Hello, I've created an ETL task which updates a field value for all incidents. For incidents that have already been resolved, my console app reactivates the incident, updates the field value, and then re-resolves the incident.
This allows my ETL app to successfully make the updates. However, the associated user information for the re-resolved incident is my automation user. I need the associated user information for the re-resolved incident to be for the actual user that
originally resolved the incident. This is important for reporting purposes.
Is this possible? If so, then what's the best/easiest way to do this?