locked
New Updates&windows XP Genuine Advantage Validation RRS feed

  • Question

  • I don't know about genuine pack.Iwant updates for my pc.

     

    Plz.send me full knoldge about this.

     

     

     

                                                                                          Thanksssss
    Tuesday, October 16, 2007 5:14 PM

Answers

  • Shinda,

     

         Have you validated the Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

     

         Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012  , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

     NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

         Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 . Another alternative site is the Microsoft Product Communities located @: 

    http://www.microsoft.com/communities/products/default.mspx Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert Zone newsgroup forum and post Windows Update questions for further assistance. The Expert Zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, October 17, 2007 11:34 PM

All replies

  • Shinda,

     

         Have you validated the Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

     

         Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012  , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

     NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

         Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 . Another alternative site is the Microsoft Product Communities located @: 

    http://www.microsoft.com/communities/products/default.mspx Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert Zone newsgroup forum and post Windows Update questions for further assistance. The Expert Zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, October 17, 2007 11:34 PM
  • Hi Stephen,

    I have face similar kind of problem. I want to upgrade windows xp media center to xp professional. but when i inset the original xp pro cd with its key it shows always in valid cd key.

    here is the information after doing what you hav said

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {165AA95F-C042-4537-AAFB-D7446BBCE59C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_7E90FEE8-169-80004005_B4D0AA8B-514-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{165AA95F-C042-4537-AAFB-D7446BBCE59C}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-425994321-740473307-3169096402</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC051                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051106000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>70F43E1701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell XPS MXC051</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Xp pro version is 2002

    --

    please help me to upgrade my m/c.

     

    Thanks,

    prabir

    Thursday, October 18, 2007 6:44 AM
  • Hello Prabir,

     

    Currently you are genuine and should not be having any problems based on the diagnostic results you posted. Where did you purchase XP Pro from? Are you receiving any error codes or messenging indicating you are non-genuine? 

     

     

     

    Stephen Holm, MS

    Thursday, October 18, 2007 7:02 PM