CRM USE Cases RRS feed

  • Question

  • I am currently in the process of developing USE cases for a web and app build. I need assistance with CRM use cases. Can any one give me instances or examples of how the CRM engine as an actor interacts with the system based on consumer behavior. Or better still, what is the best way of approaching this. I have already completed the Usecases for the core website and App interactions with the consumer. Answers with examples please if possible...Thanks
    Monday, September 14, 2015 8:28 AM