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WGA Failed - Validation process could not be completed RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J42VR-H6TGG-2DRDT
    Windows Product Key Hash: Jd17901DLPC0hWg+VoeVN2sE+tQ=
    Windows Product ID: 55274-640-0436465-23504
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C1B9040D-737B-4369-9A18-813177775F4F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 9.4.266.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1B9040D-737B-4369-9A18-813177775F4F}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2DRDT</PKey><PID>55274-640-0436465-23504</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1450960922-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030507000000.000000+000</Date></BIOS><HWID>A93A3D1701848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Sunday, January 20, 2008 2:39 PM

Answers

  • Chace1,

     

    Rerun the mgadiag utility and when the utility completes, on the Windows tab look for the Resolve button and if it is clickable, click on it.  This will run scripts that may be able to correct the cryptographic problems.

     

    Please post back to tell us the results.

     

    However, please be aware that the Product Key you posted has been previously identified as a Geographically Blocked PK.

    Monday, January 21, 2008 2:50 AM

All replies

  • Chace1,

     

    Rerun the mgadiag utility and when the utility completes, on the Windows tab look for the Resolve button and if it is clickable, click on it.  This will run scripts that may be able to correct the cryptographic problems.

     

    Please post back to tell us the results.

     

    However, please be aware that the Product Key you posted has been previously identified as a Geographically Blocked PK.

    Monday, January 21, 2008 2:50 AM
  • I reran the mga utility.  A resolve button does appear but when I run it, it ends with an error "Problems have occurred while attempting to fix the cryptographic errors.  Please contact Microsoft Support".  The computer does have a COA attached with for XP Pro with DELL in black letters.  And the Product Key is different than shown on the diagnostic.  The label shows *****-*****-R3F3J-9MM79-F7J2Q (first two sets of code omitted).  I'm not sure what a geographically blocked PK means, but if the PK on the diagnostic is geographically blocked, is there a way to determine if the PK on the COA is genuine?  If so, can the PK be changed without reloading XP?

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J42VR-H6TGG-2DRDT
    Windows Product Key Hash: Jd17901DLPC0hWg+VoeVN2sE+tQ=
    Windows Product ID: 55274-640-0436465-23504
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C1B9040D-737B-4369-9A18-813177775F4F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 9.4.266.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1B9040D-737B-4369-9A18-813177775F4F}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2DRDT</PKey><PID>55274-640-0436465-23504</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1450960922-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030507000000.000000+000</Date></BIOS><HWID>A93A3D1701848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, January 21, 2008 8:38 PM
  • Hello Chace1,

     

    Did you purchase your Dell machine new?  If so has it ever been taken to a repair facility for any type of work to be done on it?  First lets see if we can get the problem with your cryptographic errors resolved:

     

    Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

     

     

    Please follow the below steps if the above solutions did not resolve your cryptographic errors:

     

    1.

    Click Start, and then click Run.

    2.

    In the Open box, type cmd, and then click OK.

    3.

    At the command prompt, type "regsvr32 softpub.dll", and then press ENTER.

    4.

    Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded.

    Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll. Remember to put regsvr32 in front of all the .dll's in mention. ("regsvr32 wintrust.dll")

    "regsvr32 wintrust.dll"

    "regsvr32 Initpki.dll"

    "regsvr32 Dssenh.dll"

    "regsvr32 Rsaenh.dll"

    "regsvr32 Gpkcsp.dll"

    "regsvr32 Sccbase.dll"

    "regsvr32 Slbcsp.dll"

    "regsvr32 Mssip32.dll"

    "regsvr32 Cryptdlg.dll"

     

    5) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.

     

    6) Restart Windows and try to authenticate Windows again.

     

    After this has been completed please rerun the MGA diagnostic utility and you should not see the Cryptographic Errors in the results.  If you do please post back here and let us know.  The COA sticker attached to your Dell machine can you please confirm if it says Windows XP Professional or Windows XP Home?

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 10:07 PM
  • The diagnostic tool you requested passes everything except the cryptography check which fails with error code 0x80096010.  I followed the other steps you listed and all the regsvr32 steps complete successfully.  I did the restart, and ran the windows authentication again, which said "validation complete - thank you for validating your copy of windows".  However, the "validation failed star" still appears in the tool bar, and the mga diagnostic still says cryptographic errors even after another restart. 

     

    The COA sticker says XP Professional and the computer was purchased used.  It has not been sent for any repairs since I have owned it, although I have no idea about its prior repair history.

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J42VR-H6TGG-2DRDT
    Windows Product Key Hash: Jd17901DLPC0hWg+VoeVN2sE+tQ=
    Windows Product ID: 55274-640-0436465-23504
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C1B9040D-737B-4369-9A18-813177775F4F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 9.4.266.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1B9040D-737B-4369-9A18-813177775F4F}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2DRDT</PKey><PID>55274-640-0436465-23504</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1450960922-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030507000000.000000+000</Date></BIOS><HWID>A93A3D1701848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, January 21, 2008 10:48 PM
  • Hello Chace1,

     

    At this point I would highly recommend reading the following KB article http://support.microsoft.com/kb/822798 which explains the issue you are currently having and other steps not outlined previously for you to try and resolve the issue.  The last step should the previous ones not work will reinstall Windows into the same directory so you should not lose any data or information, however I still highly recommend backing up any data that you may want to save.  After you are able to resolve your cryptographic errors you will be able to update your Windows XP product key to the one affixed to your computer by following these directions: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25 .  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 10:54 PM