Can't update windows

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  Phamason,

   

  Just curious, did you use the Averatec-supplied recovery CDs or a generic MS XP CD to do your clean installation of XP?

  Thursday, June 28, 2007 3:54 PM
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  I used a new MS CD and not the Averatec CD. I looked for it and could not find it. The MS CD was unopened.

  Thursday, June 28, 2007 11:14 PM
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  Phamason,

   

  I visited Averatec homepage @ http://www.avertec.com.  Also review: http://www.averatec.com/customercare/technology.asp.  Look @ the link labeled Phoenix Recovery Software . I believe this may be a hidden partion on this computer which will restore the system back to orginal beings. Since you tried to use the non-avertec restore disc this may be a problem but worth a try. Also you will see phone numbers as well as submitting a customer ticket. Here you can request the Recovery Software Disc. This would be a great way to go because it would have all the drivers etc for your particular model. For best results I would call them explaining your situation and find out your options for getting the software quickly. 

   

   

  Stephen Holm, MS

   

  Friday, June 29, 2007 12:14 AM
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  I'm having the same problem. I ran an application repair with the MS CD that came with the computer & now my update list looks like yours. I've been going around in circles trying to rectify the problem. I've had a similar problem before which was resolved by deleting the wuhdir file, but not this time. The only error code I have is 0x80070005, which refers to the Genuine Validation Tool, that for some reason has installed itself 3 times on my computer & can't be removed. I've had a gutsfull!

  Friday, June 29, 2007 12:18 AM
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  Marvin,

   

  I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

   

  1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

   

  2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

   

  http://www.microsoft.com/genuine

  If the above steps did not resolve your issue lets continue with the steps below.

   

  I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

  http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

   

  Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

   

  http://go.microsoft.com/fwlink/?linkid=52012

   

  You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

   

  Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

   

  1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

  2.      Please return to this post and “Paste” the results here for additional review.

   

   

   

  Thank you
  Stephen Holm
  WGA Forum Manager

   

  Friday, June 29, 2007 12:44 AM
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  Marvin,

   

  I researched Knowledge Base and found the following:  http://support.microsoft.com/kb/917499/en-us.  Review and see if this pertains to your situation. Also we can provide better technicial support if you can run the diag report and past the results in this post.  Thank you.

   

   

  Stephen Holm, MS

  WGA Forum Manager

  Friday, June 29, 2007 12:56 AM
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  Stephen,

   

  I tried this route and it did fail at first but after I hit the Resolve now and it passed, I still could NOT download any updates. I contacted Averatec as suggested in another post and they recommend I ourchase the recovery CD but I cannot see if my harddrive is partitioned with the Phoenix Software.

  Friday, June 29, 2007 2:35 AM
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  I ran the WGA diagnostics tool again to see if anything has changed. Here it is...

   

   

   

   

  Diagnostic Report (1.7.0039.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Cached / Grace status: N/A, N/A
  Windows Product Key: *****-*****-6DCK9-G92VH-PJY6Q
  Windows Product Key Hash: 0Neu7UmcogcQBq3/TDWVLEQIZfA=
  Windows Product ID: 76477-OEM-2171316-12821
  Windows Product ID Type: 3
  CSVLK Server: N/A
  CSVLK PID: N/A
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  ID: {7C94A467-928F-4044-A8AF-AF43D26FDD17}(3)
  Is Admin: Yes
  Commit / Reboot / BRT: N/A, N/A, N/A
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7C94A467-928F-4044-A8AF-AF43D26FDD17}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PJY6Q</PKey><PID>76477-OEM-2171316-12821</PID><PIDType>3</PIDType><SID>S-1-5-21-1482131847-2120024403-4054416897</SID><SYSTEM><Manufacturer>AVERATEC</Manufacturer><Model>3200</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>64123907018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>1</stat><msppid></msppid><name>AVERATEC</name><model>3250 Series</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>599CD21B5AF05A2</Val><Hash>6ATHHUhl3kW6Fxg8kcB3+yL0rJs=</Hash><Pid>73931-721-9792654-57670</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Friday, June 29, 2007 2:41 AM
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  Phamason,

   

  Did you purchase the recovery CD as the company recommended?  Also are you still having the same problems after you followed the KB article I posted and re-ran the diag?

   

   

  Stephen Holm, MS

  WGA Forum Manager

  Friday, June 29, 2007 6:55 PM
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  I have purchased the CD. If you think I should then I will but from the looks of the website, I do not have that information stored on my computer.

   

  Also, I am still having the same problems. I have done the adware/spybot check and run Symantec (this runs every night) and still nothing.Do you think I should reinstall XP again to see if this fixes the problem?

  Friday, June 29, 2007 7:56 PM
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  Phamason,

   

  Yes please use the software you recently purchased from Avertec. Ensure you completely reformat the computer using NTFS and not the quick format which is also offered. If you have any questions please consult with the company and print off any instructions required for using their reinstallation recover software. Remember back up any and all data which you need i.e. pictures, music, any documents etc. Keep in mind you don't know if they are infected. The document will require viral scans prior using again. Personally I have always ran viral scans three times if I had any questions. 

   

  Do not attach the computer to any internet connection whatsoever until you have the proper antivirus installed. Do you have a updated antivirus program installed? If you are in the market may I recommend MS One Care. Here is the link you can review should you be interested:  http://www.windowsmarketplace.com/details.aspx?view=info&itemid=3335766.  Next update any antivirus, anti-spy software and windows updates. Keep in mind updates will build upon each other. So please keep checking with windows updates after each reboot until all updates have been properly applied. 

   

   

  Stephen Holm, MS
  WGA Forum Manager

  Friday, June 29, 2007 8:39 PM
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  Hi Stephen,

  Thanks for the advice but the problem has been resolved(not entirely sure how?). I picked 3 updates from my list of 80 or so & clicked install, went to bed. Checked in the morning to find 1 update had installed. After restarting my computer I found everything up to date & working fine. Baffles me...

                                                                                 

                                                                           Marv.

  Tuesday, July 3, 2007 10:51 PM
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  I finally got passed the Validation thing myself (after installing it 5 times, 3 times downloaded and twice online), but still can't install any of the undates. Windows autoinstalled updates a few days ago, but it won't now. btw windows update site has done this before. it refuses to install updates for no apparent reason and then suddenly installs everything. Personally, I think it's hiccupping on some update that isn't set up right or some change made to the update site we don't see, and has nothing to do with us at all.

  Sunday, July 8, 2007 12:50 AM
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  Drakaran,

   

  Curious did you receive any errors whatsoever? Also do you have any third party firewalls running and/or hardware devices which may preclude your access? Also there could be complications with your ISP preventing and/or causing the intermitent issues. Please let us know.  Thank you.

   

   

  Stephen Holm, MS
  

  Thursday, July 12, 2007 2:22 AM
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  Hi Stephen,

  Like the original poster I have been unable to install updates after doing a repair installation (I think that's what its called) of Windows XP home (SP 2).  My CD did not come with the computer--it was purchased about a year later.  My harddrive is not partitioned, but it has been in the past.  This problem occurs even when my Firewall (ZoneAlarm--which has never prevented me from downloading and installing updates i the past) is turned off.  I have followed all the instructions that you gave to previous posters but the problem persists. 

   

  Here are the MGADT results:

  Diagnostic Report (1.7.0039.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Cached / Grace status: N/A, N/A
  Windows Product Key: *****-*****-W23X2-3KM6M-Y8G7T
  Windows Product Key Hash: 9MY4ChXZcDc/hXNZOmirU/XgMSc=
  Windows Product ID: 76477-OEM-2162021-87874
  Windows Product ID Type: 3
  CSVLK Server: N/A
  CSVLK PID: N/A
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  ID: {F4079685-C5C5-474C-A612-3AFD7AE8EF80}(3)
  Is Admin: Yes
  Commit / Reboot / BRT: N/A, N/A, N/A
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{F4079685-C5C5-474C-A612-3AFD7AE8EF80}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y8G7T</PKey><PID>76477-OEM-2162021-87874</PID><PIDType>3</PIDType><SID>S-1-5-21-682003330-764733703-1060284298</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8361</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20020619000000.000000+000</Date></BIOS><HWID>C9D43DDF01842069</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17031</Pid><PidType>14</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>87B613966FCF070</Val><Hash>FnlqDHCf2dAEKiMeHXwwNRXKxZ8=</Hash><Pid>70141-056-3595411-56941</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

   

   

   

  Saturday, July 28, 2007 9:41 AM