Emails from mail merge through email router RRS feed

  • Question

  • Hello,

    Is there a way how to send emails created using mail merge through email router?

    Even if I have configured the user outgoing emails through router, the mail merge still send them through outlook.

    Email created in CRM are sent correctly.




    Tuesday, October 4, 2011 1:39 PM


  • No, there is no native way to send a Mail Merge email through the Email Router, as it's breaking out of CRM and then using the Outlook plugin and Word.  That said, if you do this regularly for large amounts of people, a third-party solution like Core Motives (http://coremotives.com/) gives you the best of both worlds. You get your fancy email with merged fields sent from a third-party server instead of the user's Outlook, or even your Exchange.

    It's more of a marketing-oriented solution, but it works for anyone that needs that combination of functionality.

    The postings on this site are solely my own and do not represent or constitute Hitachi Consulting's positions, views, strategies or opinions.
    • Marked as answer by Ales Novotny Wednesday, October 5, 2011 7:53 AM
    Tuesday, October 4, 2011 2:13 PM