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Returned to factory settings. Will not let me reload Product Key found on bottom of laptop. Thank you. RRS feed

  • Question

  • Work laptop computer that I returned to original factory settings. When trying to load XP Professional, I used the product key found on the underside of the laptop.  Below is diagnostic summary. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B832DCF3-0225-4864-B3E7-B5E9C3AA3270}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office Professional Edition 2003 - 104 Unknown PID
    Microsoft Office Standard Edition 2003 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B832DCF3-0225-4864-B3E7-B5E9C3AA3270}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3619036983-381771102-419835348</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>8EC23E07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Notebook I6000</name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7D4D1E0D27A1DD8</Val><Hash>nGyPDTukHOOdluwkCOZG6lGjGNQ=</Hash><Pid>70141-748-0141591-56895</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="104"/><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="19" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/><App Id="44" Version="11" Result="104"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183F2:Dell Inc|183F2:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP, Editor Sunday, November 21, 2010 9:48 PM Moved to appropriate forum category (From:Windows Vista Validation Issues (Windows Vista))
    Sunday, November 21, 2010 9:33 PM

Answers

All replies

  • Need to know if the "product key found on the underside of the laptop" is for Windows XP Professional or Windows XP Home Edition...
    Carey Frisch
    Sunday, November 21, 2010 9:47 PM
    Moderator
  • XP Professional. 
    Monday, November 22, 2010 9:28 PM
  • Try using the Windows Product Key Update Tool.
    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:51 PM
    Tuesday, November 23, 2010 3:21 AM
    Moderator
  • It stated successfully updated product key.  I re-entered and double checked the digits, but still states incorrect product key. Thanks for your help Carey.
    Tuesday, November 23, 2010 12:45 PM
  • XP Professional is installed fine.  My employer (Nassau Paradise Island Promotion Board) had previously purchased this Office 2003 Standard Edition for me to install on my home Emachine so I could work on documents at home.  My emachine broke, so they gave me this laptop from work to use at home.  There was so much wrong with it that I restored it to original factory settings, but it will not let me use this Office 2003 Standard Edition, Product Key [redacted].  Please advise.
    Tuesday, November 23, 2010 7:40 PM
  • Hello weebeegone,

    The installed product key is Dell's standard Windows XP Pro SLP deployment key so that should be fine, the Windows installation should activate and validate just fine.

    Please post a fresh mgadiag report so we can confirm.

    Your Office situation is a bit murky.  There are two Office 203 installations and one (Professional) is returning an odd staus (104).  The other (Standard) is showing as not yet activated.

    I'd try uninstalling both Office installations using the appropriate MS FixIt utility here:  http://support.microsoft.com/kb/290301  Then restart twice and install Office Standard 2003 without installing Office Professional 2003.  See if it will activate and validate normally.

     

    Friday, November 26, 2010 7:48 PM