Windows Vista Premium validation problem since re-install RRS feed

  • Question

  • Hello there, first time on this forum as i've not generally needed Windows based help but this one has me stumped.

    I reinstalled a laptop that had a partially missing key, Windows Vista Premium, the key on bottom of laptop and had worn away in parts. Most was readable but just to double check i installed PC Wizard 2010 to get the product key. The PC Wizard recovered product key was entirely different to the semi legable key on the base of the laptop but i wrote both down, double checked and finally took a screen dump of it to be sure.

    Windows was re-installed, updated and was fine but two weeks later Windows now informs me that it's not a genuine copy and has more or less shut itself down and i'm a bit stuck as what to do next. The laptop was bought new from manufacturer and certainly had a genuine version of Windows. I did use the PC Wizard recovered product key to install as it was in 100% plain text rather than the worn product key label as there were a few letters or numbers that I couldn't be 100% sure of getting right.

    I've done this same task with Windows XP a few times and have never encountered this problem, either with PC wizard displaying a different product key or having windows later report that it's not genuine, even in the case of a missing product key label.

    BTW, i've read through the forum as much as I can but see no similar thread with the license key being different on the sticker attached to the laptop to the one recovered.

    Many thanks for reading and I hope to find a solution without purchasing a new key.

    Monday, April 19, 2010 2:06 PM


  • THe key you retrieved using PC wizard is known as an OEM SLP key, in order for that key to work you must have a bios marker (which I assume you have) the key and another component that completes the SLP activation process. You need to use the COA key, if it is unreadable then you may need to call your manufacturer and see if you can get a replacement or restoration media. If you have restoration media or an image on your HDD you can restore to that.

    If you have any further questions or problems download and run the following, click copy and past the results, it will help us diagnose the issue.


    Tuesday, April 20, 2010 1:15 PM