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Unable to open or copy folders on backup drive. RRS feed

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    Hello,  I am running  the following

    Windows Home Server Console: 6.0.1771.0
    Windows Home Server Backup & Restore: 6.0.1771.0
    Windows Home Server Drive Extender: 6.0.1771.0
    Windows Home Server Remote Access: 6.0.1771.0
    Windows Home Server Storage Manager: 6.0.1771.0

    I have 4 computers on my network.  Vista Home 64.  and two Vista Ultimate 32bit machines.  My backups appear to be successful when I log into the Home server console.  I can even open the backup and  see the files and folders on it.  The problem is when I try to access any of the folders on the backup drive.  I just get an hourglass.  Eventually I get a messag stating the the application is not responding or I am forced to reboot.  Also I often get a message stating that the backup service is not running.  I can restart the server and open the backup but I still cannot access any of the files on it.  This happens on all three systems.  Also it happens regardless of which backup I open.    All drives on the server report healthy.  Any help would be greatly appreciated.

    Thanks.
    Wednesday, November 26, 2008 12:29 AM

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    Allanh128 said:

    Hello,  I am running  the following

    Windows Home Server Console: 6.0.1771.0
    Windows Home Server Backup & Restore: 6.0.1771.0
    Windows Home Server Drive Extender: 6.0.1771.0
    Windows Home Server Remote Access: 6.0.1771.0
    Windows Home Server Storage Manager: 6.0.1771.0



    Thanks.

    Hello,

    Please uninstall the beta of Power Pack 1, turn on automatic updates, and update to the RTW version of Power Pack 1 which is 6.0.1800.0. Also, please be sure that you are able to update to today's QFE.

    Thank you

    Lara Jones [MSFT] Windows Home Server Team
    • Edited by Lara JonesModerator Wednesday, November 26, 2008 2:26 AM fixed typo
    • Marked as answer by Allanh128 Wednesday, November 26, 2008 3:50 AM
    Wednesday, November 26, 2008 2:25 AM
    Moderator

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    Allanh128 said:

    Hello,  I am running  the following

    Windows Home Server Console: 6.0.1771.0
    Windows Home Server Backup & Restore: 6.0.1771.0
    Windows Home Server Drive Extender: 6.0.1771.0
    Windows Home Server Remote Access: 6.0.1771.0
    Windows Home Server Storage Manager: 6.0.1771.0



    Thanks.

    Hello,

    Please uninstall the beta of Power Pack 1, turn on automatic updates, and update to the RTW version of Power Pack 1 which is 6.0.1800.0. Also, please be sure that you are able to update to today's QFE.

    Thank you

    Lara Jones [MSFT] Windows Home Server Team
    • Edited by Lara JonesModerator Wednesday, November 26, 2008 2:26 AM fixed typo
    • Marked as answer by Allanh128 Wednesday, November 26, 2008 3:50 AM
    Wednesday, November 26, 2008 2:25 AM
    Moderator
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    Thanks for the help.  How do I uninstall the powerpack?  It does not show in add remove programs and I can't find anything in the documentation unless I am missing it.

    Thanks again.
    • Marked as answer by Allanh128 Wednesday, November 26, 2008 3:49 AM
    • Unmarked as answer by Allanh128 Wednesday, November 26, 2008 3:49 AM
    Wednesday, November 26, 2008 2:56 AM
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    Don't I feel Silly,  I found out how to do it.  I had to check show updates.  Please disregard my last question.

    Thanks.

    Wednesday, November 26, 2008 3:05 AM
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    Thanks,  the problem has been resolved.  I ran all the latest updates after uninstalling the beta, rebooted the server, upgraded the console on my Vista 64 workstation rebooted it and now I can read all of my backups.

    Thanks again.

    Wednesday, November 26, 2008 3:49 AM