Portal VS Zendesk RRS feed

  • Question

  • Hi 

    We are starting to use Dynamic CRM in our company. 
    I'm responsible for the customer support part. 

    Before the company decided on the Dynamic as a CRM solution, I have checked out several customer support solution for ticketing/chat/Knowledgeable/FAQ and so on. I found zendesk as a very good solution for our needs. 

    My questions are:
    1. Can the portal accelerator meet the needs as zendesk?
    2. Can the portal be customized for look and feel?
    3. Does it support multilingual?.
    4. Can I have different content for different languages?
    5. Does it support Single-Sign-On? I want our end users that are using our on line service to be signed in to the portal directly after loging to our system.
    6. If any of these things can be done, are they out of the box or I need a programmer to do all of this?
    Wednesday, May 8, 2013 9:41 AM