Windows 7 Genuine Advantage Validation error 0x8004fe21

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  The error you have is often caused by filesystem problems...

  Please run a full CHKDSK and SFC scan....

   

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  CHKDSK C: /R

   

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

   

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

   

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Sunday, April 21, 2013 10:19 AM
  • Unproposed as answer by Noel D PatonModerator Saturday, April 27, 2013 10:18 PM

  Saturday, April 20, 2013 11:32 AM

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  Thanks for the response.  This should be a link to the CBS log (http://sdrv.ms/17GV5F5).

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-TQTR4-CC8FR-T3T27
  Windows Product Key Hash: vDDY5S7FSdqNC/amrWDeW1eCPTc=
  Windows Product ID: 00359-OEM-8703901-68074
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {9C13C431-2289-44F6-8712-C83EB3382BCF}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120830-0333
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9C13C431-2289-44F6-8712-C83EB3382BCF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T3T27</PKey><PID>00359-OEM-8703901-68074</PID><PIDType>3</PIDType><SID>S-1-5-21-2947498641-1738578885-931795905</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7681</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110420000000.000000+000</Date></BIOS><HWID>07E93C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: N/A
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
  
  
  HWID Data-->
  HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAln0u6KR/YjRK3Qz+eHQQwUiB/ucoY8/2794ucw==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ALASKA        A M I
    FACP            ALASKA        A M I
    HPET            ALASKA        A M I
    MCFG            ALASKA        A M I
    SSDT            AMICPU        PROC
    ASF!            INTEL          HCG
  
  

  ---

  Griffin Laking

  Monday, April 22, 2013 4:26 AM
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  I thought I'd replied to this yesterday :(

  There's no record of any SFC having run in the log??

  Please post the Application and System event logs to your public SkyDrive and I'll take a look...

  C:\Windows\System32\winevt\logs\System.evtx

  C:\Windows\System32\winevt\logs\Application.evtx

  (compress them first, please!)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 24, 2013 9:23 AM

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  Sorry for the delay, I was out of town the last couple days.

  System log: http://sdrv.ms/12wR45Z

  Activation log: http://sdrv.ms/12wQPHT

  ---

  Griffin Laking

  Saturday, April 27, 2013 4:34 AM
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  Please check your system clock - both logs cease recording on 7/2/2013, so either the clock is wrong, or the service hasn't run since then.

  Please download the Farbar Service Scanner from

   

  http://www.bleepingcomputer.com/download/farbar-service-scanner/

   

  Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, April 27, 2013 6:47 AM

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  The Farbar scan presented:

  Farbar Service Scanner Version: 14-04-2013
  Ran by Mr. Wonderful (administrator) on 27-04-2013 at 13:01:33
  Running from "C:\Users\Mr. Wonderful\Downloads"
  Windows 7 Home Premium Service Pack 1 (X64)
  Boot Mode: Normal
  ****************************************************************
  
  Internet Services:
  ============
  
  Connection Status:
  ==============
  Localhost is accessible.
  LAN connected.
  Google IP is accessible.
  Google.com is accessible.
  Attempt to access Yahoo IP returned error. Yahoo IP is offline
  Yahoo.com is accessible.
  
  
  Windows Firewall:
  =============
  mpsdrv Service is not running. Checking service configuration:
  The start type of mpsdrv service is OK.
  The ImagePath of mpsdrv service is OK.
  
  MpsSvc Service is not running. Checking service configuration:
  Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
  Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
  Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
  
  bfe Service is not running. Checking service configuration:
  Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
  Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
  Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
  
  
  Firewall Disabled Policy:
  ==================
  
  
  System Restore:
  ============
  
  System Restore Disabled Policy:
  ========================
  
  
  Action Center:
  ============
  wscsvc Service is not running. Checking service configuration:
  Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
  Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
  Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
  
  
  Windows Update:
  ============
  
  Windows Autoupdate Disabled Policy:
  ============================
  
  
  Windows Defender:
  ==============
  WinDefend Service is not running. Checking service configuration:
  Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
  Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
  Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
  
  
  Windows Defender Disabled Policy:
  ==========================
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
  "DisableAntiSpyware"=DWORD:1
  
  
  Other Services:
  ==============
  Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
  Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
  Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
  Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
  Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
  Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
  
  
  File Check:
  ========
  C:\Windows\System32\nsisvc.dll => MD5 is legit
  C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
  C:\Windows\System32\dhcpcore.dll => MD5 is legit
  C:\Windows\System32\drivers\afd.sys => MD5 is legit
  C:\Windows\System32\drivers\tdx.sys => MD5 is legit
  C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
  C:\Windows\System32\dnsrslvr.dll => MD5 is legit
  C:\Windows\System32\mpssvc.dll => MD5 is legit
  C:\Windows\System32\bfe.dll => MD5 is legit
  C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
  C:\Windows\System32\SDRSVC.dll => MD5 is legit
  C:\Windows\System32\vssvc.exe => MD5 is legit
  C:\Windows\System32\wscsvc.dll => MD5 is legit
  C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
  C:\Windows\System32\wuaueng.dll => MD5 is legit
  C:\Windows\System32\qmgr.dll => MD5 is legit
  C:\Windows\System32\es.dll => MD5 is legit
  C:\Windows\System32\cryptsvc.dll => MD5 is legit
  C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
  C:\Windows\System32\ipnathlp.dll => MD5 is legit
  C:\Windows\System32\iphlpsvc.dll => MD5 is legit
  C:\Windows\System32\svchost.exe => MD5 is legit
  C:\Windows\System32\rpcss.dll => MD5 is legit
  
  
  **** End of log ****

  ---

  Griffin Laking

  Saturday, April 27, 2013 5:06 PM
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  You have/had a major infection - probably by ZeroAccess.

  You may want to consider a clean install as a solution, as this may need considerable work to get the system back up and running properly again.

  As a start, please download and install  Malwarebytes Anti-malware (free version) from  http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation -  and update it, then run a full scan  in your main account, and Quick scans in every other user account.

   

  Delete everything it finds   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, April 27, 2013 7:52 PM

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  OK, ran Malwarebytes and removed 4 infected files.

  ---

  Griffin Laking

  Saturday, April 27, 2013 9:00 PM
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  Please download http://kb.eset-la.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe and save it to your desktop.

  Double-click ServicesRepair.exe

  If security notifications appear, click  Continue or Run and then click Yes when asked if you want to proceed.

  Once the tool has finished, you will be prompted to restart your computer.

  Click Yes to restart.

  The run the FarBar Service Scanner again, and post the results.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Sunday, May 12, 2013 5:54 PM

  Saturday, April 27, 2013 9:30 PM

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  Farbar Service Scanner Version: 14-04-2013
  Ran by Mr. Wonderful (administrator) on 27-04-2013 at 17:36:17
  Running from "C:\Users\Mr. Wonderful\Downloads"
  Windows 7 Home Premium Service Pack 1 (X64)
  Boot Mode: Normal
  ****************************************************************
  
  Internet Services:
  ============
  
  Connection Status:
  ==============
  Localhost is accessible.
  LAN connected.
  Google IP is accessible.
  Google.com is accessible.
  Attempt to access Yahoo IP returned error. Yahoo IP is offline
  Yahoo.com is accessible.
  
  
  Windows Firewall:
  =============
  
  Firewall Disabled Policy:
  ==================
  
  
  System Restore:
  ============
  
  System Restore Disabled Policy:
  ========================
  
  
  Action Center:
  ============
  wscsvc Service is not running. Checking service configuration:
  The start type of wscsvc service is OK.
  The ImagePath of wscsvc service is OK.
  The ServiceDll of wscsvc service is OK.
  
  
  Windows Update:
  ============
  wuauserv Service is not running. Checking service configuration:
  The start type of wuauserv service is OK.
  The ImagePath of wuauserv service is OK.
  The ServiceDll of wuauserv service is OK.
  
  
  Windows Autoupdate Disabled Policy:
  ============================
  
  
  Windows Defender:
  ==============
  WinDefend Service is not running. Checking service configuration:
  The start type of WinDefend service is OK.
  The ImagePath of WinDefend service is OK.
  The ServiceDll of WinDefend service is OK.
  
  
  Windows Defender Disabled Policy:
  ==========================
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
  "DisableAntiSpyware"=DWORD:1
  
  
  Other Services:
  ==============
  
  
  File Check:
  ========
  C:\Windows\System32\nsisvc.dll => MD5 is legit

  C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
  C:\Windows\System32\dhcpcore.dll => MD5 is legit
  C:\Windows\System32\drivers\afd.sys => MD5 is legit
  C:\Windows\System32\drivers\tdx.sys => MD5 is legit
  C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
  C:\Windows\System32\dnsrslvr.dll => MD5 is legit
  C:\Windows\System32\mpssvc.dll => MD5 is legit
  C:\Windows\System32\bfe.dll => MD5 is legit
  C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
  C:\Windows\System32\SDRSVC.dll => MD5 is legit
  C:\Windows\System32\vssvc.exe => MD5 is legit
  C:\Windows\System32\wscsvc.dll => MD5 is legit
  C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
  C:\Windows\System32\wuaueng.dll => MD5 is legit
  C:\Windows\System32\qmgr.dll => MD5 is legit
  C:\Windows\System32\es.dll => MD5 is legit
  C:\Windows\System32\cryptsvc.dll => MD5 is legit
  C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
  C:\Windows\System32\ipnathlp.dll => MD5 is legit
  C:\Windows\System32\iphlpsvc.dll => MD5 is legit
  C:\Windows\System32\svchost.exe => MD5 is legit
  C:\Windows\System32\rpcss.dll => MD5 is legit
  
  
  **** End of log ****

  ---

  Griffin Laking

  Saturday, April 27, 2013 9:38 PM
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  That's a considerable improvement!

  Please run a new MGADiag report and post the results. With luck things should have changed there, too.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Monday, May 6, 2013 10:03 AM

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  Anything new to report?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, May 11, 2013 4:10 PM

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  Hi, I ended up just doing a clean install.  Thanks for the help though, greatly appreciated!

  ---

  Griffin Laking

  • Marked as answer by Noel D PatonModerator Monday, May 13, 2013 6:30 AM

  Monday, May 13, 2013 3:53 AM
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  You're welcome - sorry we couldn't find a specific solution for you.

  Good luck.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Monday, May 13, 2013 6:31 AM

  Moderator