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An unauthorized change was made to your license... RRS feed

  • Question

  • Ok, I am running my MSDN Vista Ultimate for over a month and it just decides out of the blue to give me a message that an unauthorized change was made to your license.  It was running fine;  nothing new was installed in over two weeks other than the windows updates.  Seeing all these issues with validation problems I see you have some big problems that need to be addressed with this operating system.  BTW:  I tried everything that I thought would work:  System restore to earlier point in time,  went to safe mode and removed practically every program installed.  How do you run this slui 4 (definitely not in Safe mode - it won't let you); can't do anything in this very reduced compatability mode where all I seem to have is an Internet Explorer browser; but hey thanks for giving me an Internet browser so I can write this message;  Hrm;  I guess it is back to XP or better yet Ubuntu where I can actually have an OS that I can use. 

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Windows Product Key: *****-*****-XKH8K-PJMGK-B6H7M
    Windows Product Key Hash: QYJs6wl/XFyQ4/391aXG4nfNp0M=
    Windows Product ID: 89580-378-2957606-71130
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: 674d7094-528e-4527-97c9-ae74e15e5d81
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: M:20070411194631515-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>674d7094-528e-4527-97c9-ae74e15e5d81</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-B6H7M</PKey><PID>89580-378-2957606-71130</PID><PIDType>5</PIDType><SID>S-1-5-21-3881067687-3345417344-2159556885</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003.004</Version><SMBIOSVersion major="2" minor="3"/><Date>20040809000000.000000+000</Date></BIOS><HWID>9E333507018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Thursday, April 12, 2007 3:24 AM

Answers

  • CONFIRMATION
    Confirmation number:1033393587

    I am going to wipe out my Vista installation in another 24-48 hours or so to free up the space it is wasting.  I don't think Vista is a solid enough operating system to use in any situation (business or home) as you should not lock a user out of their OS for any reason.  If this was on a production computer and I or a user had to get some work done this would pose a serious problem.  The response time to address the problem is very inadequate; I would have lost two days of downtime just waiting for a tech on your side to help with the problem. 


    Saturday, April 14, 2007 4:47 AM

All replies

  • Would you please submit a free service request here: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and then post your confirmation number in this thread.  I'll contact you directly so we can figure out the cause of your issue.

     

    Thanks!

    Thursday, April 12, 2007 5:45 PM
  • CONFIRMATION
    Confirmation number:1033393587

    I am going to wipe out my Vista installation in another 24-48 hours or so to free up the space it is wasting.  I don't think Vista is a solid enough operating system to use in any situation (business or home) as you should not lock a user out of their OS for any reason.  If this was on a production computer and I or a user had to get some work done this would pose a serious problem.  The response time to address the problem is very inadequate; I would have lost two days of downtime just waiting for a tech on your side to help with the problem. 


    Saturday, April 14, 2007 4:47 AM
  • The best solution for this problem was to remove the Vista OS completely and go back to XP.  Two weeks of trying various methods to get it to pass the WGA validation has had no effect.
    Friday, May 4, 2007 10:53 PM
  • I am having the EXACT same issue. I have been running Vista for quite a while now. My system booted up and was not running aero. I restarted, and now I'm locked out of my computer completely. The only thing I can get into is this browser. My genuine copy sits on my shelf. It's been validated before. Why was an unauthorized change made to my license, and what does that even mean?

     

    The Windows Activation window says: "Error: 0XC004D301"

    Saturday, June 23, 2007 5:33 PM
  • Here's mine...

     

    Confirmation number: 1038009796

    Saturday, June 23, 2007 5:47 PM
  • I'm having the same exact problem. Vista has been almost rock solid until this. At 1st I was having some driver issues causing BSOD then after 3 reboots due to BSOD I got this activation ***. WTF! Lucky for me I use Acronis True Image and im attempting to restore a month old backup. Sigh. I hope in the future an easy fix becomes available for this.
    Sunday, June 24, 2007 1:42 AM
  • Same issue--

    Installed a new version of Blaze Media Pro, then rebooted as directed by the
    installer.  Per MystikMedia, Blaze Media Pro is fully compatible with Vista. 

    When the computer came back up, I got the following message:
    An unauthorized change was made to your license.
    To keep your system stable you must go online and validate that you software
    is genuine.
    --> Validate Online
    --> Close

    Tried uninstalling Blaze Media Pro, but got the same result.

    When I try to validate online, I get a message stating:
    This copy of Windows did not pass genuine validation. Either an unauthorized
    change was made to Windows files or a software program installed on this
    computer is not currently compatible with Windows Vista.


    I ran the online WGA diagnostics and everything passed.  When I try to run
    slui.exe 4 to try phone activation, I get the same series of messages starting
    with the  'unauthorized change to your license...' message.

     

    My support confimation number is 1038069139

    Sunday, June 24, 2007 9:51 PM
  • Same problem...........Beautiful thing is is that Microsoft support gave me this license............

     

     

    What now..All I get is a black screen and a browser.

     

    Can't even access my own documents?????

     

     

    What gives?

     

    Do not upgrade from a very stable XP.

     

     

    Worst move I have made so far regarding computers..

     

    Microsoft, I have many active issues, now this? A lockout for no apparent reason???

     

     

    Inexcusable.

    Tuesday, June 26, 2007 10:36 AM
  • Hi Eric,

     

    Would you please try reactivating?  I believe you should be getting a dialogue window that will give you that option. Thanks!

    Tuesday, June 26, 2007 5:55 PM
  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Tuesday, June 26, 2007 5:56 PM
  • To everyone in this thread who's contributed a post beginning with something to the effect of "I'm having the same problem".

     

    Because many of you are in fact having different problems, please each start a new thread with the following information--per the "Please read before posting" annoucement that sits at the top of the forum--so that I can help diagnose your validation issue or point you to other support options if it turns out your problem is not with validation.

     

    1. Post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    2. Also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine  The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    3.  Any other symptoms you're experiencing.

     

    Thank you!

    Tuesday, June 26, 2007 6:04 PM
  • This IS BS!!!!!  I've got the same problem!!!!!

     

    This is why Macs will rule the planet. MS ALWAYS holds your OS hostage. They ASSUME EVERYONE is a thief.

    Guilty until proven innocent.

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0xc004d301) / (N/A, hr = 0xc004d301)
    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR
    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=
    Windows Product ID: 89572-OEM-7332166-00029
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {DCCC1E5C-392E-4D96-AB80-36CC79AA88C1}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004d301) / 0x0 / (N/A, hr = 0xc004d301)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: T:20070721215332606-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCCC1E5C-392E-4D96-AB80-36CC79AA88C1}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8QXTR</PKey><PID>89572-OEM-7332166-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-619222044-1583571612-3161651842</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 3680     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3502</Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>E7333507018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>8DEC1FA5B114A4A</Val><Hash>AozNIONObYXTzKmhRhWc2giLOSg=</Hash><Pid>54186-763-9298932-17813</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, July 21, 2007 5:36 AM
  • Almost forgot the all-important error code:

     

    0xC004D301

     

    Hey brain wizzzards at MS. FIX YOUR MISTAKES AND QUIT TREATING EVEYONE LIKE THEY ARE THIEVES. We are customers who give you cold, hard cash. Treat us with RESPECT

    We DEMAND respect.

     

    I fully expect to be killed or kidnaped by the MS politicia for standing up for our rights. Hmmm. Smells like Germany, 1938 to me.

    In case I don't make it out alive, it's been a good life (minus the MS BS)

    Saturday, July 21, 2007 5:41 AM
  • I have the same problem after malware attack - yesterday some pest got to my computer (first in years, i was stupid on torrents), and after deleting about 30 dlls created in 5mins from attacks start (from parallel installation of windows XP), vista told me this message, and in my control panel I see just blank space, no icons.

     

    So, check your PC's health, maybe you are a victim of malware...

    Wednesday, March 26, 2008 12:19 PM