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Valid diagnostic but failed validation RRS feed

  • Question

  • Purchased Acer from store with preinstalled software. Has worked well for 6 months but have gradly lost the use of many programmes. Now getting the message that I might be a victim of priated software. Failed validation, tried every option available, passed all diagnostics and says genuine... but still failing the validation!!

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D9C5B474-7274-4D82-9519-1FE43A58A3F1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D9C5B474-7274-4D82-9519-1FE43A58A3F1}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-1051983987-2662309475-1087384154</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 6920</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.02   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080304000000.000000+000</Date></BIOS><HWID>B6313507018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAeqjuoSy2unW8p0aDFom8BvL0MAnIZzxQrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      APIC            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci

    Please help?
    Sunday, April 5, 2009 12:38 AM

Answers

  • Hello Chad,

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.  

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. But since this issue is directly affecting the Genuine status of our users, I want to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" error and are close to figuring out the "System Error 5" but we do not have much information on your "System Error 53507"

      This brings me to the options I mentioned.

    1) You can create a Service Request (http://go.microsoft.com/fwlink/?linkid=52029), post the Confirmation Number in this thread, and I will have my Engineer contact you and troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It will, most likely, take longer to finally resolve you issue, then the other options.


    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.
    Con: Since you are using a OEM copy of Vista, any support they provided would, most likely, be paid support.


    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution
    Con: Having to backup all your importent files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, let me know and post the confirmation number and I will get the ball rolling with my engineer.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, April 15, 2009 9:31 PM
    Friday, April 10, 2009 6:01 PM

All replies

  • You can activate your Windows Vista installation by performing the following:


    1. Click on the Start button and in the Start Search box type in:  slui.exe 4


    2. Press the Enter key on your keyboard.


    3. Select your Country.


    4. Follow the instructions for phone activation (no charge).

    Carey Frisch
    Sunday, April 5, 2009 2:12 PM
    Moderator
  • Thanks Carey

    I tried to do that but received this message

    A problem occured when windows tried to activate. Error code 0x80070426
    Sunday, April 5, 2009 8:59 PM
  • Hi Chad,

       The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc

     


    A) If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot fimd the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     


    B) If you get any other error, please create a thread in the Vista Validation forums then follow and answer the below steps and questions

    1) What was the Full error message, you received, when you attempted to restart the Service?
    2) Have you recently installed or replaced any Hardware or Software?
    3) Do you have any Registry Cleaner software installed?  (include the name and version)
    4) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan. Did it find anything?
       b) Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, April 7, 2009 10:43 PM
  • I still cant validate my windows. Ive posted on this forum, rang about 20 different help desks around the the world and have made minor progress.
    I know that I need to activate my windows vista and it was first suggested that I do the following

    You can activate your Windows Vista installation by performing the following:


    1. Click on the Start button and in the Start Search box type in:  slui .exe 4


    2. Press the Enter key on your keyboard.


    3. Select your Country.


    4. Follow the instructions for phone activation (no charge).

    I get this message: A problem occured when windows tried to activate. Error code 0x80070426


    Another nice chap on this forum suggested the following

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd .exe
    4) Right Click cmd .exe and select Run as Administrator
    5) Type: net start slsvc

    I get this message

     

    A system error has occured

    System error 57346 has occured

     

    I have current up to date virus software, have provided a windows diagnostic (previous thread), run every scan I know of. This is so unbelievably angry making and exhausting. I deeply regret changing from Mac to PC on every level.


    • Moved by Stephen Holm Thursday, April 9, 2009 4:27 PM Chad I am moving your post to the Vista Forum for assistance. Thank you Stephen
    • Merged by Darin Smith MS Thursday, April 9, 2009 8:34 PM same issue
    • Split by Darin Smith MS Friday, April 10, 2009 5:49 PM
    • Merged by Darin Smith MS Friday, April 10, 2009 5:53 PM
    Thursday, April 9, 2009 4:56 AM
  • NOTE TO MODS:  Please move to Vista Forum.


    Hello Chad,

    Please keep your responses within your original thread.  It is located at this link http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/896416db-90b4-4624-8269-2cb8d4508e48 

    The original response from Darin Smith had some questions for you to answer if the simple restart of the Software Licensing Service did not work.  Please be sure to provide those answers when you post back into your original thread :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, April 9, 2009 5:32 AM
  • NOTE TO MODS:  Please move to Vista forum.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, April 9, 2009 5:35 AM
  • Thx Dan... Moving to Vista :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 9, 2009 4:26 PM
  • Hi Dan,

      there is a random bug, in the forums, that when you move a post, there is a possibility that it will become Locked and no Moderaters can't unlock it. Untll that is fixed, we won't be moving many thread.

    Thanks,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 9, 2009 5:10 PM
  • Hello Chad,


    I have merged your 2 posts. Please see my above post, and follow the directions under "B) If you get any other error, please follow and answer the below steps and questions"

    Thank you,
    Darin MS 
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 9, 2009 8:40 PM
  • Following your directions inder B

    1) What was the Full error message, you received, when you attempted to restart the Service?

    A system error has occured

    System error 57346 has occured


    2) Have you recently installed or replaced any Hardware or Software?

    No

    3) Do you have any Registry Cleaner software installed?  (include the name and version)

    Unsure, cant find any on my computer.


    4) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    Yes Norton antivirus. Have run countless scans since this problem started
      
    a) If so, run a complete scan. Did it find anything? 

    Found nothing
      

    b) Also go to  and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?http://onecare.live.com/site/en-us/center/whatsnew.htm


    Unable to run this application (no suprise). Received the following message.

    We're sorry. This version of the Windows Live OneCare safety scanner doesn't work with your Web browser or operating system.


    You need Windows XP Home Edition, Windows XP Professional, Windows 2000 Professional, Windows Server 2003, or Windows 2000 Server. You also need either Microsoft Internet Explorer 6.0 or MSN® 9.0 or higher.

    Friday, April 10, 2009 3:41 AM
  • Hello Chad,

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.  

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. But since this issue is directly affecting the Genuine status of our users, I want to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" error and are close to figuring out the "System Error 5" but we do not have much information on your "System Error 53507"

      This brings me to the options I mentioned.

    1) You can create a Service Request (http://go.microsoft.com/fwlink/?linkid=52029), post the Confirmation Number in this thread, and I will have my Engineer contact you and troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It will, most likely, take longer to finally resolve you issue, then the other options.


    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.
    Con: Since you are using a OEM copy of Vista, any support they provided would, most likely, be paid support.


    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution
    Con: Having to backup all your importent files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, let me know and post the confirmation number and I will get the ball rolling with my engineer.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, April 15, 2009 9:31 PM
    Friday, April 10, 2009 6:01 PM