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Office Genuine Advantage Notifications (KB949810) failed! - Diagnostic info. posted. RRS feed

  • Question

  • When Office Genuine Advantage Notifications (KB949810) tries to install, it comes back as a failed install. When I go through the WGA website, both my XP and office validate. Any ideas?


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TPDPP-2RV4Q-48RKC
    Windows Product Key Hash: /2PnFytqhfzBvRfipMCkHbN/SiE=
    Windows Product ID: 76488-020-4448521-22429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {115505A3-1F2B-45EA-AB75-14C1C09F78D7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{115505A3-1F2B-45EA-AB75-14C1C09F78D7}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-48RKC</PKey><PID>76488-020-4448521-22429</PID><PIDType>5</PIDType><SID>S-1-5-21-303006179-2855454948-2564458382</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M45</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.70</Version><SMBIOSVersion major="2" minor="3"/><Date>20050628000000.000000+000</Date></BIOS><HWID>51833307018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>2E3224DEB51086E</Val><Hash>OTAnMCQu8nbX6epED1z0H0IyEa4=</Hash><Pid>70141-055-9891116-56898</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FED0:Inventec(Taipei)|B174:Semp Toshiba Informatica Ltda|B174:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, December 7, 2009 4:43 AM

Answers

  • You were correct. My Task Scheduler Services was disabled in services.
    • Marked as answer by MrDMA Wednesday, December 9, 2009 6:49 PM
    Wednesday, December 9, 2009 6:47 PM

All replies

  • Hello MrDMA,

    Please start by following the Windows Update troubleshooter on the Windows Update page.

    If no success there, please have a look at the Windows Update Solution Center:  http://support.microsoft.com/default.aspx/ph/6527#tab0
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 7, 2009 1:35 PM
  • Thank you for your reply, however my frustration continues. Here are the steps I followed as suggested by you:

    Office 2003 Update fails to install with error 0x80070643

    I checked my OSE service and it is indeed set to manual. - Not the problem.

    I also checked 903774 in the Microsoft Knowledge Base . This is a XP fix, not an office fix, but I applied the suggestions on that KB page anyway.

    Method 1: Register the Wups2.dll file

    To register the Wups2.dll file in Windows, follow these steps:
    1. Stop the Automatic Updates service. To do this, follow these steps:
      1. Open the Command Prompt window. To do this, click Start , click Run , type cmd , and then click OK .
      2. At the command prompt, type the following command, and then press ENTER:
        net stop wuauserv
    2. Register the Wups2.dll file. To do this, follow these steps:
      1. At the command prompt, type the following command, and then press ENTER:
        regsvr32 %windir%\system32\wups2.dll


        Note For a computer that is running Windows XP Professional x64 Edition, type the following command, and then press ENTER:
        regsvr32 %windir%\syswow64\wups2.dll
      2. Click OK if you receive a verification message.
    3. Start the Automatic Updates service. To do this, type the following command at the command prompt, and then press ENTER:
      net start wuauserv
    4. Exit the Command Prompt window. To do this, type exit at the command prompt, and then press ENTER.

    Method 2: Download and install the Windows Update Agent

    For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
    949104   (http://support.microsoft.com/kb/949104/ ) How to obtain the latest version of the Windows Update Agent to help manage updates on a computer


    I used method one mentioned above and tried method two but windows responded with "installation already exists" or "installation not needed".

    Frustration sets in!
    Monday, December 7, 2009 4:14 PM
  • Hello MrDMA,

    You wrote, "This is a XP fix, not an office fix, but I applied the suggestions on that KB page anyway."

    Even though the update that is being installed is an Office Genuine Advantage update, your issue is a problem with Windows Updates.  If you continue to encounter problems, please follow up with the support options on the Windows Update Solution Center page.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 8, 2009 7:54 PM
  • You were correct. My Task Scheduler Services was disabled in services.
    • Marked as answer by MrDMA Wednesday, December 9, 2009 6:49 PM
    Wednesday, December 9, 2009 6:47 PM