different product key RRS feed

  • Question

  • Microsoft office and student was already installed on our laptop when we bought.  We had to take our laptop back for a reboot.  Now the product key is differnt then what is on the laptop POA.  It is not accepting the old one and not all the code is present.  What do I do next.


    • Moved by JeniferA Friday, August 22, 2008 7:01 PM Office validation question (Moved from Genuine Advantage Offers - Eligibility Issues Forum to Office Genuine Advantage Validation Issues (Office))
    Friday, August 22, 2008 1:10 AM


  •  Mommy4cc,

    Thank you for utilizing the forums. Your post is important to us.

    As a first step, please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Rick, MS

    • Marked as answer by RickImAPC Wednesday, August 27, 2008 6:14 PM
    Friday, August 22, 2008 8:48 PM