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Alerts consigned to junk by Hotmail RRS feed

  • Question

  • I receive alerts from several Microsoft providers, including Windows Live Calendar, Microsoft Security and Microsoft Forums. For all but the last of these, the sender address is alerts (at) live.com. I am using an (at) msn.com account.

    Alerts from Microsoft Answers Forums have sender address forumsup (at) microsoft.com. Checking the headers of these alert messages, they fail Hotmail's sender verification tests:
    X-SID-PRA: =?utf-8?B?V2luZG93cyBMaXZlIEFsZXJ0cyBmcm9tIA==?= =?utf-8?B?TWljcm9zb2Z0IEFuc3dlcnMgRm9ydW1z?= <forumsup@microsoft.com>
    X-SID-Result: SoftFail
    X-AUTH-Result: FAIL

    This means that the are always consigned to the Junk folder, and are not forwarded to another account along with all other incoming mail on that account.

    Could someone please turn the right switch so that Hotmail (including live.*, msn.com, windowslive.* and all manner of custom domains and Office Live accounts) doesn't regard mail from forumsup (at) microsoft.com with suspicion

    Thank you.


    Noel
    Monday, August 16, 2010 6:03 PM

Answers

  • Sounds like the most recent update resolved this, great to hear. Thanks for letting us know.
    Community Forums Program Manager
    Friday, October 1, 2010 2:50 AM
    Answerer

All replies

  •  

     

    No apologies for bumping this. The problem is a simple one. Hotmail is receiving a message from one domain - xxxx.live.com. The sender address (From:) and the Reply-Path: both belong to another domain - xxxx@microsoft.com. In cases like this, Hotmail checks its sender verification records to find out whether live.com has authorized xxxx@microsoft.com to use xxxx.live.com as a mail delivery service. If no such record exists, Hotmail applies flags to the message indicating that the message is suspect. Depending on the recipient's preferences and other settings, the message might be (a) delivered as intended, (b) consigned to the junk folder, or (c) deleted.

    This anti-spam procedure is a real pain for thousands of mail services around the world. It is, though, a necessary evil, and to rectify the situation, the delivering domain admin has to agree with Hotmail on how to supply the verification needed to bypass the hurdle. It's not just a question of Hotmail adding a particular delivery server to its 'whitelist', because no such list exists. Those sending the message (forumsup@microsoft.com) and alerts.live.com have to put some measures in place to satisfy Hotmail's demands.

    Normally, the initiative would come from the delivering server (in this case alerts.live.com) after being prodded by the sender (forumsup@microsoft.com) by means of an appeal to postmaster@live.com. It does look, though, as if in this case the Hotmail delivery team are starting the ball rolling. What has whoever is responsible for forumsup@microsoft.com done about it?


    Noel
    Saturday, August 21, 2010 12:56 AM
  •  

     

    It's a bit lonely in here. Just to report that with the introduction of the new alerts system, the alert provider has got his sender verification act together and alerts now pass Hotmail's tests:
    X-SID-PRA: forumsup@microsoft.com
    X-SID-Result: Pass
    X-AUTH-Result: PASS

    Thanks to those responsible. Alerts won't be automatically consigned to junk by Hotmail hereafter.


    Noel
    Friday, October 1, 2010 2:13 AM
  • Sounds like the most recent update resolved this, great to hear. Thanks for letting us know.
    Community Forums Program Manager
    Friday, October 1, 2010 2:50 AM
    Answerer