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    December 2, 2008 at 09:20

     

    I want to cancel my subscription / do not renew.

     

    Your screen wants me to enter an account number and I cannot find it.

    When I key in my password to sign in to my hotmail address it also doesn't work.

     

    Does anything work at Microsoft?

     

    Jean Beaudry

     

    Tuesday, December 2, 2008 2:22 PM

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    I don't know what account number you are being prompted for, but it may be the one found in Help/About in OneCare.

    If you are unable to login with your LiveID password, and it tells you it is invalid, it is. If it throws another error, it could be a server problem. In any event -

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=4197092&SiteID=2

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

     

    Tuesday, December 2, 2008 2:48 PM
    Moderator