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  • Question

  • I have a currently paid account with Windows Live One Care.  You can have 3 computers on one account for the $45 annual fee.  One of my 3 computers says my subscription has expired.  I have worked on this for 2 days because there is no phone number for MS Windows One Care. They made me re-join and pay another $45 just to get to post this message. This is extortion I think. All I want is to have my computer covered since I already paid for the service.  The directions you give on line are very confusing...and by other posters I see I am not alone.
    HOW DO I CONTACT SOMEONE BY PHONE OR E-MAIL TO GET MY MONEY RFEFUNDED?  I should not have to pay $90 for a 1 year service of Windows Live One Care for 3 computers....should I?
    Please advise.
    Thursday, July 30, 2009 8:37 PM

Answers

  • There is some misunderstanding because you don't have to be a subscriber to post here. Send an e-mail with One Care in the subject line to jrap107@msn.com include in the e-mail body the country you are located in and I will help you reach support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Thursday, July 30, 2009 9:55 PM
    Moderator

All replies

  • There is some misunderstanding because you don't have to be a subscriber to post here. Send an e-mail with One Care in the subject line to jrap107@msn.com include in the e-mail body the country you are located in and I will help you reach support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Thursday, July 30, 2009 9:55 PM
    Moderator
  • I'll paste the standard reply, though Jim will help you reach support directly if you email him as you clearly need to be refunded for the second subscription that you purchased.

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID for your subscription.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 31, 2009 1:05 PM
    Moderator