none
Outlook email problems RRS feed

  • Question

  • I had an e-mail account with Hotmail that worked very well, then I was informed it had to be changed to Outlook, which is driving me mad. When I click on an e-mail message to read it, it either :- a) brings up the wrong message, or b) just goes blank and brings up nothing.

    When I am hovering over a message prior to clicking on it, it keeps bringing other messages under the arrow. Has anyone else had this experience with Outlook? Any advice would be gladly received. I would have ditched it ages ago but don't want to cancel my e-mail address.

    Monday, March 9, 2015 8:53 AM

Answers

  • They'll help you over here.

    http://answers.microsoft.com/en-us/outlook_com

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Tuesday, March 10, 2015 12:45 AM
    Moderator
  • The first step in any troubleshooting is to clear the browser cache/cookies.  (you need to clear ALL cookies)

    *For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
    (other browsers are similar)
    If clearing the cache doesn't help answer these.

    Are you accessing your mail via a web browser or email client?  See the differences between them here
    Are you having problems accessing other accounts on the same computer?
    Does the same problem exist when you use a different browser?
    Does the issue persist on other computers?
     



    Wanikiya and Dyami--Team Zigzag

    Tuesday, March 10, 2015 2:22 AM
    Moderator

All replies

  • They'll help you over here.

    http://answers.microsoft.com/en-us/outlook_com

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Tuesday, March 10, 2015 12:45 AM
    Moderator
  • The first step in any troubleshooting is to clear the browser cache/cookies.  (you need to clear ALL cookies)

    *For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
    (other browsers are similar)
    If clearing the cache doesn't help answer these.

    Are you accessing your mail via a web browser or email client?  See the differences between them here
    Are you having problems accessing other accounts on the same computer?
    Does the same problem exist when you use a different browser?
    Does the issue persist on other computers?
     



    Wanikiya and Dyami--Team Zigzag

    Tuesday, March 10, 2015 2:22 AM
    Moderator