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User reports Windows 7 License Error RRS feed

  • Question

  • I have a user who's reporting that she's receiving notification that her Windows License is invalid. User reports error of “you may be a victim of software counterfeiting.”

    We do have a valid retail upgrade we purchased for her computer. Two questions:

    1) Is there anything we can do other than reinstall the OS?
    2) If we do reinstall, can we use the existing license, or do we have to purchase a new one?

    Below is output from the Microsoft Diagnostic Tool.

    Thanks for your help.

    Aaron

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-TR6T4-WYJH6-QBMFX

    Windows Product Key Hash: QBAxAvoTb35eBFHL+Udp4Xy01aI=

    Windows Product ID: 00371-618-9026416-85367

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {7641CF5A-8E01-4FDD-8029-884D5C0D0F19}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120503-2030

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{7641CF5A-8E01-4FDD-8029-884D5C0D0F19}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QBMFX</PKey><PID>00371-618-9026416-85367</PID><PIDType>5</PIDType><SID>S-1-5-21-1889013102-4045138444-3160380799</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5750</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="7"/><Date>20110302000000.000000+000</Date></BIOS><HWID>726E3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-618-902641-01-2057-7601.0000-2242012

    Installation ID: 002002545453749474696761871312075822795531893606724381

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: QBMFX

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 31/08/2012 21:36:33

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:16:2012 12:40

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAonYmlh7NdgCoiFyBqK3i1JC3BE747C5z

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    ACRSYS                 ACRPRDCT

      FACP                                   ACRSYS                 ACRPRDCT

      HPET                                    ACRSYS                 ACRPRDCT

      BOOT                                  ACRSYS                 ACRPRDCT

      MCFG                                 ACRSYS                 ACRPRDCT

      ASF!                                     ACRSYS                 ACRPRDCT

      SLIC                                      ACRSYS                 ACRPRDCT

      SSDT                                    ACRSYS                 ACRPRDCT

      ASPT                                    ACRSYS                 ACRPRDCT

      SSDT                                    ACRSYS                 ACRPRDCT

      SSDT                                    ACRSYS                 ACRPRDCT

    Friday, August 31, 2012 9:01 PM

Answers

  • The Key in use appears to have been blocked for some reason - I have seen this cleared by simply re-validating at www.microsoft.com/genuine/validate (but it's unusual)

    It may be worth phoning MS and asking the reason for the block - sometimes it's because the user has been sold stolen or counterfeit media (the report shows that the block was present on 16th June, so your user is a bit slow to report problems!), and sometimes it's because of a screwup in the vendors records (who was the vendor?)

    This machine appers to have a license for Windows 7 - what version and edition is quoted on the COA?

    If it's Win7 Pro, then simply swap the Key in using 'SLUI 3'

    If it's a lower edition, then you'd have to reformat/reinstal using either the manufacturer's Recovery media or Retail media together with the COA Key, activate, then use Anytime Upgrade procedures to install the Upgrade. (with a different Key to the current one)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, August 31, 2012 10:05 PM
    Moderator

All replies

  • The Key in use appears to have been blocked for some reason - I have seen this cleared by simply re-validating at www.microsoft.com/genuine/validate (but it's unusual)

    It may be worth phoning MS and asking the reason for the block - sometimes it's because the user has been sold stolen or counterfeit media (the report shows that the block was present on 16th June, so your user is a bit slow to report problems!), and sometimes it's because of a screwup in the vendors records (who was the vendor?)

    This machine appers to have a license for Windows 7 - what version and edition is quoted on the COA?

    If it's Win7 Pro, then simply swap the Key in using 'SLUI 3'

    If it's a lower edition, then you'd have to reformat/reinstal using either the manufacturer's Recovery media or Retail media together with the COA Key, activate, then use Anytime Upgrade procedures to install the Upgrade. (with a different Key to the current one)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, August 31, 2012 10:05 PM
    Moderator
  • Thanks for the advice Noel.

    I believe the user has contacted MS, but will confirm.

    The user had a personal laptop running Windows 7 Home, and the company paid for a Win 7 Pro upgrade, which was purchased from Microsoft/Anytime Upgrade. To the best of our knowledge, no one has used the upgrade key elsewhere. I don't know what's quoted on the user's computer COA, but probably a good idea to confirm she had a valid copy of Win 7 Home to begin with.

    Thanks again.

    Sunday, September 2, 2012 6:58 PM
  • As I said earlier, it does look as if the machine shipped with a copy of Windows 7 installed - there is a SLIC 2.1 table present indicating this, and the date is OK (although it is very simple to simulate the SLIC, we usually spot such counterfeits by other indicators not present here).

    If the user or company purchased the wrong (counterfeit/stolen) Anytime Upgrade - possibly from somewhere like eBay - this is a possible result.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 7:12 PM
    Moderator