Live Mesh - Conflicts when moving a folder RRS feed

  • Question

  • I have been using Live Mesh for over a year and have been loving it...until now.  I will do my best to describe this very frustrating and crippling behavior:

    Windows 7 Ultimate 64-bit
    Live Mesh 0.9.4014.7

    There is a Live Mesh folder in my Documents called School.  Within this folder was a folder called "Tech Trek" and another named "Archive".  Today, I moved the "Tech Trek" folder and its 10 items (mainly Word docs and PDFs) inside Archive:

    Documents\School\Tech Trek

    Documents\School\Archive\Tech Trek

    The folder Documents\School\Achive\Tech Trek already existed, but contained no files.  I got a Windows message asking if I wanted to merge the two folders, to which I responded yes.  Later when I checked the contents, this folder was empty.  The 10 files did not exist in the Before folder (it had been moved) or in the After folder.  I checked the "News" post and it said that I deleted 10 files, and had 10 unresolved conflicts.  Those 10 conflicts were 10 missing files.

    Here's where it gets really weird.  I opened up the resolve conflicts dialog:

    "The folder containing this item has been deleted.  What would you like to do?"  The only option is "Move the item from this computer".  By the way, this option is poorly worded.  What does that mean?  Move from where?  It is not on my computer--where am I moving it to?

    I select the file and save it to the After folder (Documents\School\Archive\Tech Trek).  I do this for the remaining 9 files, and now all 10 files show up in the correct location and I am happy.

    After a minute of two, when Mesh has processed the changes, the files are once again missing and the "News" says that I again deleted 10 files.  I did NOT delete these files.  Mesh deleted them for me.

    I repeat the "Resolve Conflicts" exercise and again the 10 files are in the correct location.  I add another PDF file, for a total of 11 files.  This time, I also copy those files to my desktop.  Mesh again deletes the files from the After folder.  Next, I copy the 11 backup copies from my desktop to the After folder.  Mesh deletes these also, and now there are 22 unresolved conflicts.

    Next, I repeat the "Resolve Conflicts" exercise and then create another folder: Documents\School\Archive\Test.  I copy the same 11 files to this directory.  They upload correctly and I can see them in the Live Desktop.  Mesh again deletes the 11 files in the after folder, so I delete the After folder.  Then I rename the Test folder to Tech Trek.  Now Mesh deletes the entire folder, including all 11 files and I now have 33 unresolved conflicts.

    Needless to say, it is incredibly frustrating that I cannot create the directory structure that I want.  Even more frustrating is that it appears that I cannot trust Live Mesh anymore.  Please investigate this issue as soon as possible and let me know if you need any more information.
    Monday, January 4, 2010 9:47 PM


  • Please submit a bug report on this with logs from all affected PCs.

    How to Submit Bugs and Live Mesh Logs

    Note that you may not receive a response to the bug report, though. It will be transferred to the internal system to be assigned to the appropriate development group.

    After submitting the report, what I'd do is see what happens if you restore everything to the way it was before and allow Live Mesh to settle down and accept that all is well. In the worst case,change the sync properties for the folder to stop synchronizing it (Live Desktop, sync properties, don't sync with all devices and Live Desktop). Add/remove/move files as needed, then modify the sync properties again. When all is stable, instead of moving the entire folder, try moving the contents only.

    I've seen odd behavior with moving/renaming folders within a Mesh folder. I would suspect that these are all related bugs.

    Note that you shouldn't trust Live Mesh with any data that you don't have a backup of external to the Mesh since Live Mesh is still a beta!

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, January 5, 2010 2:08 PM