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Windows Validation Failed on initial attempt RRS feed

  • Question

  • Windows validation failed on its inital attempt with this error:

     

    "This copy of Windows did not pass genuine validation because the validation process could not be completed."

     

    After validation failed, it installed an app that keeps telling me that my windows version is not valid.  However, all additional attempts at validation have passed.  None of the successes removed the remider app from my desktop, however.

     

    I have run the MGADT, and have added those results to the end of this message.  How do I convince the notification tool that I have a genuine copy of windows?

     

    Begin MGADT report:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-7XCBV-HMMBD-3X7YY
    Windows Product Key Hash: GU/6FDQdCQz/gah4qPgatOv0FUQ=
    Windows Product ID: 55274-640-2041365-23968
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: dd0d96b0-29e6-421f-af34-c7bddaecd4f8
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>dd0d96b0-29e6-421f-af34-c7bddaecd4f8</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-3X7YY</PKey><PID>55274-640-2041365-23968</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-448539723-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0519    </Version><SMBIOSVersion major="2" minor="3"/><Date>20050923000000.000000+000</Date></BIOS><HWID>6CF235870184736C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>67B7940CCD81D02</Val><Hash>ahpbAMz0Zr9F/NUvzP9z3k5DYJg=</Hash><Pid>73931-641-6708061-57110</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, April 24, 2007 4:45 PM

Answers

  • Hi Tim,

     

    Hmmm, that should have worked.

     

    Please follow the below steps:

     

    1) Go to http://www.microsoft.com/Genuine/diag and click the "Start Diagnostic" button.

    2) If any problems are found, click the 'Resolve Now' button and follow any directions to resolve.

    3) Repeat steps 1-2 till no problems are found.

    4) Click the "Validate Windows" button at the bottom of the Diagnostic page.

    5) Click the 'Start' button

    6) Click 'Run...'

    7) Type in the command: wgatray.exe /b  <click 'OK'> (This will force WGA Notification to revalidate your system) 

    8) Reboot.

     

    Please tell me if this has resolved your issue.

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

     

     

    Wednesday, April 25, 2007 10:04 PM

All replies

  • Anyone have any ideas, or am I doomed to have pop ups every hour or so that say my copy of windows is not valid?
    Wednesday, April 25, 2007 3:09 PM
  • Hi Tim,

     

    Sorry for the wait.

     

    Would you try re-installing the WGA Notiifications from this link http://go.microsoft.com/fwlink/?linkid=69498 and tell us if this resolves the issue. (sounds like just a bad install)

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, April 25, 2007 8:25 PM
  • I'm afraid that the reinstall did not change the notification in the system tray, or the semi random pop ups.

     

    -Tim

    Wednesday, April 25, 2007 8:38 PM
  • Hi Tim,

     

    Hmmm, that should have worked.

     

    Please follow the below steps:

     

    1) Go to http://www.microsoft.com/Genuine/diag and click the "Start Diagnostic" button.

    2) If any problems are found, click the 'Resolve Now' button and follow any directions to resolve.

    3) Repeat steps 1-2 till no problems are found.

    4) Click the "Validate Windows" button at the bottom of the Diagnostic page.

    5) Click the 'Start' button

    6) Click 'Run...'

    7) Type in the command: wgatray.exe /b  <click 'OK'> (This will force WGA Notification to revalidate your system) 

    8) Reboot.

     

    Please tell me if this has resolved your issue.

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

     

     

    Wednesday, April 25, 2007 10:04 PM
  • I had no problems to resolve on step 1&2, and I continued on to the remaining steps.

     

    All appears to be working now -- I'm no longer getting the pop up.  Thanks for the help!  Hopefully it doesn't come back.

     

    -Tim

    Wednesday, April 25, 2007 11:24 PM