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Office Validiation successful, but still cannot download templates RRS feed

  • Question

  • I'm trying to use an online Word template. I get a message that my Access 2007 and PowerPoint 2007 may not be genuine. I then run the "Get Genuine" and get the message "Validation Successful". I try to download the Word template again with same result. I've rebooted and get the same cycle.

    What do I do?

    Monday, March 9, 2009 2:32 PM

Answers

  • Ecjar,

    Please run the MGA Diagnostic Tool and provide the results here as Dan mentions. 


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 5:48 PM
    Monday, March 9, 2009 11:31 PM

All replies

  • Ecjar,

    http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 4:14 PM
  • Ecjar,

    Please run the MGA Diagnostic Tool and provide the results here as Dan mentions. 


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 5:48 PM
    Monday, March 9, 2009 11:31 PM