Renewal Problem RRS feed

  • Question

  • I had a subscription to OneCare, and when I tried to renew, it would not accept my credit card information. I have tried with three different cards with no luck.
    I live in Canada, if that's any help
    Tuesday, June 9, 2009 10:56 PM


All replies

  • Are you entering the credit card number without dashes or spaces? What message do you get when your credit card is not accepted?
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, June 9, 2009 11:21 PM
  • As Jim noted, the most common reason for this is that the form you are filling in does not like any punctuation at all in any of the entry fields - no commas, no dashes, no apostophes, etc. It will only accept letters and numbers.
    If you are encountering some other error when entering your credit card information, please contact support:

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 10, 2009 12:39 PM
  • I'm entering all information correctly, the error I'm getting reads

    The Credit Card that you have provided could not be authorized. Please provide the correct information for your payment method.

    The credit card I'm using is active and I've used it for many online purchases. I get this error with a number of different cards.

    Wednesday, June 10, 2009 1:00 PM
  • I recommend contacting support as Steve suggested.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Wednesday, June 10, 2009 4:01 PM