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installer encountered errors 80072f8f content decoding has failed RRS feed

  • Question

  • Trying to install Live Mesh on a clean install of Windows 7 beta. The installer fails with the message:

    installer encountered errors 80072f8f content decoding has failed

    I don't have anti-virus installed, I tried to install with elevated privileges, etc. Nothing helps...

    Sunday, January 25, 2009 8:30 AM

Answers

  • Ok, found the problem - the date on my computer was incorrect.  The motherbord was replaced and the date was set to Jan 25 2008 instead of 2009.

    I had also issues with Windows Update that failed with the same error code 80072f8f.

    After setting the date to 2009 in Control Panel, I was able to install Live Mesh!

    Sunday, January 25, 2009 8:41 AM

All replies

  • Here's the servicing log:

     

    ========================================
    Live Mesh Servicing Log
    ========================================
    3024.3124{1/25/2008 9:23:08 AM}[Wesley] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    3024.3124{1/25/2008 9:23:09 AM}[Wesley] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.14]
    3024.3124{1/25/2008 9:23:09 AM}[Wesley] manager.cpp(403): CManager::UpdateApply() There are 1 updates in queues
    3024.3124{1/25/2008 9:23:09 AM}[Wesley] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.14]
    3024.3124{1/25/2008 9:23:11 AM}[Wesley] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.14]
    3024.3124{1/25/2008 9:23:11 AM}[Wesley] packages.cpp(391): CPackages::Search() Online=Yes Scope=CurrentUser Criteria=IsHidden=0 and CategoryIDs contains '2a915f9b-a782-4101-8d33-61fde7bb9e4c' and IsInstalled=0
    3024.4012{1/25/2008 9:23:11 AM}[Wesley] webservices.cpp(663): CWebServices::InitServiceUrls() ServiceID=7160d5c8-746c-411a-a905-d4c6b11b5ab9
    3024.4012{1/25/2008 9:23:12 AM}[Wesley] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() https://wlc.update.microsoft.com/v6/ClientWebService/client.asmx
    3024.4012{1/25/2008 9:23:12 AM}[Wesley] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() http://test.stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] winhttpex.cpp(930): CWinHttp::Send() 0x80072F8F
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] winhttpex.cpp(609): CWinHttp::TraceError() 0x80072F8F Failure in https://wlc.update.microsoft.com/v6/ClientWebService/client.asmx
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] soapwinhttpclient.cpp(55): CSoapWinHttpClient::SendRequest() 0x80072F8F
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] webservices.cpp(79): CClientWebService::SOAP_GetConfig() 0x80072F8F
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] webservices.cpp(35): CClientWebService::Config() 0x80072F8F
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] searchjob.cpp(77): CSearchJob::Run() 0x80072F8F
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] computer.cpp(489): CComputer::SPBuildNumber() 0x80070002
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] computer.cpp(493): CComputer::SPBuildNumber() 0x80070002 Defaulting values.
    3024.4012{1/25/2008 9:23:13 AM}[Wesley] jobs.cpp(100): CJobs::Run() 0x80072F8F Job failed
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] jobs.h(97): CJob::End() 0x80072F8F
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] updatesearcher.cpp(109): CUpdateSearcher::EndSearch() 0x80072F8F
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] updatesearcher.cpp(130): CUpdateSearcher::Search() 0x80072F8F
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] packages.cpp(476): CPackages::LoadUpdates() 0x80072F8F
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] manager.cpp(260): CManager::UpdateScan() 0x80072F8F
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] manager.cpp(803): CManager::Install() 0x80072F8F
    3024.3124{1/25/2008 9:23:13 AM}[Wesley] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.14]
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] manager.cpp(403): CManager::UpdateApply() There are 1 updates in queues
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] package.cpp(713): CPackage::Apply() Uninstall   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.14]
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] path.cpp(1097): CPathEx::Delete() Moved 'C:\Users\Wesley\AppData\Local\Microsoft\Live Mesh\Bin\Servicing\0.9.3424.14\MoeUA.dll' to TEMP
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] package.cpp(803): CPackage::Apply() Uninstalled Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.14]
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] path.cpp(1068): CPathEx::Delete() 0x80070091
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] path.cpp(1110): CPathEx::Delete() 0x80070091 Delete('C:\Users\Wesley\AppData\Local\Temp\Live Mesh')
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] path.cpp(1068): CPathEx::Delete() 0x80070091
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] path.cpp(1110): CPathEx::Delete() 0x80070091 Delete('C:\Users\Wesley\AppData\Local\Temp\Live Mesh')
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    3024.3124{1/25/2008 9:23:14 AM}[Wesley] manager.cpp(853): CManager::Install() Setup returning 0x80072F8F
    3388.2116{1/25/2008 9:23:15 AM}[Wesley] bootstrap.cpp(361): CBootstrap::MSIExec() 0x80072F8F

    Sunday, January 25, 2009 8:32 AM
  • Ok, found the problem - the date on my computer was incorrect.  The motherbord was replaced and the date was set to Jan 25 2008 instead of 2009.

    I had also issues with Windows Update that failed with the same error code 80072f8f.

    After setting the date to 2009 in Control Panel, I was able to install Live Mesh!

    Sunday, January 25, 2009 8:41 AM
  • Good catch. An incorrect date and time can cause all kinds of problems with installations dependent on services that exist in the "cloud."

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, January 26, 2009 3:55 PM
    Moderator
  • I think, the problem is caused by certificates.
    And that's where the date and time comes in.
    If the date is set out of the validity of the server's certificate it will become untrusted.
    And that means the certificate can't be used to establish a secure connection, so no connection will be established. :)
    Friday, February 13, 2009 1:44 PM