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Can not validate Office basic Edition 2003 and can not uninstall it as well!

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Microsoft is not able to validate my Office 2003 giving the error code 0x80180101. I tried to reactivate it a few times, but always the same result. The licence we bought should be original. In the end I was so frustrated that I wanted to unistall it, but then it gives me the Error 1324: The folder path 'All User*here is a character which I can't reproduce*' contains an invalid character. Checking the folder All Users everything seems ok. What do I need to do to get it activated?

Monday, June 1, 2009 3:11 PM

Answers

Good Morning Batavo,

Thank you for providing us with all the information. Based on the MGA results it appears your Office Suite isn't activated thus the 101 error code. Please see below:

OGA Data-->

Office Status: 101 Not Activated

Microsoft Office Basic Edition 2003 - 101 Not Activated

OGA Version: Registered, 1.7.111.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-230-1_3E121E02-123-80004005_E5ECEA81-80-80004005_B4D0AA8B-967-80004005

First I would check with the Systems Administration Deptartment and let them know the problem with your computer and what we have provided you with as for a fix action. Next how many systems are in the company? Should there be several computer systems within a business they would purchase a Volume Licensing Key "VLK" and install Office with this product key. There are advantages one being a cost savings.

Below are the steps for Telephone Activation:

From the Desktop:

1.	Click Start, All Programs, Accessories, System Tools, and then Activate Windows. Or, click the Windows Activation icon in the taskbar notification area next to the clock.
2.	Click **Yes, I want to telephone a customer service representative to activate Windows now**.
3.	Click *Read* the Windows Product Activation Privacy Statement, click Back, and then click Next.
4.	Follow the steps in the “Activate Windows by phone” dialog box, and then click Next. Note The number appears now and differs based on the location that you select.
5.	When activation is completed and you receive the following message: You have successfully activated your copy of Windows Then click OK.

Also you may reference the following site for various Telephone Activation Centers:

http://support.microsoft.com/kb/326851

Thank you and have a great week :-)

Stephen

Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

Marked as answer by Stephen Holm Tuesday, June 2, 2009 4:52 PM

Tuesday, June 2, 2009 4:51 PM

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Hello Batavo,

This thread seems very similar to yours, you may want to duplicate the actions advised: http://social.microsoft.com/Forums/en-US/genuineoffice/thread/73a0236b-c328-4fad-8725-3c04b6dc7221

If you just want to uninstall Office 2003, please see this MS KB article for a possible solution that will let you proceed with the uninstallation: http://support.microsoft.com/default.aspx/kb/292582
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Monday, June 1, 2009 5:20 PM
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Hello Batavo,

Thank you for visiting us today :-). Please post back and let us know if Dan's suggestion works. Should you need further assistance please run the MGA Diagnostic Tool and provide the results back in this thread.

Please follow these steps for assistance:

Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:

1. What edition/version of Office is currently installed?

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. Please provide the customer scenario you are experiencing.

5. DO NOT post the Product Key.

Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx

Thank you,

Stephen

Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

Monday, June 1, 2009 11:29 PM
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Hello Dan and Stephen,

Thank you for your quick reply!

Dan:
I followed the advise in the first thread, but it did not work. I'm not able to do the things indicated for uninstalling Office, because there is a strange character instead of the last "s" in the folder "All Users". I'm not able to copy it from the error message and after searching it for over an hour in Word I gave up.

Stephen:
For step 2 I will have to check with our IT department (I'm trying to solve the problem myself, because they are not able to or do not give it enough priority).I think they bought the PC and the Licence separately with the same supplier.

Here is the report:

Diagnostic Report (1.9.0006.1):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: N/A

Cached Validation Code: N/A

Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

Windows Product ID: 76435-OEM-2211906-00101

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010100.3.0.pro

ID: {062734B1-A022-4249-9B42-1B860635542E}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.9.40.0

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-230-1_63BB5E84-597-8007007b_63BB5E84-124-8007007b_63BB5E84-235-8007007b_16E0B333-89-8007007b_78155E4D-232-8007007b

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A

Version: N/A

WGA Notifications Data-->

Cached Result: 0

File Exists: Yes

Version: 1.9.40.0

WgaTray.exe Signed By: Microsoft

WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->

Cached Result: 101

Version: 1.7.105.35

WGATray.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 101 Not Activated

Microsoft Office Basic Edition 2003 - 101 Not Activated

OGA Version: Registered, 1.7.111.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-230-1_3E121E02-123-80004005_E5ECEA81-80-80004005_B4D0AA8B-967-80004005

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Programmi\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{062734B1-A022-4249-9B42-1B860635542E}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76435-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3386631609-4189532146-820014034</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx2200 MT </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>MS7254 1.07</Version><SMBIOSVersion major="2" minor="5"/><Date>20070117000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID/><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Compaq dx2200 MT</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130410-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>B7235DC55B4FF1E</Val><Hash>xooOD7YLHLeTOr3YVLI8IWW7Ei8=</Hash><Pid>73439-OEM-5691142-03839</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="101"/><App Id="1A" Version="11" Result="101"/><App Id="1B" Version="11" Result="101"/></Applications></Office></Software></GenuineResults>

Licensing Data-->

N/A

HWID Data-->

N/A

OEM Activation 1.0 Data-->

BIOS string matches: yes

Marker string from BIOS: 10078:Compaq Computer Corporation|10065:Compaq Computer Corporation|10065:Compaq Computer Corporation|10065:Hewlett-Packard Company

Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

OEM Activation 2.0 Data-->

N/A

Tuesday, June 2, 2009 7:52 AM