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New computer reporting Windows Home Premium not Genuine RRS feed

  • Question

  • I purchased this computer from Gateway in January 2012 and am now getting the Windows not Genuine error.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7A7957EF-4401-4A83-9FA1-9216D6473201}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A7957EF-4401-4A83-9FA1-9216D6473201}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4050282346-852530418-2122592936</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>DC253E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:14:2012 21:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln0KVag3Nv/cIawlYj1SFECzLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT

    Sunday, April 15, 2012 6:40 PM

Answers

  • The important question - is it activated OK after a few reboots? :)
     
    You're welcome, and good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've rebooted this computer many many times in the last 48 hours.  The Win7 install disk I had was pre SP1 so I had a ton of updates (over 1 Gbyte) to install with many reboots.  It's been running now for well over 24 hours as well.  Everything seems to be running great. 

    I got an email from Gateway.  They have decided to send me a set of their restore disks at no charge.  I'll be writing them next.

    Thanks again for all your help.

    Monday, April 23, 2012 1:40 AM

All replies

  • "GullPond" wrote in message news:8a40561a-a8e9-404a-9251-bc97e852e59b...

    I purchased this computer from Gateway in January 2012 and am now getting the Windows not Genuine error.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:14:2012 21:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001

    The Software Protection Service is not running...
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response), together with the EXACT error message you get when you attempt to start the service from the Services control panel..



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 15, 2012 7:16 PM
    Moderator
  • When I attempted to start the service from the management console I got an error 2 The system cannot find the file specified.

    Dump from Administrator CMD window.

    c:\temp>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    c:\temp>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    c:\temp>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    c:\temp>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    c:\temp>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    c:\temp>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    Sunday, April 15, 2012 8:39 PM
  • "GullPond" wrote in message news:17655bdf-e376-49c0-906b-d904bfd6033c...

    When I attempted to start the service from the management console I got an error 2 The system cannot find the file specified.

    Dump from Administrator CMD window.


     

    All that output looks normal
     
    Please run the following command from an Elevated Command Prompt window(1)
    Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)
     
    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU\S-1-5-20\Environment
    REG QUERY HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
     
    Copy the whole output to your response(3) ;)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 15, 2012 8:50 PM
    Moderator
  • c:\temp>reg query hku

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1001
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1001_Classes
    HKEY_USERS\S-1-5-18

    c:\temp>reg query hku\s-1-5-20

    HKEY_USERS\s-1-5-20\AppEvents
    HKEY_USERS\s-1-5-20\Console
    HKEY_USERS\s-1-5-20\Control Panel
    HKEY_USERS\s-1-5-20\Environment
    HKEY_USERS\s-1-5-20\EUDC
    HKEY_USERS\s-1-5-20\Keyboard Layout
    HKEY_USERS\s-1-5-20\Network
    HKEY_USERS\s-1-5-20\Printers
    HKEY_USERS\s-1-5-20\Software
    HKEY_USERS\s-1-5-20\System

    c:\temp>reg query hku\s-1-5-20\Environment

    HKEY_USERS\s-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp


    c:\temp>reg query hklm\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\
    S-1-5-20
    ERROR: Invalid syntax.
    Type "REG QUERY /?" for usage.

    c:\temp>REG QUERY HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\
    S-1-5-20
    ERROR: Invalid syntax.
    Type "REG QUERY /?" for usage.
    Sunday, April 15, 2012 9:49 PM
  • The error is my fault - I forgot to include quotes.

    Sorry.

    There doesn't appear to be any problem there either -

    it may be that you have lost access to an area of the registry, or to an area of the OS. We can check the OS to an extent, using the standard tools 

    Please run CHKDSK and SFC scans -
    type in the Search
    box
    CMD.EXE
    right-click on the only file that is found
    Select Run as
    Administrator
    - the Elevated Command Prompt window should pop up
    At the
    Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be
    told that the drive is locked, and the CHKDSK will run at he next boot - hit the
    Y key, and then reboot. The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should
    boot normally (possibly after a second auto-reboot) - then run the
    SFC

    SFC -System File Checker - Instructions
    Click on the Start
    button
    type in the Search box
    CMD.EXE
    right-click on the only file that
    is found
    Select Run as Administrator
    - the Elevated Command Prompt window
    should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit
    the Enter key
    Wait for the scan to finish - make a note of any error messages
    - and then reboot.
    Post an MGADiag report with details of any
    error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, April 16, 2012 9:11 AM
    Moderator
  • See: How to Restore Windows 7 Gateway Computer Using the Recovery Partition

    Carey Frisch


    Thanks.  But I have done that twice.  Also, it takes me between 10 and 12 hours to reinstall all my software each time I do a recovery (Office 12, Autocad, MS Flt Sim, three topographical mapping programs, and the usual bunch of utilities.  BTW; I have an identical set of these programs running on another Win 7 Home Premium 64 bit machine that has been up for over a year with no problems.  I built that computer and did my own OS install.  This Gateway computer is the first store bought computer that I have had since 1986 (Tandy.)  Before I retired I was at various times Manager of Academic Computing and Network Manager for a college with around 4,000 computers.  We bought all our computers from Gateway (pre Acer) but never used their drive image.  We always created our own from scratch.
    Monday, April 16, 2012 1:26 PM
  • Chkdsk ran just fine.

    c:\temp>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log

    c:\temp>

    I archived CBS.log before I started.  The new log is 263 KB so I won't attempt to post it.

    MGAdiag output follows

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7A7957EF-4401-4A83-9FA1-9216D6473201}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A7957EF-4401-4A83-9FA1-9216D6473201}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4050282346-852530418-2122592936</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>DC253E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:14:2012 21:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln0KVag3Nv/cIawlYj1SFECzLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT

    Monday, April 16, 2012 1:48 PM
  • "GullPond" wrote in message news:a1630b52-ab1e-47b2-b07c-7ff22fc1e7ca...

    Chkdsk ran just fine.

    c:\temp>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log

    c:\temp>

    I archived CBS.log before I started.  The new log is 263 KB so I won't attempt to post it.

    MGAdiag output follows

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     
     
    No change - which probably means that the clues are in the CBS.log.
    Please upload it to your public Skydrive or other fileshare service, and post a link.
     
    You could also try running the CheckSUR tool - it may fix things that SFC can't.....
    Please also upload the resulting CheckSUR.log file
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 16, 2012 8:49 PM
    Moderator
  • Sorry about the delay.  I having problems accessing my Live account.

    https://skydrive.live.com/?cid=4e8f67c9df65167e#

    Thank you very much for all you help.

    Tuesday, April 17, 2012 2:23 PM
  • "GullPond" wrote in message news:aa757268-905d-4037-ae4a-9565993fa489...

    Sorry about the delay.  I having problems accessing my Live account.

    https://skydrive.live.com/?cid=4e8f67c9df65167e#

    Thank you very much for all you help.

    CheckSUR found no problems.
    The CBS.log file starts halfway through the scan (which means that the rest is in the latest persist/log file)
    and shows only one error, with bcdedit.exe, which it was able to fix.
    It may be a good idea to run another SFC scan, and post the new CBS.log file (it can take a couple of SFC runs to get everything 'cured' that it's able to).
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 17, 2012 2:51 PM
    Moderator
  • Ok it's in my public directory.

    Another question.  Can I use the product key that Gateway has on the computer case to do a complete reinstall of Win7/64 from a new install home premium dvd that I used for my other work computer?

    Tuesday, April 17, 2012 4:05 PM
  • That one is as clean as a whistle :)

    I'm out of ideas - strictly speaking, I think the 0xC0000022 error is an 'Access Denied' one - but it may be referring to part of the registry, rather than the file system.

    Just in case it's something simple....

    Please run the following command from an
    Elevated Command Prompt window(1)
    Copy and paste set of commands below into the
    window – once completed, hit the Enter Key to ensure that the last command has
    run (2)
    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU\S-1-5-20\Environment
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    Copy the whole output to your response(3)
    1) To open an Elevated Command Prompt Window
    (the CP window), click on Start, All Programs, Accessories – then right-click on
    Command Prompt, and select Run as Administrator. Accept the UAC
    prompt.
    2) To run the commands easier, highlight the
    block of commands, and right-click on the highlight – select Copy. In the CP
    Windows, click on the black/white icon at top left – select Paste. The commands
    will run but may not complete the last command, so hit the Enter Key
    once.
    3) To copy the results... click on the
    Black/White icon in the top left, and select Edit... 'Select All', and hit the
    Enter key - then use Ctrl+V or r-click+Paste to paste it into your
    response.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Tuesday, April 17, 2012 4:25 PM
    Moderator

  • c:\temp>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1001
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1001_Classes
    HKEY_USERS\S-1-5-18

    c:\temp>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    c:\temp>REG QUERY HKU\S-1-5-20\Environment

    HKEY_USERS\S-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp


    c:\temp>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    \S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
    Tuesday, April 17, 2012 4:58 PM
  • "GullPond" wrote in message news:4d8abd8e-b56b-4e64-9eb4-1357b67331e3...

    c:\temp>REG QUERY HKU
     
    That all looks normal enough - let's check teh other end ...
     
    please run the following
     
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    DIR C:\Windows\ServiceProfiles\NetworkService /as
    DIR C:\Windows\ServiceProfiles\NetworkService /ah
     
    post the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 17, 2012 5:07 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    c:\temp>ICACLS C:\Windows\ServiceProfiles\NetworkService
    C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    c:\temp>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)

    Successfully processed 1 files; Failed processing 0 files

    c:\temp>DIR C:\Windows\ServiceProfiles\NetworkService /as
     Volume in drive C is C Drive
     Volume Serial Number is DC34-EA47

     Directory of C:\Windows\ServiceProfiles\NetworkService

    04/17/2012  09:49 AM           524,288 NTUSER.DAT
    07/14/2009  01:01 AM            65,536 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TM.blf
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000001.regtrans-ms
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000002.regtrans-ms
    04/09/2012  09:35 PM            65,536 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TM.blf
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000001.regtrans-ms
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000002.regtrans-ms
    04/13/2012  09:47 PM            65,536 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TM.blf
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000001.regtrans-ms
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000002.regtrans-ms
                  10 File(s)      3,866,624 bytes
                   0 Dir(s)  44,683,821,056 bytes free

    c:\temp>DIR C:\Windows\ServiceProfiles\NetworkService /ah
     Volume in drive C is C Drive
     Volume Serial Number is DC34-EA47

     Directory of C:\Windows\ServiceProfiles\NetworkService

    04/03/2012  03:32 PM    <DIR>          AppData
    04/17/2012  09:49 AM           524,288 NTUSER.DAT
    11/21/2010  03:07 AM             1,024 NTUSER.DAT.LOG
    04/17/2012  09:49 AM           226,304 NTUSER.DAT.LOG1
    07/14/2009  12:45 AM                 0 NTUSER.DAT.LOG2
    07/14/2009  01:01 AM            65,536 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TM.blf
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000001.regtrans-ms
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000002.regtrans-ms
    04/09/2012  09:35 PM            65,536 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TM.blf
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000001.regtrans-ms
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000002.regtrans-ms
    04/13/2012  09:47 PM            65,536 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TM.blf
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000001.regtrans-ms
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000002.regtrans-ms
                  13 File(s)      4,093,952 bytes
                   1 Dir(s)  44,683,821,056 bytes free

    c:\temp>
    Tuesday, April 17, 2012 7:49 PM
  • "GullPond" wrote in message news:2208a2f4-4f7d-475c-97f1-3fa9bff8468c...
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    c:\temp>ICACLS C:\Windows\ServiceProfiles\NetworkService
    C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    c:\temp>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)


    c:\temp>
     
    OK - this appears to be the problem!
    Permissions are missing for the currently logged-in account.
     
    Please create a new Admin User account, and log in to that - then run another MGADiag report, and run the same commands again - it may be a corrupted user account.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 17, 2012 8:20 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7A7957EF-4401-4A83-9FA1-9216D6473201}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A7957EF-4401-4A83-9FA1-9216D6473201}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4050282346-852530418-2122592936</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>DC253E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:17:2012 09:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln0KVag3Nv/cIawlYj1SFECzLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    c:\temp>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1002
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1002_Classes
    HKEY_USERS\S-1-5-18

    c:\temp>
    c:\temp>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    c:\temp>
    c:\temp>REG QUERY HKU\S-1-5-20\Environment

    HKEY_USERS\S-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp


    c:\temp>
    c:\temp>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    \S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    c:\temp>
    c:\temp>ICACLS C:\Windows\ServiceProfiles\NetworkService
    C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    c:\temp>
    c:\temp>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)

    Successfully processed 1 files; Failed processing 0 files

    c:\temp>
    c:\temp>DIR C:\Windows\ServiceProfiles\NetworkService /as
     Volume in drive C is C Drive
     Volume Serial Number is DC34-EA47

     Directory of C:\Windows\ServiceProfiles\NetworkService

    04/17/2012  04:51 PM           524,288 NTUSER.DAT
    07/14/2009  01:01 AM            65,536 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TM.blf
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000001.regtrans-ms
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000002.regtrans-ms
    04/09/2012  09:35 PM            65,536 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TM.blf
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000001.regtrans-ms
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000002.regtrans-ms
    04/13/2012  09:47 PM            65,536 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TM.blf
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000001.regtrans-ms
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000002.regtrans-ms
                  10 File(s)      3,866,624 bytes
                   0 Dir(s)  44,631,412,736 bytes free

    c:\temp>
    c:\temp>DIR C:\Windows\ServiceProfiles\NetworkService /ah
     Volume in drive C is C Drive
     Volume Serial Number is DC34-EA47

     Directory of C:\Windows\ServiceProfiles\NetworkService

    04/03/2012  03:32 PM    <DIR>          AppData
    04/17/2012  04:51 PM           524,288 NTUSER.DAT
    11/21/2010  03:07 AM             1,024 NTUSER.DAT.LOG
    04/17/2012  04:51 PM           226,304 NTUSER.DAT.LOG1
    07/14/2009  12:45 AM                 0 NTUSER.DAT.LOG2
    07/14/2009  01:01 AM            65,536 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TM.blf
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000001.regtrans-ms
    07/14/2009  01:01 AM           524,288 NTUSER.DAT{016888bd-6c6f-11de-8d1d-001e0b
    cde3ec}.TMContainer00000000000000000002.regtrans-ms
    04/09/2012  09:35 PM            65,536 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TM.blf
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000001.regtrans-ms
    04/09/2012  09:35 PM           524,288 NTUSER.DAT{33b85f40-8213-11e1-adfc-806e6f
    6e6963}.TMContainer00000000000000000002.regtrans-ms
    04/13/2012  09:47 PM            65,536 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TM.blf
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000001.regtrans-ms
    04/13/2012  09:47 PM           524,288 NTUSER.DAT{b83cd783-856a-11e1-8ada-386077
    37be16}.TMContainer00000000000000000002.regtrans-ms
                  13 File(s)      4,093,952 bytes
                   1 Dir(s)  44,631,412,736 bytes free

    c:\temp>

    Tuesday, April 17, 2012 8:56 PM
  • "GullPond" wrote in message news:703232ae-ff79-477b-8f4c-b97260aea0cb...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    c:\temp>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1002
    HKEY_USERS\S-1-5-21-4050282346-852530418-2122592936-1002_Classes
    HKEY_USERS\S-1-5-18

     

     
     
    OK - I admit, I have NO idea what's going on here! The machine seems to be ignoring the current user account.
     
    One thing I've noticed in both these accounts is that the prompt is 'C:\temp>' instead of the more usual
    C:\Users\<username>
    or
    C:\Windows\System32
    Is this deliberate on your part?
     
    If not, it could indicate the action of malware.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 17, 2012 10:04 PM
    Moderator
  • Thanks for all your help.  I really appreciate it.  The C:\temp is mine.  It's just an old habit that goes way back.  Just like C:\Users\<username>.  All my personal folders live on a UNIX box in the basement running RAID 5 and my CMD window defaults to Administrator rights and the link lives on my desktop.  It's not often that I have to look for help.  I was in various IT management positions from 1985 until I retired in 2006 at a college that had over 4,000 networked computers when I retired.  

    This problem, in my estimation, has it roots in that it is an OEM image.  They have always been far more fragile.  I have 5 other Windows based computers in my home, for both work and pleasure.  Four of them are running Win7 and they have never given me a moments trouble.  The other two are still running XP. I haven't bought a ready made computer since the early 1980s when a bought an 8088 based computer from Radio Shack.  I only bought this Gateway because I couldn't build a new one with equal capabilities for the same price.  I ordered a new copy of Win7 Home Premium about 20 minutes ago.  Now it has cost me as much as if I had built it myself.  C'est la vie.

    It'll take me about 10 to 12 hours to get everything re-installed, but then, I've spent more than that on this problem.  Again, I appreciate all the time that you have spent poking around on my computer.  It's been a very instructive look into where Windows has gone since XP.  It's enough to make me consider going back to LINUX ;-).

    Bill

     
    Tuesday, April 17, 2012 10:30 PM
  • There's really no reason nowadays why OEM installs should be more fragile than Clean installs (and you didn't need to purchase a new license - can you cancel?)

    You can clean install using ANY retail or OEM Win 7 Home Premium disk - so if you have one from your other machines it should work fine. Just make sure that you don't allow activation until you have the COA Key in place.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Tuesday, April 17, 2012 10:48 PM
    Moderator
  • Interesting.  I called MS Volume Licensing Activation Center this afternoon and they were quite adamant that I could not use the OEM COA with a retail full install version of Win7 which I have three copies.  I'm planning on doing a complete bare drive rebuild this weekend so I'll try your method first.  I bought the new copy from Amazon, so I can return it if it is unopened.

    Thanks again for all your help.

    Billl

    Wednesday, April 18, 2012 1:35 AM
  • "GullPond" wrote in message news:ecb76b7c-e96e-489c-88b9-47226c38f347...

    Interesting.  I called MS Volume Licensing Activation Center this afternoon and they were quite adamant that I could not use the OEM COA with a retail full install version of Win7 which I have three copies.  I'm planning on doing a complete bare drive rebuild this weekend so I'll try your method first.  I bought the new copy from Amazon, so I can return it if it is unopened.

    Thanks again for all your help.

    Billl

     
    You're welcome - keep us posted!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 18, 2012 8:21 AM
    Moderator
  •  
    BTW - I should have mentioned that if the disk will not accept your COA Key at install time, skip entering any Key at all - the system will input the Default Key (which cannot be activated), and you can change it to the COA Key after installation.
    (it may be this that 'confused' the Licensing Center - this actually changed from Vista, where you could input any valid Key in any disk, and get the right edition installed, or pick from a list and use the Default Key)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 18, 2012 8:55 AM
    Moderator
  •  
    BTW - I should have mentioned that if the disk will not accept your COA Key at install time, skip entering any Key at all - the system will input the Default Key (which cannot be activated), and you can change it to the COA Key after installation.
    (it may be this that 'confused' the Licensing Center - this actually changed from Vista, where you could input any valid Key in any disk, and get the right edition installed, or pick from a list and use the Default Key)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thanks for the tip.  I'll let you know how it works out.  It won't be for three of four days.  This mess has go me really backed up.
    Wednesday, April 18, 2012 1:07 PM
  • <Moderator: Note to self, keep this thread open till GullPond has replied>

    Darin MS

    Wednesday, April 18, 2012 9:50 PM
  • It's done.  I started yesterday morning and finished dl ing updates and patches about an hour ago.  I only install applications on my C: drive.  All my user files are on a server.  It took 68 GB to get everything installed and configured.  I made 9 full backups (ShadowProtect) along the way so I can revert to a number of different install phases, if necessary.  Right now everything is running well.  I'll post an update in 24 hours.  I plan on running an endless loop of programs for the entire time to simulate 4 or 5 days working.

    Using the Product Key that Gateway put on the side of the computer, with an existing Windows 7 Home Premium 64 bit disk and telephone activation worked great, in spite of what the folks at the MS OEM support site told me.  Thank you Noel for your advice and patience through all of this.

    Saturday, April 21, 2012 6:08 PM
  • "GullPond" wrote in message news:ac4c089b-7e0c-44e6-b7c8-e8f314614164...

    It's done.  I started yesterday morning and finished dl ing updates and patches about an hour ago.  I only install applications on my C: drive.  All my user files are on a server.  It took 68 GB to get everything installed and configured.  I made 9 full backups (ShadowProtect) along the way so I can revert to a number of different install phases, if necessary.  Right now everything is running well.  I'll post an update in 24 hours.  I plan on running an endless loop of programs for the entire time to simulate 4 or 5 days working.

    Using the Product Key that Gateway put on the side of the computer, with an existing Windows 7 Home Premium 64 bit disk and telephone activation worked great, in spite of what the folks at the MS OEM support site told me.  Thank you Noel for your advice and patience through all of this.

     
     
    The important question - is it activated OK after a few reboots? :)
     
    You're welcome, and good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 21, 2012 8:03 PM
    Moderator
  • The important question - is it activated OK after a few reboots? :)
     
    You're welcome, and good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've rebooted this computer many many times in the last 48 hours.  The Win7 install disk I had was pre SP1 so I had a ton of updates (over 1 Gbyte) to install with many reboots.  It's been running now for well over 24 hours as well.  Everything seems to be running great. 

    I got an email from Gateway.  They have decided to send me a set of their restore disks at no charge.  I'll be writing them next.

    Thanks again for all your help.

    Monday, April 23, 2012 1:40 AM
  • "GullPond" wrote in message news:63d5c23e-c4cf-4d35-b9ac-f8293e92005f...
     
    I've rebooted this computer many many times in the last 48 hours.  The Win7 install disk I had was pre SP1 so I had a ton of updates (over 1 Gbyte) to install with many reboots.  It's been running now for well over 24 hours as well.  Everything seems to be running great. 

    I got an email from Gateway.  They have decided to send me a set of their restore disks at no charge.  I'll be writing them next.

    Thanks again for all your help.

    You're welcome - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 23, 2012 8:17 AM
    Moderator
  • Just thought I'd check back in with a status update.  It's been a month and a half since I did a bare drive build and everything is running great.  Looking at the various threads in this discussion it seems to me that Microsoft needs to take a long look at OEM builds.  There seems a very good possibility that there are some grievous errors somewhere.  I reported all that I did to Acer/Gateway, but they never even bothered to reply.  I would think that, in light of the fact that PC sales are declining, they would be bending over backwards to provide top notch support to enhance their market share.  They may just be following HP down the drain.

    To all of you that are providing support in this thread,   A HUGE THANK YOU!!!!!!!!!!!!!!!!

    GullPond

    Sunday, June 3, 2012 1:41 PM
  • "GullPond" wrote in message news:343f0455-c9c8-4ad3-8314-e80a7391cf19...

    Just thought I'd check back in with a status update.  It's been a month and a half since I did a bare drive build and everything is running great.  Looking at the various threads in this discussion it seems to me that Microsoft needs to take a long look at OEM builds.  There seems a very good possibility that there are some grievous errors somewhere.  I reported all that I did to Acer/Gateway, but they never even bothered to reply.  I would think that, in light of the fact that PC sales are declining, they would be bending over backwards to provide top notch support to enhance their market share.  They may just be following HP down the drain.

    To all of you that are providing support in this thread,   A HUGE THANK YOU!!!!!!!!!!!!!!!!

    GullPond

     
    Thanks for letting us know the outcome.
     
    I agree that the 'Support' areas of most manufacturers need a large boot up the posterior - they are almost all failing miserably in what they purport to be about. IMHO, they tend to be more interest n getting the customer off the line as quickly as possible, usually by telling them to do a factory restore, without warning them of the consequences in lost data, etc..
     
    Good luck with your 'new' system.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 1:47 PM
    Moderator