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This copy of windows 7 is suddenly not genuine RRS feed

  • Question

  • Like many others I am getting a 'not genuine' issue on a copy of windows 7 that should be genuine.

    The only thing that I can think of is that I had to reinstall windows after my SSD hard drive started to fail. Maybe there are some corrupt files. I really don't want to have to reinstall windows again if I don't have too!! This is already a big waste of my time.

    I should probably also mention that it was about 3 months ago that I had to reinstall windows and the 'not genuine' message only started appearing in the last couple of days.

    Anyway, here are the results of my Diagnostic Report.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
    Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
    Windows Product ID: 00371-OEM-9044254-73532
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
    Installation ID: 019063883295961045726933700161061561607156535232847702
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DVJGB
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/20/2011 6:41:18 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 7:20:2011 06:38
    WAT Activex: Registered
    WAT Admin Service: Registered
    
    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			112509		APIC1544
     FACP			112509		FACP1544
     HPET			112509		OEMHPET 
     MCFG			112509		OEMMCFG 
     OEMB			112509		OEMB1544
     SSDT			A M I 		POWERNOW
    
    

    Tuesday, July 19, 2011 11:41 PM

Answers

  • "zarfius" wrote in message news:eba6936b-5bc9-4360-af91-37d4cee5f386...

    I ran Belarc Advisor and although it produced a very detailed report I couldn't spot any issues (all security updates are installed). I'd rather not post the entire report but if there's a particular part of the report you'd like to see let me know and I'll post it.

    As for the MBSA scanner, I downloaded it and started the scan, but it halted on 'Downloading updates' and hung for a few minutes. This could be more to do with the speed of my internet at the moment. My download limit has been capped and my exchange is over capacity, but that's a whole separate can of worms.

    Dealing with this issue isn't really my top priority at the moment but I'll continue to try and sort it out in spare moments.

    I really don't understand why this is such a big deal to sort out (it really shouldn't be). If I could at least get a single straight answer in terms of an absolutely certain way to fix it I'd be happy. Even if it means formatting my hard drive and reinstalling windows.

    The problem is, I'm not even sure that would work. If I go to all that effort and find that it *still* tells me it's 'not genuine' I'm going to be very, very annoyed that I wasted so much time on it.

    Unfortunately I can't even get an answer on what might have caused this issue to start in the first place. Could it be a windows update? Or perhaps some recent hardware change? Maybe files are corrupt? Or perhaps something I haven't even thought of yet?

    They only thing I know for certain is that my copy of windows *is* genuine and shouldn't be telling me otherwise.


    I really don't think there's any point in my continuing to try and troubleshoot this in the forums - we don't seem to be getting anywhere.
     
    Options -
    1) Repair install - using a Retail disk - may work
     
    2) Reformat/Reinstall - will almost certainly work
     
    3) Call MS WGA Support and see if they can help....
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 9:14 AM
    Moderator

All replies

  • "zarfius" wrote in message news:8a2cfd31-d7ce-4326-bdd1-a4a53c28fc3c...

    Like many others I am getting a 'not genuine' issue on a copy of windows 7 that should be genuine.

    The only thing that I can think of is that I had to reinstall windows after my SSD hard drive started to fail. Maybe there are some corrupt files. I really don't want to have to reinstall windows again if I don't have too!! This is already a big waste of my time.

    I should probably also mention that it was about 3 months ago that I had to reinstall windows and the 'not genuine' message only started appearing in the last couple of days.

    Anyway, here are the results of my Diagnostic Report.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
    Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
    Windows Product ID: 00371-OEM-9044254-73532
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 7:20:2011 06:38
    


    Please try manual validation at www.microsoft.com/genuine/validate  - if it passes you should be offered IE9 and MSE (you don't need to take them!).
    If it fails, please note the advice (and follow it) - once complete, try validation again, then run another MGADiag report, and post back with the details.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:55 AM
    Moderator
  • Hi Noel

    Thanks for the advice. I've already tried that a few times (and I tried it again as you requested). Here is the result I get:

    Install genuine Windows.

    Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.

    And then it offers to sell me a copy from the US for $150. When I tried to contact support I was informed that I would have to pay for that too. I find this kind of offensive considering I already purchased a genuine copy. I realise this is supposed to convince some pirates to go legit but for those of us that already purchase software legitimately and are then told to purchase it again it kinds of feels like a rip off (and pirating even seems like the easier option).

    Anyway, that point aside, I would really like to get this sorted out so that I can continue to use the software I paid for. Heres another copy of my report as requested (although I really don't see how it's going to be any different).

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
    Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
    Windows Product ID: 00371-OEM-9044254-73532
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
    Installation ID: 019063883295961045726933700161061561607156535232847702
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DVJGB
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/20/2011 9:55:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 7:20:2011 21:39
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            112509        APIC1544
      FACP            112509        FACP1544
      HPET            112509        OEMHPET
      MCFG            112509        OEMMCFG
      OEMB            112509        OEMB1544
      SSDT            A M I         POWERNOW



    Wednesday, July 20, 2011 11:56 AM
  • "zarfius" wrote in message news:54a03681-0dd6-4f79-b263-22b27eb0e1af...

    Hi Noel

    Thanks for the advice. I've already tried that a few times (and I tried it again as you requested). Here is the result I get:

    Install genuine Windows.

    Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.

    And then it offers to sell me a copy from the US for $150. When I tried to contact support I was informed that I would have to pay for that too. I find this kind of offensive considering I already purchased a genuine copy. I realise this is supposed to convince some pirates to go legit but for those of us that already purchase software legitimately and are then told to purchase it again it kinds of feels like a rip off (and pirating even seems like the easier option).

    Anyway, that point aside, I would really like to get this sorted out so that I can continue to use the software I paid for. Heres another copy of my report as requested (although I really don't see how it's going to be any different).



     


    Interesting - there's no evidence to support that claim in your report (tampered files)
    This may simply mean that your Licensing Store is corrupted.....
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Run MGADiag again, and post the report, together with details of any error messages encountered.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 12:03 PM
    Moderator
  • I followed your steps with no apparent errors as follows (text condensed for readability):

    C:\>net stop sppsvc
    The Software Protection service is not started.
    More help is available by typing NET HELPMSG 3521.

    C:\>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>rename tokens.dat tokens.bar
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>cd %windir%\system32

    C:\Windows\System32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.

    C:\Windows\System32>slui.exe
    C:\Windows\System32>

     

    The 'Windows Activation' dialog reports that 'Activation was successful' without asking for re-activation or a product key.

    However, now when I try to produce a report from MGADiag.exe I get the following error when clicking the 'Copy' button:

    Failed to create output files, hr = 0x80070002. Please contact support.

    But, it seems to copy a report to the clipboard anyway... I will leave my machine running for a while and see if it's still complaining about 'genuinity'.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
    Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
    Windows Product ID: 00371-OEM-9044254-73532
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
    Installation ID: 019063883295961045726933700161061561607156535232847702
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DVJGB
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/21/2011 7:18:18 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 7:20:2011 21:39
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            112509        APIC1544
      FACP            112509        FACP1544
      HPET            112509        OEMHPET
      MCFG            112509        OEMMCFG
      OEMB            112509        OEMB1544
      SSDT            A M I         POWERNOW



    Thursday, July 21, 2011 9:19 AM
  • I came back to my computer a few hours later and sure enough I am presented with the 'Not Genuine' message once again.

    So unfortunately my problem is still not solved. Any other ideas?

    Thursday, July 21, 2011 11:42 AM
  • odd!

    This sort of thing can be temporary, or induced by malware.

    Please run another MGADiag report while the notification is showing.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 21, 2011 12:15 PM
    Moderator
  • odd!

    This sort of thing can be temporary, or induced by malware.

    Please run another MGADiag report while the notification is showing.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Done. Still getting the error about creating output files. I've rebooted since the last time.

    Do you have any recommendations to detect malware?

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
    Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
    Windows Product ID: 00371-OEM-9044254-73532
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8FFA2D17-F773-4130-8A45-DE0FB8694B42}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FFA2D17-F773-4130-8A45-DE0FB8694B42}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVJGB</PKey><PID>00371-OEM-9044254-73532</PID><PIDType>3</PIDType><SID>S-1-5-21-2954196933-2912318951-932977793</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>B8603007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-573532-02-1033-7600.0000-1012011
    Installation ID: 019063883295961045726933700161061561607156535232847702
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DVJGB
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/22/2011 7:36:37 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 7:21:2011 22:16
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHQVqygVPIQMwaeRpDEtVwapH8ahmI9zu6QJ44u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            112509        APIC1544
      FACP            112509        FACP1544
      HPET            112509        OEMHPET
      MCFG            112509        OEMMCFG
      OEMB            112509        OEMB1544
      SSDT            A M I         POWERNOW




    Thursday, July 21, 2011 9:39 PM
  • "zarfius" wrote in message news:a6950f56-5ce3-41f6-98cc-c23f52e85613...


    Done. Still getting the error about creating output files. I've rebooted since the last time.

    Do you have any recommendations to detect malware?

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XPVGP-6Q97V-DVJGB
    Windows Product Key Hash: qSovTCIC3pP7whC1kds5dBli5T4=
    Windows Product ID: 00371-OEM-9044254-73532
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048





    Your system appears to be fine, according to the report.
    www.malwarebytes.org - the free version, but do NOT enable real-time scanning as it may interfere with your  normal Anti-Virus (which is....??)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 21, 2011 10:04 PM
    Moderator
  • Your system appears to be fine, according to the report.

    My system is not fine, therefore the report is wrong. If the report did show something wrong I probably would have figured this out on my own already.

     

    www.malwarebytes.org - the free version

    Okay, I have scanned my system with the free version of malwarebytes. Here are the results of the quick scan (nothing found). I also did a full scan and found a couple of dormant adware crap, but I'm sure they are not the cause of this issue. I removed them anyway.

     

    Malwarebytes' Anti-Malware 1.51.1.1800
    www.malwarebytes.org

    Database version: 7237

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 9.0.8112.16421

    7/23/2011 12:31:36 PM
    mbam-log-2011-07-23 (12-31-36).txt

    Scan type: Quick scan
    Objects scanned: 190550
    Time elapsed: 57 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    but do NOT enable real-time scanning as it may interfere with your  normal Anti-Virus (which is....??)

    I don't normally run anti-virus software, but before you get all 'Oh you should really run anti-virus software on me' let me explain how I came to that decision. First of all, I have 20 years experience as a computer programmer / software engineer, so I'm very technically competent. Secondly, I'm very careful with what I download and intstall on my machine, no pirate software. Third, I do occasionally run anti-virus software if I suspect I might have a virus, but I can't remember the last time I found an active virus on my machine (certianly not this one).

    I'm highly disappointed that I haven't found a solution to this problem considering how many other people are reporting the same thing. It seems to me that my problem is more likey that the 'Windows Genuine Advantage' anti-piracy system does not work as it should and is producing a false-positive (incorrectly identifying my system as 'not genuine').

    Surely someone has a way to solve this issue?

    Saturday, July 23, 2011 4:44 AM
  • "zarfius" wrote in message news:71195df1-ebef-41e4-9cbf-c56f30bb173c...
    Your system appears to be fine, according to the report.

    My system is not fine, therefore the report is wrong. If the report did show something wrong I probably would have figured this out on my own already.

     

    www.malwarebytes.org - the free version

    Okay, I have scanned my system with the free version of malwarebytes. Here are the results of the quick scan (nothing found). I also did a full scan and found a couple of dormant adware crap, but I'm sure they are not the cause of this issue. I removed them anyway.

     

    Malwarebytes' Anti-Malware 1.51.1.1800
    www.malwarebytes.org

    Database version: 7237

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 9.0.8112.16421

    7/23/2011 12:31:36 PM
    mbam-log-2011-07-23 (12-31-36).txt

    Scan type: Quick scan
    Objects scanned: 190550
    Time elapsed: 57 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    but do NOT enable real-time scanning as it may interfere with your  normal Anti-Virus (which is....??)

    I don't normally run anti-virus software, but before you get all 'Oh you should really run anti-virus software on me' let me explain how I came to that decision. First of all, I have 20 years experience as a computer programmer / software engineer, so I'm very technically competent. Secondly, I'm very careful with what I download and intstall on my machine, no pirate software. Third, I do occasionally run anti-virus software if I suspect I might have a virus, but I can't remember the last time I found an active virus on my machine (certianly not this one).

    I'm highly disappointed that I haven't found a solution to this problem considering how many other people are reporting the same thing. It seems to me that my problem is more likey that the 'Windows Genuine Advantage' anti-piracy system does not work as it should and is producing a false-positive (incorrectly identifying my system as 'not genuine').

    Surely someone has a way to solve this issue?


    Sorry  - I must have misread that last report....
    There is a failure point there.
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    (Self-heal attempted, but failed)
    This sometimes happens because of a corrupted Licensing Store.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    You will almost certainl have to activate by telephone, rather than over the internet.
     
    Run MGADiag again, and post the report, together with details of any error messages encountered.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 23, 2011 6:26 AM
    Moderator

  • Sorry  - I must have misread that last report....
    There is a failure point there.
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    (Self-heal attempted, but failed)
    This sometimes happens because of a corrupted Licensing Store.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    You will almost certainl have to activate by telephone, rather than over the internet.
     
    Run MGADiag again, and post the report, together with details of any error messages encountered.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've already tried this, see my post from Thursday, July 21, 2011 9:19 AM above.

    But, thanks for pointing out the error code. I'll google it and see if I can find another solution.

    Saturday, July 23, 2011 8:58 PM
  • Well, I googled around looking for other people with the same error code (HrOffline: 0x8004FE21) and I found a few posts with things I had already tried.

    One of them mentioned making sure that there are no failed windows updates so I had a look back and found a couple of failed updates from around the time I started having issues. When I manually installed these updates I found that I had to stop a couple of processes in task manager to install them (which explains why they failed). After investigating a bit more I found that the processes I had to stop are for my UPS.

    Anyway, without much hassle I managed to get those updates installed, but it still didn't solve my problem. Windows is still complaining about not being genuine.

    There are some much, much older failed updates (like over a year ago) but I doubt they are causing my issue. I'm starting to think my only option re-format my hard drive and re-install windows. Something I would really like to avoid. I really don't see why I should suffer the downsides of this so called 'genuine-advantage' crap when I've paid for my software.

     

    Sunday, July 24, 2011 11:30 PM
  • "zarfius" wrote in message news:9a14cc04-81d4-450f-a3af-43fe0db35592...

    Well, I googled around looking for other people with the same error code (HrOffline: 0x8004FE21) and I found a few posts with things I had already tried.

    One of them mentioned making sure that there are no failed windows updates so I had a look back and found a couple of failed updates from around the time I started having issues. When I manually installed these updates I found that I had to stop a couple of processes in task manager to install them (which explains why they failed). After investigating a bit more I found that the processes I had to stop are for my UPS.

    Anyway, without much hassle I managed to get those updates installed, but it still didn't solve my problem. Windows is still complaining about not being genuine.

    There are some much, much older failed updates (like over a year ago) but I doubt they are causing my issue. I'm starting to think my only option re-format my hard drive and re-install windows. Something I would really like to avoid. I really don't see why I should suffer the downsides of this so called 'genuine-advantage' crap when I've paid for my software.

     


    Try running Belarc Advisor or the MBSA scanner over the system - see if it pulls up anything in the way of broken updates.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 25, 2011 9:15 AM
    Moderator
  • I ran Belarc Advisor and although it produced a very detailed report I couldn't spot any issues (all security updates are installed). I'd rather not post the entire report but if there's a particular part of the report you'd like to see let me know and I'll post it.

    As for the MBSA scanner, I downloaded it and started the scan, but it halted on 'Downloading updates' and hung for a few minutes. This could be more to do with the speed of my internet at the moment. My download limit has been capped and my exchange is over capacity, but that's a whole separate can of worms.

    Dealing with this issue isn't really my top priority at the moment but I'll continue to try and sort it out in spare moments.

    I really don't understand why this is such a big deal to sort out (it really shouldn't be). If I could at least get a single straight answer in terms of an absolutely certain way to fix it I'd be happy. Even if it means formatting my hard drive and reinstalling windows.

    The problem is, I'm not even sure that would work. If I go to all that effort and find that it *still* tells me it's 'not genuine' I'm going to be very, very annoyed that I wasted so much time on it.

    Unfortunately I can't even get an answer on what might have caused this issue to start in the first place. Could it be a windows update? Or perhaps some recent hardware change? Maybe files are corrupt? Or perhaps something I haven't even thought of yet?

    They only thing I know for certain is that my copy of windows *is* genuine and shouldn't be telling me otherwise.

    Wednesday, July 27, 2011 3:29 AM
  • "zarfius" wrote in message news:eba6936b-5bc9-4360-af91-37d4cee5f386...

    I ran Belarc Advisor and although it produced a very detailed report I couldn't spot any issues (all security updates are installed). I'd rather not post the entire report but if there's a particular part of the report you'd like to see let me know and I'll post it.

    As for the MBSA scanner, I downloaded it and started the scan, but it halted on 'Downloading updates' and hung for a few minutes. This could be more to do with the speed of my internet at the moment. My download limit has been capped and my exchange is over capacity, but that's a whole separate can of worms.

    Dealing with this issue isn't really my top priority at the moment but I'll continue to try and sort it out in spare moments.

    I really don't understand why this is such a big deal to sort out (it really shouldn't be). If I could at least get a single straight answer in terms of an absolutely certain way to fix it I'd be happy. Even if it means formatting my hard drive and reinstalling windows.

    The problem is, I'm not even sure that would work. If I go to all that effort and find that it *still* tells me it's 'not genuine' I'm going to be very, very annoyed that I wasted so much time on it.

    Unfortunately I can't even get an answer on what might have caused this issue to start in the first place. Could it be a windows update? Or perhaps some recent hardware change? Maybe files are corrupt? Or perhaps something I haven't even thought of yet?

    They only thing I know for certain is that my copy of windows *is* genuine and shouldn't be telling me otherwise.


    I really don't think there's any point in my continuing to try and troubleshoot this in the forums - we don't seem to be getting anywhere.
     
    Options -
    1) Repair install - using a Retail disk - may work
     
    2) Reformat/Reinstall - will almost certainly work
     
    3) Call MS WGA Support and see if they can help....
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 9:14 AM
    Moderator