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Error Message when loading computer RRS feed

  • Question

  • Hi there, i am using my laptop at the moment to post this message, as i have just recieved this message on my PC when i load it up:

    "This copy of Windows is not genuine and you have not yet resolved this issue. This computer is no longer eligible to recieve select security updates from Microsoft"

    With two button options either to Get Genuine or Resolve Later.

    Once the buttons are clicked, either one, then the computer starts to load but then crashes.
    I have had this PC over 6 months now with out any problems, and updating regularly, so now what can i do?

    Thanks
    Wednesday, May 31, 2006 7:50 PM

Answers

  • Graeme:

     

    If the computer is unable to load up to the desktop then you probably have other issues unrelated to WGA with the computer.  But if you can load up to the desktop then yes, I would like for you to try the tools on the computer having the problems. If not then I would suggest trying here for other Windows support:

    http://support.microsoft.com/Default.aspx

     

    Thanks,

    Greg

     

    Wednesday, May 31, 2006 8:47 PM

All replies

  • Graeme:

    Can you download and run this tool?

    http://go.microsoft.com/fwlink/?linkid=52012

    Please press “copy to clipboard” and paste the response on the forum.

    After that can you try loading this link and going through the diag steps?

    www.microsoft.com/genuine/diag

     

    Thanks,

    Greg

     

     

    Wednesday, May 31, 2006 8:12 PM
  • Hello Greg,
                      Thanks for the reply, do you mean run this tool on my laptop or PC because the PC doesn't load and keeps crashing and therefore i can't load the tool on there.

    Thanks,
    Graeme
    Wednesday, May 31, 2006 8:30 PM
  • Graeme:

     

    If the computer is unable to load up to the desktop then you probably have other issues unrelated to WGA with the computer.  But if you can load up to the desktop then yes, I would like for you to try the tools on the computer having the problems. If not then I would suggest trying here for other Windows support:

    http://support.microsoft.com/Default.aspx

     

    Thanks,

    Greg

     

    Wednesday, May 31, 2006 8:47 PM
  • Hello Greg,
                    The computer loads then crashes thanks for the help i will look into other windows things from that link and get back to you here, thanks for the help.

    Graeme
    Wednesday, May 31, 2006 8:57 PM