Answered by:
problem enabling software licensing service (unauthorized change in windows)
Question
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I just posted in another thread about my problem enabling software licensing service...
Ive been uninstalling some programs without succes. That's why I post my specifications...
First time I had this problem (2 months ago) I could restore my system, this time the restore is useless. Until now, my pc always had status valid license...
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-X9PJQ-PYF36-G8WGV
Windows Product Key Hash: 3HCMZpnmIjPGHPPrR3Wncy9wTZ0=
Windows Product ID: 89580-OEM-7332132-00125
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {2C480794-76C3-49A6-9DF6-C6A59F6711E4}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error: M:20090212222229763-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18051]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2C480794-76C3-49A6-9DF6-C6A59F6711E4}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G8WGV</PKey><PID>89580-OEM-7332132-00125</PID><PIDType>2</PIDType><SID>S-1-5-21-1604114734-1845013903-675478876</SID><SYSTEM><Manufacturer>-</Manufacturer><Model>N/A </Model></SYSTEM><BIOS><Manufacturer>COMPAL </Manufacturer><Version>1.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>E3323507018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65516</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: QAAAAAIABgABAAEAAgABAAAABAABAAEAeqiU7cTOSWOIV6S6+gT0xAYMRoOE11KLF83y9KKtfstcv6xWvOYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP INTEL CRESTLNE
HPET Compal CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
TCPA Intel CRESTLNE
TMOR PTLTD
SLIC ACRSYS ACRPRDCT
APIC INTEL CRESTLNE
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
úýí¿ PmRef CpuPm
SLIC ACRSYS ACRPRDCT
Thursday, February 12, 2009 9:31 PM
Answers
-
Hello Thomas,
Yes, I agree, from your Diagnostic Report, I see you have a 'On Disk' type of 'Mod-Auth' tamper. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt.To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have three options to choose from, to do this:
A) Re-install a past Update that contains this file, which for file rpcrt4.dll, would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update, that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:
1) Try installing update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)
2) Log into Vista in Safe Mode
3) Click 'Start' button, then Click 'Control Panel'.
4) Click 'Classic View' in the upper right of the Control Panel window.
5) Double-Click the icon named 'Programs and Features'.
6) Click the 'View installed updates' link in the upper right of the Program and Features window.
7) It may take some time for the list of Updates to appear, please wait.
8) Right-Click on the update 'KB933729' and select 'Unistall'.
9) Reboot into Normal Mode
10) Install update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en
11) Reboot twiceB) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install. (This does not apply to you as your Vista already has SP1 installed)
C) Repair Windows using System Restore:1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode.
If these suggestions don't work for you, the only other course is to reinstall Vista.
I hope this helps,
Darin MS
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.- Marked as answer by Darin Smith MS Thursday, February 12, 2009 10:26 PM
Thursday, February 12, 2009 10:24 PM
All replies
-
apparently this is the problem (by reading the previous post)
C:\Windows\system32\rpcrt4.dll
what to do now?
thanks for your expertise
Thursday, February 12, 2009 9:34 PM -
Hello Thomas,
Yes, I agree, from your Diagnostic Report, I see you have a 'On Disk' type of 'Mod-Auth' tamper. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt.To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have three options to choose from, to do this:
A) Re-install a past Update that contains this file, which for file rpcrt4.dll, would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update, that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:
1) Try installing update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)
2) Log into Vista in Safe Mode
3) Click 'Start' button, then Click 'Control Panel'.
4) Click 'Classic View' in the upper right of the Control Panel window.
5) Double-Click the icon named 'Programs and Features'.
6) Click the 'View installed updates' link in the upper right of the Program and Features window.
7) It may take some time for the list of Updates to appear, please wait.
8) Right-Click on the update 'KB933729' and select 'Unistall'.
9) Reboot into Normal Mode
10) Install update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en
11) Reboot twiceB) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install. (This does not apply to you as your Vista already has SP1 installed)
C) Repair Windows using System Restore:1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode.
If these suggestions don't work for you, the only other course is to reinstall Vista.
I hope this helps,
Darin MS
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.- Marked as answer by Darin Smith MS Thursday, February 12, 2009 10:26 PM
Thursday, February 12, 2009 10:24 PM
