accept what they said to do, they ignore me, I was disconnected for just saying "It won't work, I get an error message, please help me". 

  Watch what happens when I use the user name Insight 241, because i'm praying I get help, they will drop me out of this forum, because they think i'm trying to do better than them, they think i'm trying to force information on someone. I made sure I sold or gave away some of my computers and bought several apple computers, after that rudeness, works better than windows software, I should of started with apple computers.

  I read many things here in this forum, why does my computer fail when it should pass, its genuine, like it says at microsoft.

  I downloaded the tools they say help, on a computer that has been actively been used for several months, it made the computer need to activate, refuse to pass activation, it expects money now to pass activation, I had to use system restore to get back to normal.

  I paid over $250 on Window Software, I must have over 5 genuine Windows XP Software, I wasted my money on: Windows XP Home or pro, Window XP SP1 Home or pro, Windows XP SP2 Pro.

  Some of these people here help with a problem, others clown around, try to be annoying, they say there from microsoft, good reason to buy some thing else.

  Friday, July 21, 2006 8:53 PM
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  As a Microsoft shareholder, I would like to apologize to our valued Microsoft employees for having to put up with rude, ignorant, and abusive members of the general public who may have used personally insulting language or obscenities because they are too immature to have a conversation with another human being when that conversation does not satisfy their immediate infantile need for instant gratification.

  If it is not already company policy, I would like to suggest that it be made company policy that our employees be allowed to terminate conversations with the general public if the person on the line becomes abusive.  I'm sure it would take our legal department's entire staff of attorneys to define "abusive," but as a shareholder, I would certainly not want our employees being subjected to obscene language, personal attacks or insults, or any conversation that is not directly related to the problem being experienced by the caller.

  Saturday, July 22, 2006 12:14 AM
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  Dan at IT Associates wrote:

  As a Microsoft shareholder, I would like to apologize to our valued Microsoft employees for having to put up with rude, ignorant, and abusive members of the general public who may have used personally insulting language or obscenities because they are too immature to have a conversation with another human being when that conversation does not satisfy their immediate infantile need for instant gratification. If it is not already company policy, I would like to suggest that it be made company policy that our employees be allowed to terminate conversations with the general public if the person on the line becomes abusive.  I'm sure it would take our legal department's entire staff of attorneys to define "abusive," but as a shareholder, I would certainly not want our employees being subjected to obscene language, personal attacks or insults, or any conversation that is not directly related to the problem being experienced by the caller.

   

  As a "shareholder" I sure as heck hope you bring up this BS at the next board meeting. I for one have personally wiped 12 Windows machines that were purchased at Walmart of every vestige of anything to do with MS by doing a DoD level 7 wipe format and installed Ubuntu and Open Office. These were perfectly legal purchases that will not pass WGA no matter what we try. In an effort to save my clients money, both my charge and the purchase price of another copy of windows (that may or may not pass validation in 6 months) I just format and go open source.

   

  WGA could quite possibly be the straw that breaks MS's back.

  Saturday, July 22, 2006 12:39 PM