locked
To re-subcribe on my account RRS feed

  • Question

  • I need to talk to someone in the Tech. dept.  I'm good on my sub until 5-18-09 and I have a notice that says my account has expired.  This is twice this has happened.  They tell me that the only way I can get this corrected is to call Tech. Sup. and have them correct from your end.

     

    Please help ASAP, because I have no protection at this time.

     

    Thanks

    Don Farage

    Pikeville, TN

     

     

    Thursday, July 31, 2008 3:00 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Thursday, July 31, 2008 3:05 PM
    Moderator