Non Genuine copy of Microsoft Genuine Advantage downloaded now cannot uninstall

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  "LozandG" wrote in message news:89ab1ebb-0c98-49f6-855d-b149be3bd4ae...

  Hi there,

   

  My mum & I are not very savvy and mum often manages to dowload things in error thinking they are a critical/genuine update. She recently downloaded a "Genuine update of Microsoft 7" but now our PC is running extremely slow & every time mum opens up her Outlook she's getting a pop up to say the Software is not genuine & will now expire in 12 days. Is there anything you can recommend? I've pasted the Diagnostic report below for your reference.

  Thanking you in advance,

  Lauren

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-P6Y47-4WCJ7-2HWTW
  Windows Product Key Hash: OVKhHycRU/DVkbfjAJq50HGjFYk=
  Windows Product ID: 55274-OEM-2245323-05847
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010100.3.0.pro
  ID: {064C8ED4-FB5F-420B-93C1-6CC287000B51}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.40.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-230-1
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  Windows XP Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.9.40.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-230-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{064C8ED4-FB5F-420B-93C1-6CC287000B51}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2HWTW</PKey><PID>55274-OEM-2245323-05847</PID><PIDType>3</PIDType><SID>S-1-5-21-220523388-1292428093-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-VM900M</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>78A833C70184207B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57860</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

  Licensing Data-->
  N/A

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  N/A

  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: 14370:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14370:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14370:SYNNEX TECHNOLOGY INTERNATIONAL CORP
  Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

  OEM Activation 2.0 Data-->
  N/A

   

  Regards :)

  I suspect that you may be getting confused between Win 7 and Office 2003 -

  Your report shows a Blocked VLK for Office 2003, but as far as I can see, the Windows XP install is legal, and validated.
  This may be relevant as well

   0x80004005 - http://support.microsoft.com/kb/306081

   

  You need to go to the Office forums to deal with your Office problem - but you'll have to buy a new legal key for it anyway. What happens when you click on the Notification? do you get sent to Office Validation or Windows Validation - or where?

   

  HTH
  --
   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Wednesday, June 9, 2010 9:33 PM
  • Marked as answer by Darin Smith MS Friday, June 11, 2010 8:45 PM

  Tuesday, June 8, 2010 10:40 AM

  Moderator