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new graphics card invalidated xp 64 bit RRS feed

  • Question

  • Last week I built a new pc and registered it with a new key.  All was fine.  Then today I installed a better graphics card.  Now windows is claiming I have made too many major changes to my PC which is not the case!  What should I do?

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Unsupported OS
    Detailed Status: N/A
    Windows Product Key: *****-*****-DGM4T-2F32K-796RG
    Windows Product Key Hash: bho3t9zIdVbPzB5kCxwGdVfj5qs=
    Windows Product ID: 76588-OEM-5100636-71654
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.2.3790.2.00010100.1.0.000
    ID: b421b9ac-2d39-4039-9cad-adc7dace06af
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b421b9ac-2d39-4039-9cad-adc7dace06af</UGUID><Version>1.7.0012.0</Version><OS>5.2.3790.2.00010100.1.0.000</OS><PKey>*****-*****-*****-*****-796RG</PKey><PID>76588-OEM-5100636-71654</PID><PIDType>0</PIDType><SID>S-1-5-21-1234992548-1850145257-4157160824</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-SLI DELUXE ACPI BIOS Revision 0903</Version><SMBIOSVersion major="2" minor="4"/><Date>20070213******.******+***</Date></BIOS><HWID>540B047001848066</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, March 6, 2007 8:11 PM

Answers

  • Hello MBee,

      The issue you are experiencing is a Product Activation issue, not a Windows Genuine Advantage issue.
    All that needs to be done, on your part, is to Activate Windows. You may not be able to Activate over the Internet. In that case, use the "Activate by Phone' method.

    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:
    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka System Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

    Hope this helped!

    Thank you,
    Darin Smith
    WGA Forum Program Manager


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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

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    Tuesday, March 6, 2007 9:23 PM