Answered by:
This copy of windows 7 is suddenly not genuine
Question
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Like many others I am getting a 'not genuine' issue on a copy of windows 7 that should be genuine.
The only thing that I can think of is that I had to reinstall windows after my SSD hard drive started to fail. Maybe there are some corrupt files. I really don't want to have to reinstall windows again if I don't have too!! This is already a big waste of my time.
I should probably also mention that it was about 3 months ago that I had to reinstall windows and the 'not genuine' message only started appearing in the last couple of days.
Anyway, here are the results of my Diagnostic Report.
Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4= Windows Product ID: 00371-OEM-9044254-73532 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110408-1631 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011 Installation ID: 019063883295961045726933700161061561607156535232847702 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: DVJGB License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 7/20/2011 6:41:18 AM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: 0x00000000 HealthStatus: 0x0000000000000002 Event Time Stamp: 7:20:2011 06:38 WAT Activex: Registered WAT Admin Service: Registered HWID Data--> HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 112509 APIC1544 FACP 112509 FACP1544 HPET 112509 OEMHPET MCFG 112509 OEMMCFG OEMB 112509 OEMB1544 SSDT A M I POWERNOW
Answers
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"zarfius" wrote in message news:eba6936b-5bc9-4360-af91-37d4cee5f386...
I ran Belarc Advisor and although it produced a very detailed report I couldn't spot any issues (all security updates are installed). I'd rather not post the entire report but if there's a particular part of the report you'd like to see let me know and I'll post it.
As for the MBSA scanner, I downloaded it and started the scan, but it halted on 'Downloading updates' and hung for a few minutes. This could be more to do with the speed of my internet at the moment. My download limit has been capped and my exchange is over capacity, but that's a whole separate can of worms.
Dealing with this issue isn't really my top priority at the moment but I'll continue to try and sort it out in spare moments.
I really don't understand why this is such a big deal to sort out (it really shouldn't be). If I could at least get a single straight answer in terms of an absolutely certain way to fix it I'd be happy. Even if it means formatting my hard drive and reinstalling windows.
The problem is, I'm not even sure that would work. If I go to all that effort and find that it *still* tells me it's 'not genuine' I'm going to be very, very annoyed that I wasted so much time on it.
Unfortunately I can't even get an answer on what might have caused this issue to start in the first place. Could it be a windows update? Or perhaps some recent hardware change? Maybe files are corrupt? Or perhaps something I haven't even thought of yet?
They only thing I know for certain is that my copy of windows *is* genuine and shouldn't be telling me otherwise.
I really don't think there's any point in my continuing to try and troubleshoot this in the forums - we don't seem to be getting anywhere.Options -1) Repair install - using a Retail disk - may work2) Reformat/Reinstall - will almost certainly work3) Call MS WGA Support and see if they can help....North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, July 27, 2011 9:21 PM
All replies
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"zarfius" wrote in message news:8a2cfd31-d7ce-4326-bdd1-a4a53c28fc3c...
Like many others I am getting a 'not genuine' issue on a copy of windows 7 that should be genuine.
The only thing that I can think of is that I had to reinstall windows after my SSD hard drive started to fail. Maybe there are some corrupt files. I really don't want to have to reinstall windows again if I don't have too!! This is already a big waste of my time.
I should probably also mention that it was about 3 months ago that I had to reinstall windows and the 'not genuine' message only started appearing in the last couple of days.
Anyway, here are the results of my Diagnostic Report.
Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4= Windows Product ID: 00371-OEM-9044254-73532 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048
Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: 0x00000000 HealthStatus: 0x0000000000000002 Event Time Stamp: 7:20:2011 06:38
Please try manual validation at www.microsoft.com/genuine/validate - if it passes you should be offered IE9 and MSE (you don't need to take them!).If it fails, please note the advice (and follow it) - once complete, try validation again, then run another MGADiag report, and post back with the details.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Hi Noel
Thanks for the advice. I've already tried that a few times (and I tried it again as you requested). Here is the result I get:
Install genuine Windows.
Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.
And then it offers to sell me a copy from the US for $150. When I tried to contact support I was informed that I would have to pay for that too. I find this kind of offensive considering I already purchased a genuine copy. I realise this is supposed to convince some pirates to go legit but for those of us that already purchase software legitimately and are then told to purchase it again it kinds of feels like a rip off (and pirating even seems like the easier option).
Anyway, that point aside, I would really like to get this sorted out so that I can continue to use the software I paid for. Heres another copy of my report as requested (although I really don't see how it's going to be any different).
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
Windows Product ID: 00371-OEM-9044254-73532
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
Installation ID: 019063883295961045726933700161061561607156535232847702
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVJGB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/20/2011 9:55:13 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000002
Event Time Stamp: 7:20:2011 21:39
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 112509 APIC1544
FACP 112509 FACP1544
HPET 112509 OEMHPET
MCFG 112509 OEMMCFG
OEMB 112509 OEMB1544
SSDT A M I POWERNOW
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"zarfius" wrote in message news:54a03681-0dd6-4f79-b263-22b27eb0e1af...
Hi Noel
Thanks for the advice. I've already tried that a few times (and I tried it again as you requested). Here is the result I get:
Install genuine Windows.
Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.
And then it offers to sell me a copy from the US for $150. When I tried to contact support I was informed that I would have to pay for that too. I find this kind of offensive considering I already purchased a genuine copy. I realise this is supposed to convince some pirates to go legit but for those of us that already purchase software legitimately and are then told to purchase it again it kinds of feels like a rip off (and pirating even seems like the easier option).
Anyway, that point aside, I would really like to get this sorted out so that I can continue to use the software I paid for. Heres another copy of my report as requested (although I really don't see how it's going to be any different).
Interesting - there's no evidence to support that claim in your report (tampered files)This may simply mean that your Licensing Store is corrupted.....Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.Run MGADiag again, and post the report, together with details of any error messages encountered.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
I followed your steps with no apparent errors as follows (text condensed for readability):
C:\>net stop sppsvc
The Software Protection service is not started.
More help is available by typing NET HELPMSG 3521.
C:\>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>rename tokens.dat tokens.bar
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>cd %windir%\system32
C:\Windows\System32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.
C:\Windows\System32>slui.exe
C:\Windows\System32>The 'Windows Activation' dialog reports that 'Activation was successful' without asking for re-activation or a product key.
However, now when I try to produce a report from MGADiag.exe I get the following error when clicking the 'Copy' button:
Failed to create output files, hr = 0x80070002. Please contact support.
But, it seems to copy a report to the clipboard anyway... I will leave my machine running for a while and see if it's still complaining about 'genuinity'.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
Windows Product ID: 00371-OEM-9044254-73532
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
Installation ID: 019063883295961045726933700161061561607156535232847702
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVJGB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/21/2011 7:18:18 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000002
Event Time Stamp: 7:20:2011 21:39
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 112509 APIC1544
FACP 112509 FACP1544
HPET 112509 OEMHPET
MCFG 112509 OEMMCFG
OEMB 112509 OEMB1544
SSDT A M I POWERNOW
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odd!
This sort of thing can be temporary, or induced by malware.
Please run another MGADiag report while the notification is showing.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
odd!
This sort of thing can be temporary, or induced by malware.
Please run another MGADiag report while the notification is showing.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Done. Still getting the error about creating output files. I've rebooted since the last time.Do you have any recommendations to detect malware?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
Windows Product ID: 00371-OEM-9044254-73532
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
Installation ID: 019063883295961045726933700161061561607156535232847702
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVJGB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/22/2011 7:36:37 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000002
Event Time Stamp: 7:21:2011 22:16
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 112509 APIC1544
FACP 112509 FACP1544
HPET 112509 OEMHPET
MCFG 112509 OEMMCFG
OEMB 112509 OEMB1544
SSDT A M I POWERNOW
-
"zarfius" wrote in message news:a6950f56-5ce3-41f6-98cc-c23f52e85613...
Done. Still getting the error about creating output files. I've rebooted since the last time.Do you have any recommendations to detect malware?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
Windows Product ID: 00371-OEM-9044254-73532
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
Your system appears to be fine, according to the report.www.malwarebytes.org - the free version, but do NOT enable real-time scanning as it may interfere with your normal Anti-Virus (which is....??)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Your system appears to be fine, according to the report.
My system is not fine, therefore the report is wrong. If the report did show something wrong I probably would have figured this out on my own already.
www.malwarebytes.org - the free versionOkay, I have scanned my system with the free version of malwarebytes. Here are the results of the quick scan (nothing found). I also did a full scan and found a couple of dormant adware crap, but I'm sure they are not the cause of this issue. I removed them anyway.
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org
Database version: 7237
Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421
7/23/2011 12:31:36 PM
mbam-log-2011-07-23 (12-31-36).txt
Scan type: Quick scan
Objects scanned: 190550
Time elapsed: 57 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)but do NOT enable real-time scanning as it may interfere with your normal Anti-Virus (which is....??)
I don't normally run anti-virus software, but before you get all 'Oh you should really run anti-virus software on me' let me explain how I came to that decision. First of all, I have 20 years experience as a computer programmer / software engineer, so I'm very technically competent. Secondly, I'm very careful with what I download and intstall on my machine, no pirate software. Third, I do occasionally run anti-virus software if I suspect I might have a virus, but I can't remember the last time I found an active virus on my machine (certianly not this one).
I'm highly disappointed that I haven't found a solution to this problem considering how many other people are reporting the same thing. It seems to me that my problem is more likey that the 'Windows Genuine Advantage' anti-piracy system does not work as it should and is producing a false-positive (incorrectly identifying my system as 'not genuine').
Surely someone has a way to solve this issue?
-
"zarfius" wrote in message news:71195df1-ebef-41e4-9cbf-c56f30bb173c...
Your system appears to be fine, according to the report.
My system is not fine, therefore the report is wrong. If the report did show something wrong I probably would have figured this out on my own already.
www.malwarebytes.org - the free versionOkay, I have scanned my system with the free version of malwarebytes. Here are the results of the quick scan (nothing found). I also did a full scan and found a couple of dormant adware crap, but I'm sure they are not the cause of this issue. I removed them anyway.
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org
Database version: 7237
Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421
7/23/2011 12:31:36 PM
mbam-log-2011-07-23 (12-31-36).txt
Scan type: Quick scan
Objects scanned: 190550
Time elapsed: 57 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)but do NOT enable real-time scanning as it may interfere with your normal Anti-Virus (which is....??)
I don't normally run anti-virus software, but before you get all 'Oh you should really run anti-virus software on me' let me explain how I came to that decision. First of all, I have 20 years experience as a computer programmer / software engineer, so I'm very technically competent. Secondly, I'm very careful with what I download and intstall on my machine, no pirate software. Third, I do occasionally run anti-virus software if I suspect I might have a virus, but I can't remember the last time I found an active virus on my machine (certianly not this one).
I'm highly disappointed that I haven't found a solution to this problem considering how many other people are reporting the same thing. It seems to me that my problem is more likey that the 'Windows Genuine Advantage' anti-piracy system does not work as it should and is producing a false-positive (incorrectly identifying my system as 'not genuine').
Surely someone has a way to solve this issue?
Sorry - I must have misread that last report....There is a failure point there.Windows Activation Technologies-->
HrOffline: 0x8004FE21
(Self-heal attempted, but failed)This sometimes happens because of a corrupted Licensing Store.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
You will almost certainl have to activate by telephone, rather than over the internet.
Run MGADiag again, and post the report, together with details of any error messages encountered.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Sorry - I must have misread that last report....There is a failure point there.Windows Activation Technologies-->
HrOffline: 0x8004FE21
(Self-heal attempted, but failed)This sometimes happens because of a corrupted Licensing Store.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
You will almost certainl have to activate by telephone, rather than over the internet.
Run MGADiag again, and post the report, together with details of any error messages encountered.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothI've already tried this, see my post from Thursday, July 21, 2011 9:19 AM above.
But, thanks for pointing out the error code. I'll google it and see if I can find another solution.
-
Well, I googled around looking for other people with the same error code (HrOffline: 0x8004FE21) and I found a few posts with things I had already tried.
One of them mentioned making sure that there are no failed windows updates so I had a look back and found a couple of failed updates from around the time I started having issues. When I manually installed these updates I found that I had to stop a couple of processes in task manager to install them (which explains why they failed). After investigating a bit more I found that the processes I had to stop are for my UPS.
Anyway, without much hassle I managed to get those updates installed, but it still didn't solve my problem. Windows is still complaining about not being genuine.
There are some much, much older failed updates (like over a year ago) but I doubt they are causing my issue. I'm starting to think my only option re-format my hard drive and re-install windows. Something I would really like to avoid. I really don't see why I should suffer the downsides of this so called 'genuine-advantage' crap when I've paid for my software.
-
"zarfius" wrote in message news:9a14cc04-81d4-450f-a3af-43fe0db35592...
Well, I googled around looking for other people with the same error code (HrOffline: 0x8004FE21) and I found a few posts with things I had already tried.
One of them mentioned making sure that there are no failed windows updates so I had a look back and found a couple of failed updates from around the time I started having issues. When I manually installed these updates I found that I had to stop a couple of processes in task manager to install them (which explains why they failed). After investigating a bit more I found that the processes I had to stop are for my UPS.
Anyway, without much hassle I managed to get those updates installed, but it still didn't solve my problem. Windows is still complaining about not being genuine.
There are some much, much older failed updates (like over a year ago) but I doubt they are causing my issue. I'm starting to think my only option re-format my hard drive and re-install windows. Something I would really like to avoid. I really don't see why I should suffer the downsides of this so called 'genuine-advantage' crap when I've paid for my software.
Try running Belarc Advisor or the MBSA scanner over the system - see if it pulls up anything in the way of broken updates.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
I ran Belarc Advisor and although it produced a very detailed report I couldn't spot any issues (all security updates are installed). I'd rather not post the entire report but if there's a particular part of the report you'd like to see let me know and I'll post it.
As for the MBSA scanner, I downloaded it and started the scan, but it halted on 'Downloading updates' and hung for a few minutes. This could be more to do with the speed of my internet at the moment. My download limit has been capped and my exchange is over capacity, but that's a whole separate can of worms.
Dealing with this issue isn't really my top priority at the moment but I'll continue to try and sort it out in spare moments.
I really don't understand why this is such a big deal to sort out (it really shouldn't be). If I could at least get a single straight answer in terms of an absolutely certain way to fix it I'd be happy. Even if it means formatting my hard drive and reinstalling windows.
The problem is, I'm not even sure that would work. If I go to all that effort and find that it *still* tells me it's 'not genuine' I'm going to be very, very annoyed that I wasted so much time on it.
Unfortunately I can't even get an answer on what might have caused this issue to start in the first place. Could it be a windows update? Or perhaps some recent hardware change? Maybe files are corrupt? Or perhaps something I haven't even thought of yet?
They only thing I know for certain is that my copy of windows *is* genuine and shouldn't be telling me otherwise.
-
"zarfius" wrote in message news:eba6936b-5bc9-4360-af91-37d4cee5f386...
I ran Belarc Advisor and although it produced a very detailed report I couldn't spot any issues (all security updates are installed). I'd rather not post the entire report but if there's a particular part of the report you'd like to see let me know and I'll post it.
As for the MBSA scanner, I downloaded it and started the scan, but it halted on 'Downloading updates' and hung for a few minutes. This could be more to do with the speed of my internet at the moment. My download limit has been capped and my exchange is over capacity, but that's a whole separate can of worms.
Dealing with this issue isn't really my top priority at the moment but I'll continue to try and sort it out in spare moments.
I really don't understand why this is such a big deal to sort out (it really shouldn't be). If I could at least get a single straight answer in terms of an absolutely certain way to fix it I'd be happy. Even if it means formatting my hard drive and reinstalling windows.
The problem is, I'm not even sure that would work. If I go to all that effort and find that it *still* tells me it's 'not genuine' I'm going to be very, very annoyed that I wasted so much time on it.
Unfortunately I can't even get an answer on what might have caused this issue to start in the first place. Could it be a windows update? Or perhaps some recent hardware change? Maybe files are corrupt? Or perhaps something I haven't even thought of yet?
They only thing I know for certain is that my copy of windows *is* genuine and shouldn't be telling me otherwise.
I really don't think there's any point in my continuing to try and troubleshoot this in the forums - we don't seem to be getting anywhere.Options -1) Repair install - using a Retail disk - may work2) Reformat/Reinstall - will almost certainly work3) Call MS WGA Support and see if they can help....North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, July 27, 2011 9:21 PM
