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  • Question

  • Why is my laptop now saying 'This copy of windows is not genuine'

    I bought it preloaded from PC World so know it's genuine.

    Please help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {8BA3A214-A41D-4006-A491-EEA272462CBA}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows <st1:place w:st="on">Vista</st1:place> (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.130707-1535

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    <st1:place w:st="on">Vista</st1:place> WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard Edition 2003 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8BA3A214-A41D-4006-A491-EEA272462CBA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3606534341-1892546100-714840833</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>D4333507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5EBE16F03AD0078</Val><Hash>3BOI0sDzINhL6lk/ONziCvRbmnU=</Hash><Pid>70141-060-0494254-56463</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) <st1:place w:st="on">Vista</st1:place>, HomePremium edition

    Description: Windows Operating System - <st1:place w:st="on">Vista</st1:place>, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-2952009

    Installation ID: 015872648461260861420654868172345943954761968884323105

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: RJ34F

    License Status: Notification

    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAeqjSdNqPsK4yy1T5EDPEOtRK8vTMSc7aquSsVn4o

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name    OEMID Value            OEMTableID Value

      APIC                         TOSINV                     TOSINV00

      FACP                                    TOSINV                     TOSINV00

      SRAT                                    AMD                           AMD CRB

      HPET                                    TOSINV                     TOSINV00

      BOOT                                   TOSINV                     TOSINV00

      MCFG                                   TOSINV                     TOSINV00

      SLIC                         TOSINV                     TOSINV00

      SSDT                                    AMD                           PowerNow

      MSCT                                   AMD                           AMD CRB

    Thursday, August 14, 2014 10:55 AM

Answers

  • The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.  

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 15, 2014 11:25 AM
    Moderator

All replies

  • The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.  

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 15, 2014 11:25 AM
    Moderator
  • Thanks, but I can't see the sticker or find the number anywhere on my laptop! Where would I get it from now?
    Saturday, August 23, 2014 9:02 AM