Issue with updating Security Info on my Microsoft ID RRS feed

  • Question

  • I am stuck in a vicious circle trying to sort an issue with my Microsoft account.

    I need to remove an old, defunct, email address and add a load of new security info however, depending on whether the date format on the page I keep being directed to is UK or US, either the updates haven’t happened or they won’t be happening until next month – which seems ridiculous!

    I’m trying to sign up for a Windows Store developer account to publish a Windows 8 app. I’m using my MSDN subscription to register for this (for free) but there is a step I can’t get past because it insists on sending a code to my old email address – to which I have no access. It is picking up this address from my Microsoft Account Security info – however, I updated this info weeks ago. This is the screen I see (I’ve blurred out some of it as it seemed foolish to publish all my security info J

    It says my old address will be removed on 03/04/2013 and my new info added on that same date. Does anyone know if this is UK date format 3<sup>rd</sup> April – in which case it’s a long wait or a US date 4<sup>th</sup> March in which case it didn’t happen? I’ve tried phoning 5000 and the Microsoft Customer support lines but neither of them have a clue where to start. They just keep asking me if I’ve forgotten my password – which I haven’t.

    Does anyone know how I can resolve this? My only option at the moment is to wait until 3<sup>rd</sup> of April and see if anything changes – which is not ideal.



    Monday, March 18, 2013 4:32 PM


All replies

    • Marked as answer by Navdeep Bawa Wednesday, March 20, 2013 10:50 PM
    Wednesday, March 20, 2013 10:50 PM
  • did you find out how to change the faulty email yet it told me i have to wait 30 days

    Wednesday, March 25, 2015 7:19 PM
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