Hello Arvidian,
Who is the manufacturer of your computer? Was your computer custom built by a local business? Please locate the Certificate of Authenticity (COA) which should be on your computer. Please visit
http://www.howtotell.com and you can see examples. If your computer was built by a major manufacturer then you need to contact their Technical Support and request them to provide you with a Recovery Software Media disc based on the make and model you own.
Another option please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.
See the following Knowledge Base (KB) article:
KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals
http://support.microsoft.com/default.aspx/kb/326246
If you have OEM Media, please contact your respective OEM’s website for Recovery information.
Media Replacement for End Users of System Builders:
United States and Canada:
https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us
(https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)
Europe, Middle East, Africa:
https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us
Asia-Pacific:
https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us
Latin America or South America:
https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us
Thank you for visiting the WGA program forum.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm
