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What permissions require to create CASES (Service Module). Creating new role. RRS feed

  • Question

  • Hi All,

    Can you please suggest me what permission require to create new case from service module. Steps is below i followed to create case and assigned to user.

    1- Created new blank role.

    2- Went in service module.

    3- Given the Create, Read, Write, Append & Append To permission to CASE entity on organization Level.

    4- Assigned this role to user.

    After assigning this role login into crm online and trying to create case. Its giving message "Insufficient Permission".

    Kindly suggest me the steps i am missing here. Want to assigned single custom created role.

    Thanks in Advance

    Monday, February 16, 2015 7:42 AM

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