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  • Question

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     I am trying to activate downloaded and expired OneCare product. I live in Canada and during the purchase process it requires address information. It only gives me American address options so I can't finish the install.

     

    Any thoughts or Help?

     

     

    Wednesday, March 19, 2008 4:19 PM

Answers

  • Unfortunately, you're not the first to report this and I don't yet know if this is a server side problem or a settings problem on your side. One person was mis-informed by Support that OneCare was not available in Canada via online purchase, which is totally false. The best I can offer you is the following steps.

    Try the following:

    1. Set Internet Explorer to be your default browser, if it isn't already, via Program Access and Defaults from Control Panel.

    2. Open IE and in Tools/Internet Options, verify that your language setting is correct for your country.

    3. Go to http://account.live.com and verify that the location for your LiveID is correctly shown, including country.

    4. Go to http://billing.microsoft.com and, if you have a Billing account for that LiveID, check the contact information there, too. If you don't have a Billing account, ignore the message about no Billing account/relationship.

    5. Delete cookies and temporary Internet Files from within IE.

    6. On the IE connections tab, make sure "automatically detect" is not selected for the LAN settings.

    7. Close IE.

    8. Open OneCare and proceed with activation.

     

    If the above still fails to bring you to the form for payment in your (supported) country, please contact support.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Please report back if the above fixes it or how it is resolved via Support. If you wish to avoid all of that and can find a local retailer that has OneCare for sale, you can activate a subscription (or renew) with a retail product key.

     

    -steve

     

    Wednesday, March 19, 2008 4:45 PM
    Moderator