Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Please help - URGENT! RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Okay, my friend came around my house yesterday. And he asked me to get windows xp mode for my laptop. I downloaded it and let him go on with his business. He said it didn't work and then went home, today I came on and I wanted to see if I could get it to work so I went to download it. And guess what..... Your version of Windows is not valid :/ I went onto my computer properties and it says I am using Windows 7 Ultimate, when my version is Windows 7 Home Premium. And it says the product key is not valid. So I checked on the link it takes to me and it says: This serial key is used on another computer. Now it wants me to buy my original VALID version of Windows 7 Home Premium!

    Please help,

    Ryan. 

    Saturday, April 16, 2011 8:14 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Just some additional background on the issue.

    The key being used is the Windows 7 Lenovo key that leaked to the internet Before Windows 7 was released. Lenovo and Microsoft noticed the leak quickly enough for Lenovo to remove the key for any of it's PC (meaning the key was never officially released to the public) and for Microsoft to Block that key.

     

    Now, even if that key wasn't Blocked, it would still only be usable in a Lenovo PC. So to get around that, an Activation Hack was installed in the hopes that the Hack would fool Windows into believing it was installed on a Lenovo PC.

    In your Diagnostic Report you will see the error code HrOnline: 0xC004C4A2. That means Windows has detected the Activation Hack and further means that Windows will stay in a Non-Genuine state until that hack has been removed.

     

    You stated that the Non-Genuine copy if Windows 7 us an Ultimate version but the version of Windows 7 that is supposed to be installed is Windows 7 Home Premium. As Noel mentioned, the only way to get back to your Genuine copy of Windows 7 Home Premium would be to reinstall Windows 7 Home Premium.

    Or, you could buy a Genuine copy of Windows 7 Ultimate and just replace the Lenovo key with the new Windows 7 Ultimate key. However, even after you do that, you would still need to track down and remove the Activation Hack before Windows would return to a Genuine state.

    Darin MS
    Monday, April 18, 2011 11:48 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "RyanUnderwood" wrote in message news:8a75af26-5a76-4cdd-80b5-17821063ab45...

    Okay, my friend came around my house yesterday. And he asked me to get windows xp mode for my laptop. I downloaded it and let him go on with his business. He said it didn't work and then went home, today I came on and I wanted to see if I could get it to work so I went to download it. And guess what..... Your version of Windows is not valid :/ I went onto my computer properties and it says I am using Windows 7 Ultimate, when my version is Windows 7 Home Premium. And it says the product key is not valid. So I checked on the link it takes to me and it says: This serial key is used on another computer. Now it wants me to buy my original VALID version of Windows 7 Home Premium!

    Please help,

    Ryan. 


    Your friend appears to have done an Anytime Upgrade using the Default Key - To confirm this, please run MGADiag and post the report (instructions later) - since XP Mode will not run in Home Premium,
     
    There is no easy way back from this,  your choice is either to purchase a Windows Ultimate package to make your system Genuine, or to use your manufacturer's Recovery disks (or partition) to return your system to ex-factory state. Note that doing this will erase ALL your data and installed programs, so back them up to external media first.
     
    I suggest that you ditch your friend as well.
    .
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 16, 2011 10:44 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM

    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=

    Windows Product ID: 00426-OEM-8992662-00497

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {B9F02920-F154-455B-82BD-909E32DF396B}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\kids\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B9F02920-F154-455B-82BD-909E32DF396B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1173669812-3967367334-2007950740</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>19BA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00178-926-600497-02-2057-7600.0000-1062011

    Installation ID: 003270305056085482185884680402187853050430322276590815

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: PMJBM

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 16/04/2011 16:03:15

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:16:2011 12:00

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEKjHZKGn16fypBAmYUoXJIiPQYzEbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   WN09   

      FACP DELL   WN09   

      HPET DELL   WN09   

      MCFG DELL   WN09   

      SLIC DELL   WN09   

      OSFR DELL   WN09   

      SSDT PmRef CpuPm

     

     

     

    Saturday, April 16, 2011 3:04 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Worse than I thought!

    Your 'friend' has installed a pirate copy of WIndows Ultimate using the ONLY blocked OEM_SLP key in the world.

    There is no way back, except to use the recovery system, or to purchase a new Ultimate License (which would have to be a Full Retail for it to work properly in this situation)

    Ditch the friend!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 16, 2011 3:10 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Just some additional background on the issue.

    The key being used is the Windows 7 Lenovo key that leaked to the internet Before Windows 7 was released. Lenovo and Microsoft noticed the leak quickly enough for Lenovo to remove the key for any of it's PC (meaning the key was never officially released to the public) and for Microsoft to Block that key.

     

    Now, even if that key wasn't Blocked, it would still only be usable in a Lenovo PC. So to get around that, an Activation Hack was installed in the hopes that the Hack would fool Windows into believing it was installed on a Lenovo PC.

    In your Diagnostic Report you will see the error code HrOnline: 0xC004C4A2. That means Windows has detected the Activation Hack and further means that Windows will stay in a Non-Genuine state until that hack has been removed.

     

    You stated that the Non-Genuine copy if Windows 7 us an Ultimate version but the version of Windows 7 that is supposed to be installed is Windows 7 Home Premium. As Noel mentioned, the only way to get back to your Genuine copy of Windows 7 Home Premium would be to reinstall Windows 7 Home Premium.

    Or, you could buy a Genuine copy of Windows 7 Ultimate and just replace the Lenovo key with the new Windows 7 Ultimate key. However, even after you do that, you would still need to track down and remove the Activation Hack before Windows would return to a Genuine state.

    Darin MS
    Monday, April 18, 2011 11:48 PM