none
How can one get a question answered by Microsoft?

    Question

  • I am confused. I thought that the forums were monitored by Microsoft staff, and that they would answer questions that were not answered by other users. As this does not seem to be the case, how can one actually ask a question of Microsoft engineering?
    Monday, February 16, 2015 10:14 PM

Answers

  • Sometimes forums responders are Microsoft Employees and sometimes they will get Microsoft engineering involved with an issue. However that seems fairly rare that an employee will respond to a question which requires that involvement.

    Also John Qiao works at Pactera (Pactera is an IT consulting and outsourcing company with corporate headquarters in Beijing, China, and regional headquarters in North American, Europe, and Asia Pacific) and is not a Microsoft Employee. Although it seems alot of Pactera employees appear to be Microsoft Contingent Staff for some reason.

    I don't realize why you had a misunderstanding in your thread How can I get rid of a TFS Folder Compare filter?

    Information on Profile Affiliations

    Affiliation = Microsoft Contingent Staff

    Also displayed as = Microsoft CSG, MSFT CSG


    Details = This affiliation is given to Vendors and/or Agency Temporary's who are contracted or assigned to Microsoft for specific services, deliverables or positions.

    They are not Microsoft Employees and do not speak for or officially represent Microsoft. The company they work for should be listed in the "I work at" field in their profile.

    A vendor or agency temporary must opt-in to the affiliation.

    If you are a Microsoft Contingent Staff Vendor or Agency Temporary, please  click here to begin the affiliation process.

    Other than that to receive assistance from Microsoft directly you will have to pay for that. Whether the assistance ever reaches engineers that design and develop whatever you want assistance with is a different story.


    La vida loca


    Tuesday, February 17, 2015 3:25 AM

All replies

  • I'm not sure there's any guarantee that they can or will answer, it very much depends on what your question is and whether the support staff manning the forums know the answer. For most people the one thing worse than no answer is an unhelpful answer, since it then no longer shows up for anyone who focuses on unanswered questions which have had no replies.

    For more in depth and complex issues there are paid support options available which are handled by more experienced specialist staff.

    Out of interest, are you referring to a particular question? I notice looking through the list of questions you've raised that they've all been answered with the exception of one, eg "Where is the definition for the "Custom Filter" syntax..." which you raised in 2013, which was responded to by MSFT so with no follow up afterwards.

    Monday, February 16, 2015 10:28 PM
  • If you have an MSDN subscription linked to the Microsoft account you use in forums then there may be. Otherwise paid support may be the only method to have a direct interaction with Microsoft support engineers.

    https://msdn.microsoft.com/en-us/subscriptions/aa974230.aspx

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Tuesday, February 17, 2015 12:47 AM
    Moderator
  • My misunderstanding about forums was exposed by my question "How can I get rid of a TFS Folder Compare filter?".

    Tuesday, February 17, 2015 2:43 AM
  • Sometimes forums responders are Microsoft Employees and sometimes they will get Microsoft engineering involved with an issue. However that seems fairly rare that an employee will respond to a question which requires that involvement.

    Also John Qiao works at Pactera (Pactera is an IT consulting and outsourcing company with corporate headquarters in Beijing, China, and regional headquarters in North American, Europe, and Asia Pacific) and is not a Microsoft Employee. Although it seems alot of Pactera employees appear to be Microsoft Contingent Staff for some reason.

    I don't realize why you had a misunderstanding in your thread How can I get rid of a TFS Folder Compare filter?

    Information on Profile Affiliations

    Affiliation = Microsoft Contingent Staff

    Also displayed as = Microsoft CSG, MSFT CSG


    Details = This affiliation is given to Vendors and/or Agency Temporary's who are contracted or assigned to Microsoft for specific services, deliverables or positions.

    They are not Microsoft Employees and do not speak for or officially represent Microsoft. The company they work for should be listed in the "I work at" field in their profile.

    A vendor or agency temporary must opt-in to the affiliation.

    If you are a Microsoft Contingent Staff Vendor or Agency Temporary, please  click here to begin the affiliation process.

    Other than that to receive assistance from Microsoft directly you will have to pay for that. Whether the assistance ever reaches engineers that design and develop whatever you want assistance with is a different story.


    La vida loca


    Tuesday, February 17, 2015 3:25 AM
  • Interesting; thanks for the explanation
    Tuesday, February 17, 2015 3:39 AM
  • Just as a side note - if you don't feel that your question was actually answered then you should unmark the answer. This will help get additional eyes on the thread and perhaps someone else can offer additional assistance.

    Don't retire TechNet! - (Don't give up yet - 13,085+ strong and growing)

    Tuesday, February 17, 2015 3:58 AM
    Moderator