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Win Vista ultimate claiming not genuine, yet states that it is.

Question
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I recently purchase Vista Ulimate (with SP1) for a home build (not an OEM copy, a full copy). I validated it, confirmed it was genuine and updated all the critical updates. After about a week it tolde me that my copy was not genuine. After troubleshooting I gave up, reformated and re-installed Vista. Validated it, confirmed it was genuine and updated the critical updates again. Now a week later I get the message that is is not genuine again... This time I'm comming to the forums for help. I already went to the command prompt as administrator and typed "net start slsvc" and received an error "System error 3 has occurred, the System cannot find the path specified" So I downloaded the genuine advantage diag tool and ran it, this is what I got:
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-6GWFP-62DW2-BXRR4
Windows Product Key Hash: gN5hmfi1DAIId5EAv2DlC/mjS+w=
Windows Product ID: 89587-495-2625391-71520
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6001.2.00010100.1.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3048A1D0-2642-49C8-89EC-761BB52D16D0}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000009
Build lab: 6001.vistasp1_gdr.080425-1930
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3048A1D0-2642-49C8-89EC-761BB52D16D0}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BXRR4</PKey><PID>89587-495-2625391-71520</PID><PIDType>5</PIDType><SID>S-1-5-21-954204892-1211459650-75267915</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0204 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080718000000.000000+000</Date></BIOS><HWID>FE323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Notice that it says it's genuine... then why am I getting errors that it isn't? Any help is greaty appreciated. When I go to www.microsoft.com/genuine, it tells me that is not genuine there too.Sunday, September 7, 2008 3:46 PM
Answers
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Hello Mustang,
In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
Please try the first set of steps and if it does not resolve the issue, move on to the next set.
The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.
1. Click on the Start button and in the Start Search box type in: services.msc
2. Press the Enter key on your keyboard.
3. The Services window should now open.
4. Scroll down to Software Licensing, then right-click on it and select Properties.
5. Under the General tab, click on the Stop button.
6. Set the Startup Type to Automatic, then click Apply.
7. Next, under Service Status, click on the Start button.
8. Last, restart your computer.
The second set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com
If you have access to the Start button:
1) Click the Start button
2) Type: cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
If you do not have access to the Start button:
1) Click the option that launches an Internet Browser
2) A Browser will open, type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right Click on the cmd.exe and select Run as Administrator
5) Type: net start slsvc
Take care,
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, September 8, 2008 4:39 PM
Monday, September 8, 2008 4:36 PM