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    have a disc from nhs to download files from  . am struggling it keeps saying

    data protection agent offline access utility was in use is there anyway to download or copy to my desktop to open the file i have the password as it is password protected

    Friday, May 15, 2020 6:38 PM

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    have a disc from nhs 

    I would suggest that you contact "nhs" and ask them for help. 

    Maybe reboot and try again, since "was in use" could imply that another instance of the program is already running. 

    Monday, May 18, 2020 2:29 AM
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    Hi,

    Thanks for posting here.

    This forum is for discussing about Windows Desktop Perfmon and Diagnostic tools. I will move this thread to off-topic forum. 

    As the comments said we suggest to contact with NHS or just reboot and try again.

    Best Regards,

    Drake

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    Monday, May 18, 2020 6:28 AM