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Office Home and Student 2007 Product Key INVALID RRS feed

  • Question

  • i got this new notebook 5 months ago but did not try to activate the microsoft office with the product key until recently.

     

    i am now unable to use any of the microsoft office applications as they are in REDUCED mode (viewing only, no editing).

    i think the version that i am using is a full version (not a trial version).. but i am not 100% sure. how do i check this?

     

    when i type in the product key. an error message appear "The key is incorrect. Verify that you have the correct key, and then retype it". what should i do now so that i can activate microsoft office?

     

    Please help!

     

    also, the box does not come with a CD. So if you are to advise me to reinstall, how do i do it without a CD ROM?

     

    Product: Microsoft Office Home and Student 2007

    Validate Office: Successfull

    MGA Diagnostics tool result:

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {207231F3-3530-4C59-9AC9-F5DB8E73B8B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{207231F3-3530-4C59-9AC9-F5DB8E73B8B2}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1168283176-1038781017-3529086489</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE M600</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070615000000.000000+000</Date></BIOS><HWID>16323507018400FA</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

     

    Thanks

     

    Tuesday, March 4, 2008 6:09 PM

Answers

  • Hello TANLH,

     

    The Office Status as seen in your diagnostic report here: Office Status: 102 means this is a trial version that is currently installed.  If you are attempting to use the product key on the bottom of your laptop then this product key is for your copy of Windows and not Office.  For the most part computer manufacturers will bundle trial software with their computer, including Office.  If you purchased the Office suite along with your laptop you will need to contact the manufacturer directly to obtain the media for Office along with the product key.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, March 4, 2008 6:49 PM
  • Hi Darryl - Unfortunately we don't have records of customer's product keys.  You'll want to check your copy of Office Home and Student, check on the CD case or jacket for a sticker that will have your unique product key printed on it.  Please be careful when entering your product key, it needs to match exactly.  The number '8' can look very similar to the letter 'B' and vice versa.

    Thanks,
    Michelle

     

    Wednesday, April 30, 2008 5:31 AM

All replies

  • also, its stated OEM Software in the Certificate of Authenticity

     

    Tuesday, March 4, 2008 6:12 PM
  • Hello TANLH,

     

    The Office Status as seen in your diagnostic report here: Office Status: 102 means this is a trial version that is currently installed.  If you are attempting to use the product key on the bottom of your laptop then this product key is for your copy of Windows and not Office.  For the most part computer manufacturers will bundle trial software with their computer, including Office.  If you purchased the Office suite along with your laptop you will need to contact the manufacturer directly to obtain the media for Office along with the product key.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, March 4, 2008 6:49 PM
  • can you email to me the product key of microsoft office home & student 2007. thanx!

     

    Saturday, April 26, 2008 11:10 PM
  • Hi Darryl - Unfortunately we don't have records of customer's product keys.  You'll want to check your copy of Office Home and Student, check on the CD case or jacket for a sticker that will have your unique product key printed on it.  Please be careful when entering your product key, it needs to match exactly.  The number '8' can look very similar to the letter 'B' and vice versa.

    Thanks,
    Michelle

     

    Wednesday, April 30, 2008 5:31 AM